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220-1102 CompTIA A+ Certification Core 2 Exam Questions and Answers

Questions 4

A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

Options:

A.

Open Settings select Devices, select Display, and change the display resolution to a lower resolution option

B.

Open Settings, select System, select Display, and change the display resolution to a lower resolution option.

C.

Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage.

D.

Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage

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Questions 5

A technician is on-site dealing with an angry customer. The customer thinks the issues have not been addressed, while the technician thinks that the issue has been correctly resolved. Which of the following should the technician do to handle the situation?

Options:

A.

Insist that the customer is correct and document the concern.

B.

Listen to the customer and do not speak at all.

C.

Escalate the issue to the next tier.

D.

Apologize and ask what would help resolve the issue.

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Questions 6

A technician is troubleshooting a connectivity issue and wants to verify that traffic is flowing to the correct upstream locations. Which of the following commands should the technician use?

Options:

A.

net use

B.

nslookup

C.

traceroute

D.

netstat

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Questions 7

When a user is in the office, web pages are loading slowly on the user's phone. Which of the following best explains this issue?

Options:

A.

Exceeded the data usage limit

B.

Sluggish response time

C.

Degraded network service

D.

High network traffic

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Questions 8

A customer wants to make sure the data is protected and secure on a Windows laptop's hard drive. Which of the following is the best solution?

Options:

A.

Windows Backup

B.

BitLocker

C.

Shadow Copy

D.

Trusted PlatformModule

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Questions 9

A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?

Options:

A.

Add a user account to the local administrator's group.

B.

Configure Windows Defender Firewall to allow access to all networks.

C.

Create a Microsoft account.

D.

Disable the guest account.

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Questions 10

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

Options:

A.

Implementing a support portal

B.

Creating a ticketing system

C.

Commissioning an automated callback system

D.

Submitting tickets through email

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Questions 11

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: Insufficient storage space

While analyzing the phone, the technician does not discover any third-party' applications or photos. Which of the following is the best way to resolve the issue?

Options:

A.

Exchange the device for a newer one.

B.

Upgrade the onboard storage

C.

Allocate more space by removing factory applications

D.

Move factory applications to external memory.

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Questions 12

Which of the following operating systems uses the ext4 filesystem type?

Options:

A.

macOS

B.

iOS

C.

Linux

D.

Windows

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Questions 13

Which of the following is MOST likely contained in an EULA?

Options:

A.

Chain of custody

B.

Backup of software code

C.

Personally identifiable information

D.

Restrictions of use

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Questions 14

A company wants to take advantage of modern technology and transition away from face-to-face meetings. Which of the following types of software would benefit the company the most? (Select two).

Options:

A.

Videoconferencing

B.

File transfer

C.

Screen-sharing

D.

Financial

E.

Remote access

F.

Record-keeping

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Questions 15

After access to a server room was breached, a technician needs to implement a secure method to prevent unauthorized access. Which of the following is the most secure solution?

Options:

A.

Smart cards

B.

Key fobs

C.

Biometrics

D.

Security guard

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Questions 16

After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

220-1102 Question 16

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

Options:

A.

Update the browser's CRLs

B.

File a trouble ticket with the bank.

C.

Contact the ISP to report the CFCs concern

D.

Instruct the CFO to exit the browser

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Questions 17

A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Options:

A.

Trojan

B.

Rootkit

C.

Cryptominer

D.

Keylogger

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Questions 18

A systems administrator received a request to limit the amount of cellular data a user's Windows 10 tablet can utilize when traveling. Which of the following can the administrator do to best solve the user's issue?

Options:

A.

Turn on airplane mode.

B.

Set the connection to be metered.

C.

Configure the device to use a static IP address.

D.

Enable the Windows Defender Firewall.

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Questions 19

A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?

Options:

A.

The instructions from the software company are not being followed.

B.

Security controls will treat automated deployments as malware.

C.

The deployment script is performing unknown actions.

D.

Copying scripts off the internet is considered plagiarism.

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Questions 20

A technician is installing a new SOHO wireless router and wants to ensure it is secure and uses the latest network features. Which of the following should the technician do first?

Options:

A.

Disable the unused ports.

B.

Enable DHCP reservations.

C.

Update the firmware.

D.

Disable the guest account.

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Questions 21

A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives. Which of the following command-line tools should the technician use?

Options:

A.

net use

B.

set

C.

mkdir

D.

rename

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Questions 22

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the

computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

Options:

A.

Services in Control Panel to check for overutilization

B.

Performance Monitor to check for resource utilization

C.

System File Checker to check for modified Windows files

D.

Event Viewer to identify errors

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Questions 23

A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Select TWO).

Options:

A.

ipconfig /all

B.

hostname

C.

netstat /?

D.

nslookup localhost

E.

arp —a

F.

ping:: 1

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Questions 24

An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply With regulatory requirements. Which of the following disposal methods for the non-compliant cards is the MOST environmentally friendly?

Options:

A.

incineration

B.

Resale

C.

Physical destruction

D.

Dumpster for recycling plastics

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Questions 25

A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user's existing username and password. Which of the following BEST describes the security benefits realized after this deployment?

Options:

A.

Multifactor authentication will be forced for Wi-Fi.

B.

All Wi-Fi traffic will be encrypted in transit.

C.

Eavesdropping attempts will be prevented.

D.

Rogue access points will not connect.

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Questions 26

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

Options:

A.

The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozenapplication in the list, and clicks Force Quit.

B.

The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds Which causes the application to force quit.

C.

The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.

D.

The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in thelist, and clicks Force Quit.

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Questions 27

A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

Options:

A.

.py

B.

.js

C.

.vbs

D.

.sh

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Questions 28

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

Options:

A.

Run the antivirus scan.

B.

Add the required snap-in.

C.

Restore the system backup

D.

use the administrator console.

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Questions 29

A help desk technician runs the following script: Inventory.py. The technician receives the following error message:

How do you want to Open this file?

Which of the following is the MOST likely reason this script is unable to run?

Options:

A.

Scripts are not permitted to run.

B.

The script was not built for Windows.

C.

The script requires administrator privileges,

D.

The runtime environment is not installed.

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Questions 30

A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?

Options:

A.

Require the user to change the password at the next log-in.

B.

Disallow tie user from changing the password.

C.

Disable the account

D.

Choose a password that never expires.

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Questions 31

Which of the following is a data security standard for protecting credit cards?

Options:

A.

PHI

B.

NIST

C.

PCI

D.

GDPR

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Questions 32

Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?

Options:

A.

System time

B.

IP address

C.

DNS servers

D.

Windows updates

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Questions 33

A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file

extension Which pf the following actions is the FIRST step the technician should take?

Options:

A.

Runa live disk clone.

B.

Run a full antivirus scan.

C.

Use a batch file to rename the files-

D.

Disconnect the machine from the network

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Questions 34

A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file?

Options:

A.

Device Manager

B.

Indexing Options

C.

File Explorer

D.

Administrative Tools

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Questions 35

Which of the following is a consequence of end-of-lite operating systems?

Options:

A.

Operating systems void the hardware warranty.

B.

Operating systems cease to function.

C.

Operating systems no longer receive updates.

D.

Operating systems are unable to migrate data to the new operating system.

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Questions 36

A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?

Options:

A.

Educate the user on malware removal.

B.

Educate the user on how to reinstall the laptop OS.

C.

Educate the user on how to access recovery mode.

D.

Educate the user on common threats and how to avoid them.

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Questions 37

A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

Options:

A.

Expired certificate

B.

OS update failure

C.

Service not started

D.

Application crash

E.

Profile rebuild needed

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Questions 38

A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?

Options:

A.

Drilling

B.

Degaussing

C.

Low-level formatting

D.

Erasing/wiping

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Questions 39

A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?

Options:

A.

UEFI password

B.

Secure boot

C.

Account lockout

D.

Restricted user permissions

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Questions 40

Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

Options:

A.

Restore the device to factory settings.

B.

Uninstall the unapproved application.

C.

Disable the ability to install applications from unknown sources.

D.

Ensure the device is connected to the corporate WiFi network.

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Questions 41

A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

Options:

A.

resmon_exe

B.

dfrgui_exe

C.

msinf032exe

D.

msconfig_exe

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Questions 42

Which of the following is an example of MFA?

Options:

A.

Fingerprint scan and retina scan

B.

Password and PIN

C.

Username and password

D.

Smart card and password

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Questions 43

A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on

multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?

Options:

A.

Use the application only on the home laptop because it contains the initial license.

B.

Use the application at home and contact the vendor regarding a corporate license.

C.

Use the application on any computer since the user has a license.

D.

Use the application only on corporate computers.

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Questions 44

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Options:

A.

Avoid distractions

B.

Deal appropriately with customer's confidential material .

C.

Adhere to user privacy policy

D.

Set and meet timelines

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Questions 45

A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

Options:

A.

Updating the operating system

B.

Changing proxy settings

C.

Reinstalling the browser

D.

Enabling port forwarding

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Questions 46

A technician is setting up a conference room computer with a script that boots the application on login. Which of the following would the technician use to accomplish this task? (Select TWO).

Options:

A.

File Explorer

B.

Startup Folder

C.

System Information

D.

Programs and Features

E.

Task Scheduler

F.

Device Manager

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Questions 47

A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Options:

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

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Questions 48

When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the desktop and tries to access the website again, but the issue persists. Which of the following should the user do to prevent this error from reoccurring?

Options:

A.

Reimage the system and install SSL.

B.

Install Trusted Root Certificate.

C.

Select View Certificates and then Install Certificate.

D.

Continue to access the website.

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Questions 49

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

    Run an antivirus and enable encryption.

Options:

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

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Questions 50

A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

Options:

A.

macOS

B.

Linux

C.

Chrome OS

D.

Windows

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Questions 51

A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?

Options:

A.

Rebuild Windows profiles.

B.

Reimage the workstation

C.

Roll back updates

D.

Perform a system file check

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Questions 52

A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?

Options:

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor

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Questions 53

Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

Options:

A.

apt-get

B.

CIFS

C.

Samba

D.

greP

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Questions 54

A user connected a laptop to a wireless network and was tricked into providing login credentials for a website. Which of the following threats was used to carry out the attack?

Options:

A.

Zero day

B.

Vishing

C.

DDoS

D.

Evil twin

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Questions 55

All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?

Options:

A.

Rolling back video card drivers

B.

Restoring the PC to factory settings

C.

Repairing the Windows profile

D.

Reinstalling the Windows OS

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Questions 56

A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?

Options:

A.

Disable System Restore.

B.

Schedule a malware scan.

C.

Educate the end user.

D.

Run Windows Update.

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Questions 57

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

Options:

A.

A bad antivirus signature update was installed.

B.

A router was misconfigured and was blocking traffic.

C.

An upstream internet service provider was flapping.

D.

The time or date was not in sync with the website.

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Questions 58

A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

Options:

A.

Escalate the ticket to Tier 2.

B.

Run a virus scan.

C.

Utilize a Windows restore point.

D.

Reimage the computer.

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Questions 59

A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

Options:

A.

Turn off airplane mode while at the register.

B.

Verify that NFC is enabled.

C.

Connect to the store's Wi-Fi network.

D.

Enable Bluetooth on the phone.

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Questions 60

A technician is installing a program from an ISO file. Which of the following steps should the technician take?

Options:

A.

Mount the ISO and run the installation file.

B.

Copy the ISO and execute on the server.

C.

Copy the ISO file to a backup location and run the ISO file.

D.

Unzip the ISO and execute the setup.exe file.

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Questions 61

A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?

Options:

A.

Wiping

B.

Low-level formatting

C.

Shredding

D.

Erasing

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Questions 62

A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

Options:

A.

MSDS

B.

EULA

C.

UAC

D.

AUP

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Questions 63

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

Options:

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

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Questions 64

A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

Options:

A.

Ease of Access

B.

Privacy

C.

Personalization

D.

Update and Security

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Questions 65

A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

Options:

A.

ipconfig

B.

ifconfig

C.

arpa

D.

ping

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Questions 66

A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput is at 100%.

Which of the following types of malware is the system MOST likely infected with?

Options:

A.

Keylogger

B.

Rootkit

C.

Ransomware

D.

Trojan

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Questions 67

A user receives an error message from an online banking site that states the following:

Your connection is not private. Authority invalid.

Which of the following actions should the user take NEXT?

Options:

A.

Proceed to the site.

B.

Use a different browser.

C.

Report the error to the bank.

D.

Reinstall the browser.

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Questions 68

A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

Options:

A.

Document the date and time of change.

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document findings of the sandbox test.

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Questions 69

A company wants to remove information from past users' hard drives in order to reuse the hard drives Witch of the following is the MOST secure method

Options:

A.

Reinstalling Windows

B.

Performing a quick format

C.

Using disk-wiping software

D.

Deleting all files from command-line interface

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Questions 70

While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?

Options:

A.

Evil twin

B.

Impersonation

C.

Insider threat

D.

Whaling

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Questions 71

Which of the following macOS features can help a user close an application that has stopped responding?

Options:

A.

Finder

B.

Mission Control

C.

System Preferences

D.

Force Quit

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Questions 72

Which of the following is the default GUI and file manager in macOS?

Options:

A.

Disk Utility

B.

Finder

C.

Dock

D.

FileVault

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Questions 73

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

Options:

A.

Full

B.

Non-parity

C.

Differential

D.

Incremental

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Questions 74

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

Options:

A.

Scanning the system with a Linux live disc, flashing the BIOS, and then returning the computer to service

B.

Flashing the BIOS, reformatting the drive, and then reinstalling the OS

C.

Degaussing the hard drive, flashing the BIOS, and then reinstalling the OS

D.

Reinstalling the OS. flashing the BIOS, and then scanning with on-premises antivirus

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Questions 75

A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

Options:

A.

Adjust the content filtering.

B.

Unmap port forwarding.

C.

Disable unused ports.

D.

Reduce the encryption strength

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Questions 76

A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

Options:

A.

Spam filter installation

B.

Invalid registry settings

C.

Malware infection

D.

Operating system update

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Questions 77

A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?

Options:

A.

PIN-based login

B.

Quarterly password changes

C.

Hard drive encryption

D.

A physical laptop lock

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Questions 78

The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bark's risk? (Select TWO)

Options:

A.

Enable multifactor authentication for each support account

B.

Limit remote access to destinations inside the corporate network

C.

Block all support accounts from logging in from foreign countries

D.

Configure a replacement remote-access tool for support cases.

E.

Purchase a password manager for remote-access tool users

F.

Enforce account lockouts after five bad password attempts

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Questions 79

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the

available RAM?

Options:

A.

The system is missing updates.

B.

The systems utilizing a 32-bit OS.

C.

The system's memory is failing.

D.

The system requires BIOS updates.

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Questions 80

A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

Options:

A.

Convert the PC from a DHCP assignment to a static IP address.

B.

Run a speed test to ensure the advertised speeds are met.

C.

Test all network sharing and printing functionality the customer uses.

D.

Change the default passwords on new network devices.

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Questions 81

Which of the following defines the extent of a change?

Options:

A.

Scope

B.

Purpose

C.

Analysis

D.

Impact

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Questions 82

A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

Options:

A.

Requiring employees to enter their usernames and passwords

B.

Setting up facial recognition for each employee

C.

Using a PIN and providing it to employees

D.

Requiring employees to use their fingerprints

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Questions 83

Which of the following is the MOST important environmental concern inside a data center?

Options:

A.

Battery disposal

B.

Electrostatic discharge mats

C.

Toner disposal

D.

Humidity levels

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Questions 84

A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?

Options:

A.

VPN

B.

SMB

C.

RMM

D.

MSRA

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Questions 85

Which of the following script types is used with the Python language by default?

Options:

A.

.ps1

B.

.vbs

C.

.bat

D.

.py

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Questions 86

A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

Options:

A.

Run sfc / scannow on the drive as the administrator.

B.

Run clearnmgr on the drive as the administrator

C.

Run chkdsk on the drive as the administrator.

D.

Run dfrgui on the drive as the administrator.

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Questions 87

A technician is investigating an employee's smartphone that has the following symptoms

• The device is hot even when it is not in use.

•Applications crash, especially when others are launched.

• Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.

Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Select TWO).

Options:

A.

Turn on autorotation

B.

Activate airplane mode.

C.

Close unnecessary applications

D.

Perform a factory reset

E.

Update the device's operating system

F.

Reinstall the applications that have crashed.

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Questions 88

A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

Options:

A.

The smartphone's line was not provisioned with a data plan

B.

The smartphone's SIM card has failed

C.

The smartphone's Bluetooth radio is disabled.

D.

The smartphone has too many applications open

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Questions 89

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

Options:

A.

Remove the HDD and then send the computer for repair.

B.

Check corporate polices for guidance.

C.

Delete the sensitive information before the computer leaves the building.

D.

Get authorization from the manager.

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Questions 90

A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

Options:

A.

Shut down the infected computer and swap it with another computer

B.

Investigate what the interface is and what triggered it to pop up

C.

Proceed with initiating a full scan and removal of the viruses using the presented interface

D.

Call the phone number displayed in the interface of the antivirus removal tool

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Questions 91

An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?

Options:

A.

All updated software must be tested with alt system types and accessories

B.

Extra technician hours must be budgeted during installation of updates

C.

Network utilization will be significantly increased due to the size of CAD files

D.

Large update and installation files will overload the local hard drives.

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Questions 92

A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?

Options:

A.

Consoltf

B.

Disk Utility

C.

Time Machine

D.

FileVault

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Questions 93

A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Options:

A.

Open Settings, select Accounts, select Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper.

B.

Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.

C.

Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper.

D.

Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.

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Questions 94

A change advisory board authorized a setting change so a technician is permitted to Implement the change. The technician successfully implemented the change. Which of the following should be done next?

Options:

A.

Document the date and time of change

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document the findings of the sandbox test,

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Questions 95

Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

Options:

A.

Acceptable use

B.

Chain of custody

C.

Security policy

D.

Information management

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Questions 96

A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

Options:

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

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Questions 97

A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?

Options:

A.

Boot into safe mode.

B.

Perform a malware scan.

C.

Restart the machine.

D.

Reinstall the browser

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Questions 98

A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?

Options:

A.

Network and Sharing Center

B.

net use

C.

User Accounts

D.

regedit

E.

Group Policy

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Questions 99

A technician is replacing the rack mount UPS. Which of the following should the technician consider?

Options:

A.

Determining the availability of compressed air

B.

Getting assistance to lift the hardware

C.

Checking local low-voltage regulations

D.

Testing the fire suppression system

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Questions 100

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

220-1102 Question 100

220-1102 Question 100

Options:

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Questions 101

A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?

Options:

A.

Restart the wireless adapter.

B.

Launch the browser to see if it redirects to an unknown site.

C.

Instruct the user to disconnect the Wi-Fi.

D.

Instruct the user to run the installed antivirus software.

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Questions 102

A company downloads a large number of files over the internet daily. The company needs a way to ensure the files have not been modified or corrupted during the download process. Which of the following should the company do to verify the files?

Options:

A.

Clear browsing data

B.

Install SSL certificates

C.

Check the hash value

D.

Use trusted sources

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Questions 103

A home office user wants to ensure a PC is backed up and protected against local natural disasters and hardware failures. Which of the following would meet the user's requirements?

Options:

A.

Using an agent-based cloud backup solution

B.

Implementing a grandfather-father-son backup rotation

C.

Automating backups to a local network share

D.

Saving files manually to an external drive

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Questions 104

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

Options:

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

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Questions 105

A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?

Options:

A.

Spyware

B.

Cryptominer

C.

Ransormvare

D.

Boot sector virus

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Questions 106

A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?

Options:

A.

MSRA

B.

FTP

C.

RMM

D.

VPN

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Questions 107

A new employee is having difficulties using a laptop with a docking station The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the Issue?

Options:

A.

Hibernate

B.

Sleep/suspend

C.

Choose what closing the lid does

D.

Turn on fast startup

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Questions 108

A technician is installing an operating system on a new computer. Which of the following is the first step of the process?

Options:

A.

Setting the boot order

B.

Formatting the hard drive

C.

Entering the product key

D.

Selecting the filesystem

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Questions 109

Internet speeds on a user's Windows 10 device are slow, but other devices on the same network are running at normal speeds. A technician thinks the issue may be related to the proxy settings. Which of the following should the technician check to verify the proxy configuration?

Options:

A.

Network and Sharing Center

B.

Internet Options

C.

Firewall settings

D.

System settings

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Questions 110

A technician is configuring a SOHO device Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use?

Options:

A.

DHCP reservation

B.

Port forwarding

C.

DNS A record

D.

NAT

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Questions 111

A technician is setting up backup and recovery solutions that must restore quickly. Storage space is not a factor. Which of the following backup methods should the technician implement?

Options:

A.

Differential

B.

Synthetic

C.

Full

D.

Incremental

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Questions 112

During a routine check, a systems administrator discovers that a user's PC is running slowly and CPU utilization is at 100%. Further investigation shows a large amount of resource usage. Which of the following is the most likely cause of the high resource usage?

Options:

A.

Firewall activities

B.

Botnet attack

C.

DDoS attack

D.

Keylogger attack

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Questions 113

A workstation does not recognize a printer. However, the previous day. the printer successfully received a job from the workstation. Which of the following tools should a technician use to see what happened before the failure?

Options:

A.

Performance Monitor

B.

Devices and Printers

C.

Task Scheduler

D.

Event Viewer

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Questions 114

A user is unable to browse a website on a PC. Which of the following commands should a technician use to verify the PC's DNS resolution for the website?

Options:

A.

nslookup

B.

hostname

C.

tracert

D.

netstat

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Questions 115

A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?

Options:

A.

Run the virus scanner in an administrative mode.

B.

Reinstall the operating system.

C.

Reboot the system in safe mode and rescan.

D.

Manually delete the infected files.

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Questions 116

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Options:

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

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Questions 117

Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.

INSTRUCTIONS

Quarantine and configure the appropriate device(s) so that the users' audio issues are

resolved using best practice procedures.

Multiple devices may be selected for quarantine.

Click on a host or server to configure services.

220-1102 Question 117

220-1102 Question 117

220-1102 Question 117

220-1102 Question 117

220-1102 Question 117

220-1102 Question 117

Options:

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Questions 118

Which of the following commands lists running processes in Linux?

Options:

A.

top

B.

apt-get

C.

Is

D.

cat

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Questions 119

A technician is configuring a SOHO router and wants to only allow specific computers on the network. Which of the following should the technician do?

Options:

A.

Configure MAC filtering.

B.

Disable DHCP.

C.

Configure port forwarding.

D.

Disable guest access.

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Questions 120

A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

Options:

A.

Make office attendance mandatory for one day per week so that updates can be installed.

B.

Ask users to ensure that they run updates on devices and reboot computers on a regular basis.

C.

Push updates out via VPN on a weekly basis in a staggered manner so that the network is not affected.

D.

Configure cloud-based endpoint management software to automatically manage computer updates.

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Questions 121

A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?

Options:

A.

Incremental backup

B.

System image

C.

System restore point

D.

Differential backup

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Questions 122

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

Options:

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

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Questions 123

A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

Options:

A.

Scan the system for malware.

B.

Clear the web browser cache.

C.

Enroll the device in an MDM system.

D.

Confirm the compatibility of the applications with the OS.

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Questions 124

A technician is installing software on a user's workstation. The installation fails due to incompliance with the HCL. Which of the following components is most likely causing the installation to fail? (Select two).

Options:

A.

NIC

B.

CPU

C.

PSU

D.

KVM

E.

RAM

F.

DVI

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Questions 125

A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

Options:

A.

Use System Restore to recover the OS files.

B.

Wipe the computer and install a new copy of the OS.

C.

Identify whether the disk partition table has been reduced in size.

D.

Perform a full-system, antivirus scan and check browser notifications.

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Questions 126

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

Options:

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

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Questions 127

A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?

Options:

A.

Family Options

B.

Update & Security

C.

Ease of Access

D.

Network & Internet

E.

Privacy

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Questions 128

A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the

users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

Options:

A.

acceptable use policy.

B.

regulatory compliance requirements.

C.

non-disclosure agreement

D.

incident response procedures

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Questions 129

A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?

Options:

A.

System Configuration

B.

Task Manager

C.

Performance Monitor

D.

Group Policy Editor

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Questions 130

A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic Which of the following types of infections are the workstations most likely experiencing? (Select two)

Options:

A.

Zombies

B.

Keylogger

C.

Adware

D.

Botnet

E.

Ransomvvare

F.

Spyware

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Questions 131

A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Select two).

Options:

A.

Disable Wi-Fi autoconnect.

B.

Stay offline when in public places.

C.

Uninstall all recently installed applications.

D.

Schedule an antivirus scan.

E.

Reboot the device

F.

Update the OS

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Questions 132

A technician is concerned about a large increase in the number of whaling attacks happening in the industry. The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement?

Options:

A.

Screened subnet

B.

Firewall

C.

Anti-phishing training

D.

Antivirus

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Questions 133

A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building. Which of the following security measures can be used to prevent the computers from being accessed? (Select two).

Options:

A.

Implementing data-at-rest encryption

B.

Disabling AutoRun

C.

Restricting user permissions

D.

Restricting log-in times

E.

Enabling a screen lock

F.

Disabling local administrator accounts

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Questions 134

Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

Options:

A.

Install and run Linux and the required application in a PaaS cloud environment

B.

Install and run Linux and the required application as a virtual machine installed under the Windows OS

C.

Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed

D.

Set up a dual boot system by selecting the option to install Linux alongside Windows

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Questions 135

An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user?

Options:

A.

RDP

B.

VNC

C.

SSH

D.

VPN

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Questions 136

The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

Options:

A.

Encryption at rest

B.

Account lockout

C.

Automatic screen lock

D.

Antivirus

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Questions 137

A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

Options:

A.

Continue researching the issue

B.

Repeat the iterative processes

C.

Inform the CEO the repair will take a couple of weeks

D.

Escalate the ticket

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Questions 138

A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?

Options:

A.

Synchronize the browser data.

B.

Enable private browsing mode.

C.

Mark the site as trusted.

D.

Clear the cached file.

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Questions 139

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

Options:

A.

The hardware does not meet BitLocker's minimum system requirements.

B.

BitLocker was renamed for Windows 10.

C.

BitLocker is not included on Windows 10 Home.

D.

BitLocker was disabled in the registry of the laptop

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Questions 140

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

Options:

A.

Keys

B.

Token

C.

Password

D.

RootCA

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Questions 141

A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?

Options:

A.

Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

B.

Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

C.

Navigate to the Windows 10 Settings menu, select the Update & Security submenu select Windows Security, select Windows Hello Fingerprint and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

D.

Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

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Questions 142

A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer. In which of the following locations on the customer's desktop should the technician make this configuration?

Options:

A.

Printing Preferences/Advanced tab

B.

Printer Properties/Sharing tab

C.

Printer Properties/Security tab

D.

Printer Properties/Ports tab

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Questions 143

A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?

Options:

A.

Screen-sharing software

B.

Secure shell

C.

Virtual private network

D.

File transfer software

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Questions 144

A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI. Which to the following tools can the systems administrator use to help remediate the issue?

Options:

A.

certmgr.msc

B.

msconfig.exe

C.

lusrmgr.msc

D.

perfmon.msc

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Questions 145

Which of The following refers to the steps to be taken if an Issue occurs during a change Implementation?

Options:

A.

Testing

B.

Rollback

C.

Risk

D.

Acceptance

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Questions 146

A systems administrator notices that a server on the company network has extremely high CPU utilization. Upon further inspection, the administrator sees that the server Is consistently communicating with an IP address that is traced back to a company that awards digital currency for solving hash algorithms. Which of the following was MOST likely used to compromise the server?

Options:

A.

Keylogger

B.

Ransomware

C.

Boot sector virus

D.

Cryptomining malware

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Questions 147

A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost. the gateway, and known IP addresses on the interne! and receive a response. Which of the following Is the MOST likely reason tor the Issue?

Options:

A.

A firewall is blocking the application.

B.

The wrong VLAN was assigned.

C.

The incorrect DNS address was assigned.

D.

The browser cache needs to be cleared

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Questions 148

A user's iPhone was permanently locked after several tailed login attempts. Which of the following will restore access to the device?

Options:

A.

Fingerprint and pattern

B.

Facial recognition and PIN code

C.

Primary account and password

D.

Secondary account and recovery code

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Questions 149

Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?

Options:

A.

WPA3

B.

MAC filleting

C.

RADIUS

D.

TACACS+

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Questions 150

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

Options:

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

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Questions 151

Which of the following is the proper way for a technician to dispose of used printer consumables?

Options:

A.

Proceed with the custom manufacturer's procedure.

B.

Proceed with the disposal of consumables in standard trash receptacles.

C.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

D.

Proceed with the disposal of consumables in standard recycling bins.

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Questions 152

An IT technician is attempting to access a user's workstation on the corporate network but needs more information from the user before an invitation can be sent. Which of the following command-line tools should the technician instruct the user to run?

Options:

A.

nslookup

B.

tracert

C.

hostname

D.

gpresult

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Questions 153

A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic to certain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further?

Options:

A.

ipconfig

B.

arp

C.

nslookup

D.

pathping

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Questions 154

Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?

Options:

A.

.bat

B.

.dll

C.

.ps1

D.

.txt

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Questions 155

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed first to prevent further damage to the host and other systems?

    Turn off the machine.

Options:

A.

Run a full antivirus scan.

B.

Remove the LAN card.

C.

Install a different endpoint solution.

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Questions 156

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

Options:

A.

Ask the user for the model number of the hardware.

B.

Offer a temporary replacement device to the user.

C.

Submit the issue to the manufacturer.

D.

Remotely install updates to the device driver.

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Questions 157

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

Options:

A.

Reimage the computer.

B.

Replace the system RAM.

C.

Reinstall and update the failing software.

D.

Decrease the page file size.

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Questions 158

Which of the following is the best reason for sandbox testing in change management?

    To evaluate the change before deployment

Options:

A.

To obtain end-user acceptance

B.

To determine the affected systems

C.

To select a change owner

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Questions 159

A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?

    Place the customer on hold until the customer calms down.

Options:

A.

Disconnect the call to avoid a confrontation.

B.

Wait until the customer is done speaking and offer assistance.

C.

Escalate the issue to a supervisor.

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Questions 160

Which of the following languages is used for scripting the creation of Active Directory accounts?

Options:

A.

Bash

B.

SQL

C.

PHP

D.

PowerShell

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Questions 161

A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue?

Options:

A.

Disable applicable BIOS options.

B.

Load the system in safe mode.

C.

Start up using a flash drive OS and run System Repair.

D.

Enable Secure Boot and reinstall the system.

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Questions 162

A management team at a small office wants to block access to inappropriate websites and create a log of these access attempts. Which of the following is a way to meet these requirements?

Options:

A.

Content filter

B.

Screened subnet

C.

Port forwarding

D.

Access control list

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Questions 163

Which of the following protocols supports fast roaming between networks?

Options:

A.

WEP

B.

WPA

C.

WPA2

D.

LEAP

E.

PEAP

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Questions 164

A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task?

Options:

A.

Group Policy Editor

B.

Local Users and Groups

C.

Device Manager

D.

System Configuration

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Questions 165

A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

Options:

A.

Quarantine the computer.

B.

Disable System Restore.

C.

Update the antivirus software definitions.

D.

Boot to safe mode.

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Questions 166

A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

Options:

A.

Services

B.

Processes

C.

Performance

D.

Startup

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Questions 167

Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

Options:

A.

Request form

B.

Rollback plan

C.

End-user acceptance

D.

Sandbox testing

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Questions 168

An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts?

    SSID

Options:

A.

DHCP

B.

Firewall

C.

SSD

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Questions 169

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

Options:

A.

Disable the browser from sending notifications to the Action Center.

B.

Run a full antivirus scan on the computer.

C.

Disable all Action Center notifications.

D.

Move specific site notifications from Allowed to Block.

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Questions 170

A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server. Which of the following Internet Options tabs in Control Panel would be most appropriate for the technician to use to configure the settings?

Options:

A.

Privacy

B.

Advanced

C.

Content

D.

Connections

E.

Security

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Questions 171

A technician recently installed a new router for a small business. Afterwards, the technician completed an external port scan and generated the following information:

220-1102 Question 171

Which of the following should the technician perform next in order to follow best practices?

Options:

A.

Migrate to UPnP.

B.

Implement IP filtering.

C.

Disable any unwanted services.

D.

Utilize NAT.

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Questions 172

A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?

Options:

A.

NAT

B.

WPA3

C.

802.1X

D.

Static IP

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Questions 173

A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

Options:

A.

DNS settings

B.

Static IP

C.

WWAN

D.

Meteredconnection

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Questions 174

A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Select two).

Options:

A.

Release notes

B.

Antivirus software

C.

Backup of critical data

D.

Device drivers

E.

Word processing software

F.

Safe boot mode

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Questions 175

Users report having difficulty using the Windows Hello facial recognition feature. Which of the following is a secondary feature of Windows Hello that can be used to log in?

Options:

A.

Personal identification number

B.

Username/password

C.

One-time-use token

D.

Cryptographic device

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Questions 176

A Linux technician needs a filesystem type that meets the following requirements:

. All changes are tracked.

. The possibility of file corruption is reduced.

· Data recovery is easy.

Which of the following filesystem types best meets these requirements?

    ext3

Options:

A.

FAT32

B.

exFAT

C.

NTFS

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Questions 177

Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?

    .exe

Options:

A.

.dmg

B.

. app

C.

. rpm

D.

.pkg

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Questions 178

An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

Options:

A.

Configure the firewall.

B.

Restore the system from backups.

C.

Educate the end user

D.

Update the antivirus program.

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Questions 179

A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?

Options:

A.

FTP

B.

RDP

C.

SSH

D.

VNC

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Questions 180

The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

Options:

A.

Reinstall the application on the smartphone.

B.

Update the smartphone's OS.

C.

Reset the smartphone to factory settings.

D.

Reboot the smartphone.

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Questions 181

Which of the following items require special e-waste recycling? (Select two).

    Solid-state drive

Options:

A.

A/C adapter

B.

Surge protector

C.

Laptop battery

D.

CRT monitor

E.

Power supply

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Questions 182

A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?

Options:

A.

Scan for malware and ransomware.

B.

Perform a system restore.

C.

Check the network utilization.

D.

Update the antivirus software.

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Questions 183

Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?

Options:

A.

Installing a VPN

B.

Implementing location tracking

C.

Configuring remote wipe

D.

Enabling backups

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Questions 184

Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker?

Options:

A.

Professional

B.

Home

C.

Enterprise

D.

Embedded

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Questions 185

A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?

Options:

A.

Software firewall

B.

Password complexity

C.

Antivirus application

D.

Anti-malware scans

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Questions 186

While accessing a website, a user clicks on a menu option and nothing happens. Which of the following actions should the user take to most likely resolve this issue?

Options:

A.

Enable TLS 1.0 in the browser.

B.

Enable private-browsing mode.

C.

Disable pop-up blocker.

D.

Clear the cache.

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Questions 187

A user reports that a device with a statically defined IP is unable to connect to the internet. The technician runs the ipconfig /all command and sees the following output:

IPv4 Address............ 192.168.0.74

Subnet Mask.............255.255.255.255

Default Gateway......... 192.168.0.1

Which of the following is most likely the reason for the issue?

Options:

A.

The default gateway is up.

B.

The user has an APIPA IP address.

C.

The IP address is on the wrong subnet

D.

The subnet mask is incorrect.

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Questions 188

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

Options:

A.

Reset the phone to factory settings

B.

Uninstall the fraudulent application

C.

Increase the data plan limits

D.

Disable the mobile hotspot.

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Questions 189

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Options:

A.

Removed all jewelry

B.

Completed an inventory of tools before use

C.

Practiced electrical fire safety

D.

Connected a proper ESD strap

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Questions 190

A technician is updating the OS on a number of Windows workstations. After successfully updating several workstations, the technician receives an error indicating that the upgrade takes more space than is available on one of the PCs. Which of the following should the technician do to proceed with the upgrade? (Select two).

Options:

A.

Unplug the extra hardware.

B.

Delete unnecessary files.

C.

Update the driver software.

D.

Restore the system files.

E.

Uninstall unused desktop applications.

F.

Add additional memory.

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Questions 191

A user recently accessed several websites that required log-in credentials. During subsequent visits, the user noticed that the log-in credential fields were already filled in. Which of the following is a way to prevent the browser from remembering the credentials for future visits?

Options:

A.

Disabling the password manager

B.

Removing the secure connections

C.

Clearing the browser cache

D.

Deleting the trusted sources

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Questions 192

An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

220-1102 Question 192

220-1102 Question 192

Which of the following should be done NEXT?

Options:

A.

Educate the user on the solution that was performed.

B.

Tell the user to take time to fix it themselves next time.

C.

Close the ticket out.

D.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

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Questions 193

Which of the following Wi-Fi protocols is the MOST secure?

Options:

A.

WPA3

B.

WPA-AES

C.

WEP

D.

WPA-TKIP

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Questions 194

A Windows 10 computer is not installing updates and continues to receive errors even during manual update installations. Which of the following should a technician do to fix the issues? (Select two).

Options:

A.

Ensure that the Windows Update Utility is the latest version.

B.

Refresh local WSUS settings on the computer.

C.

Delete the Windows Update cache.

D.

Run the System check to verify system files.

E.

Reimage the operating system while retaining user files.

F.

Reset WMI and re-register system .dlls.

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Questions 195

Which of the following types of malware is designed to enable administrative access to a computer?

Options:

A.

Rootkit

B.

Trojan

C.

Worm

D.

Ransomware

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Questions 196

A network administrator is deploying a client certificate lo be used for Wi-Fi access for all devices m an organization The certificate will be used in conjunction with the user's existing username and password Which of the following BEST describes the security benefits realized after this deployment?

Options:

A.

Multifactor authentication will be forced for Wi-Fi

B.

All Wi-Fi traffic will be encrypted in transit

C.

Eavesdropping attempts will be prevented

D.

Rogue access points will not connect

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Questions 197

A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?

Options:

A.

Encrypting File System

B.

FileVault

C.

BitLocker

D.

Encrypted LVM

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Questions 198

When a user is browsing a website on a smartphone, a pop-up appears. The pop-up states that the system has been breached and directs the user to an application to resolve the breach. Which of the following should the user do?

Options:

A.

Close the website and ignore the pop-up

B.

Replace the smartphone

C.

Download and install the application to resolve the issue

D.

Analyze the smartphone to find the source of the breach

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Questions 199

A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?

Options:

A.

Language

B.

System

C.

Personalization

D.

Ease of Access

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Questions 200

A technician received a notification about encrypted production data files and thinks active ransomware is on the network. The technician isolated and removed the suspicious system from the network. Which of the following steps should the technician take next?

Options:

A.

Schedule and perform an antivirus scan and system update

B.

Educate the end user on internet usage

C.

Perform a system scan to remove the malware

D.

Create a system restore point

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Questions 201

Which of the following are mobile operating systems used on smartphones? (Select two).

Options:

A.

macOS

B.

Windows

C.

Chrome OS

D.

Linux

E.

iOS

F.

Android

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Questions 202

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

220-1102 Question 202

Which of the following should the technician do to connect via RDP?

Options:

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

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Questions 203

A customer reports high data usage on a smartphone that reaches its monthly data limit within the first week of each billing cycle. The customer uses the phone primarily for calls and SMS messages with minimal content streaming. A technician troubleshoots the phone and notices that both developer mode and installs from unknown sources are enabled. Which of the following should the technician check next?

Options:

A.

Storage cache

B.

Malicious applications

C.

Privacy settings

D.

Permissions

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Questions 204

Which of the following methods is a way to superficially delete files on a hard drive?

Options:

A.

Drilling

B.

Degaussing

C.

Wiping

D.

Shredding

E.

Low-level formatting

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Questions 205

Which of the following is the most likely to use NTFS as the native filesystem?

Options:

A.

macOS

B.

Linux

C.

Windows

D.

Android

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Questions 206

A user's computer was infected with a Trojan. The user thinks the Trojan was introduced when clicking on a malicious link in an email. Which of the following actions should the technician take to prevent further damage to the computer?

Options:

A.

Ensure anti-malware signatures are up to date.

B.

Enable the firewall.

C.

Scan the system with a rootkit scanner.

D.

Review the proxy settings.

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Questions 207

Which of the following operating systems is most commonly used in embedded systems?

Options:

A.

Chrome OS

B.

macOS

C.

Windows

D.

Linux

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Questions 208

A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

Options:

A.

Clear the browser cache.

B.

Disable the pop-up blocker.

C.

Configure private browsing.

D.

Verify valid certificates.

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Questions 209

A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

Options:

A.

Event Viewer

B.

System Configuration

C.

Device Manager

D.

Performance Monitor

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Questions 210

Which of the following would cause a corporate-owned iOS device to have an Activation Lock issue?

Options:

A.

A forgotten keychain password

B.

An employee's Apple ID used on the device

C.

An operating system that has been jailbroken

D.

An expired screen unlock code

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Questions 211

As a corporate technician, you are asked to evaluate several suspect email messages on

a client's computer. Corporate policy requires he following:

. All phishing attempts must be reported.

. Future spam emails to users must be prevented.

INSTRUCTIONS

Review each email and perform the

following within the email:

. Classify the emails

. Identify suspicious items, if applicable, in each email

. Select the appropriate resolution

220-1102 Question 211

Options:

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Questions 212

A customer recently upgraded their computer to the latest Windows version and is now having issues with the display. The icons and text are too large, and the colors are not accurate. Which of the following Control Panel options should the technician adjust to help the customer?

Options:

A.

Ease of Access

B.

Device Manager

C.

Network and SharingCenter

D.

Programs and Features

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Questions 213

A customer is configuring on an old desktop an inexpensive file server to share photos and videos and wants to avoid complicated licensing. Which of the following operating systems should the technician most likely recommend?

Options:

A.

Chrome OS

B.

Linux

C.

macOS

D.

Windows

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Questions 214

A technician needs to override DNS and map IP addresses and URLs to different locations. Which of the following should the technician do?

Options:

A.

Install signal repeaters.

B.

Edit the hosts file.

C.

Configure the firewall.

D.

Enable port forwarding.

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Questions 215

A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

Options:

A.

Manually clearing browsing data

B.

Private-browsing mode

C.

Browser data synchronization

D.

Password manager

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Questions 216

Which of the following common security vulnerabilities can be mitigated by using input validation?

Options:

A.

Brute-force attack

B.

Cross-site scripting

C.

SQL injection

D.

Cross-site request forgery

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Questions 217

A large university wants to equip all classrooms with high-definition IP videoconferencing equipment. Which of the following would most likely be impacted in this situation?

Options:

A.

SAN

B.

LAN

C.

GPU

D.

PAN

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Questions 218

A developer's Type 2 hypervisor is performing inadequately when compiling new source code. Which of the following components should the developer upgrade to improve the hypervisor’s performance?

Options:

A.

Amount of system RAM

B.

NIC performance

C.

Storage IOPS

D.

Dedicated GPU

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Questions 219

A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection. Which of the following should the technician check NEXT?

Options:

A.

Windows updates

B.

DNS settings

C.

Certificate store

D.

Browser plug-ins

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Questions 220

A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment?

Options:

A.

Workgroup network

B.

Public network

C.

Wide area network

D.

Domain network

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Questions 221

During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?

Options:

A.

Personal use license

B.

Corporate use license

C.

Open-source license

D.

Non-expiring license

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Questions 222

A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

Options:

A.

netstat

B.

ping

C.

format

D.

tracert

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Questions 223

Which of the following environmental effects can be the result of using virtualization?

Options:

A.

Greater energy consumption

B.

Noise pollution

C.

Reduced space requirements

D.

Fewer maintenance needs

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Questions 224

A user is attempting to access a shared drive from a company-issued laptop while working from home. The user is unable to access any files and notices a red X next to each shared drive. Which of the following needs to be configured in order to restore the user's access to the shared drives?

Options:

A.

IPv6

B.

VPN

C.

IPS

D.

DNS

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Questions 225

Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?

Options:

A.

FIP

B.

MSRA

C.

RDP

D.

VPN

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Questions 226

A user clicked a link in an email, and now the cursor is moving around on its own. A technician notices that File Explorer is open and data is being copied from the local drive to an unknown cloud storage location. Which of the following should the technician do first?

Options:

A.

Investigate the reported symptoms.

B.

Run anti-malware software.

C.

Educate the user about dangerous links.

D.

Quarantine the workstation.

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Questions 227

A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?

Options:

A.

Devices and Printers

B.

Administrative Tools

C.

Network and Sharing Center

D.

Programs and Features

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Questions 228

Which of the following languages is used for scripting the creation of Active Directory accounts?

Options:

A.

Bash

B.

Structured Query Language

C.

Hypertext Preprocessor

D.

PowerShell

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Questions 229

An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?

Options:

A.

Configuring firewall settings

B.

Implementing expiration policies

C.

Defining complexity requirements

D.

Updating antivirus definitions

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Questions 230

A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

Options:

A.

System screen lock

B.

Failed log-in lockout

C.

Restricted user permissions

D.

Data-at-rest encryption

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Questions 231

A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed. Which of the following tools should the technician use to correct the issue?

Options:

A.

devmgmt.msc

B.

cleanmgr.exe

C.

dfrgui.exe

D.

diskmgmt.mac

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Questions 232

A technician is following the ticketing system’s best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

Options:

A.

Ask the user for clarification.

B.

Keep the user updated on the progress.

C.

Document the root cause.

D.

Follow the system’s escalation process.

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Questions 233

A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?

Options:

A.

Acceptable use policy

B.

Incident report

C.

End user license agreement

D.

Standard operating procedures

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Questions 234

While browsing the internet, a customer sees a window stating antivirus protection is no longer functioning Which of the following steps should a technician take next? (Select two).

Options:

A.

Isolate the computer from the network

B.

Enable the firewall service.

C.

Update the endpoint protection software

D.

Use System Restore to undo changes.

E.

Delete the browser cookies

F.

Run sfc /scannow.

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Questions 235

A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Options:

A.

Turn off inheritance on the requested folder only and set the requested permissions to each file manually.

B.

Turn off inheritance at the top-level folder and remove all inherited permissions.

C.

Turn off inheritance at the top-level folder and set permissions to each file and subfolder manually.

D.

Turn off inheritance on the requested folder only, set the requested permissions, and then turn on inheritance under the child folders.

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Questions 236

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

Options:

A.

Application permissions

B.

Available storage space

C.

Battery charge level

D.

Wi-Fi connection speed

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Questions 237

Which of the following best describes a rollback plan?

Options:

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

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Questions 238

Which of the following features can a technician use to ensure users are following password length requirements?

Options:

A.

Group Policy

B.

Log-on script

C.

Access controllist

D.

Security groups

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Questions 239

A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed. Which of the following is the most likely reason for this error message?

Options:

A.

Thegraphics card driver needs to beupdated

B.

Theapplication installer is 64-bit.

C.

Theinstallation requires administrative rights.

D.

Thedisk space is inadequate.

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Exam Code: 220-1102
Exam Name: CompTIA A+ Certification Core 2 Exam
Last Update: Jul 7, 2025
Questions: 799

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