500-445 Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) Questions and Answers

Emails are transferred to queues based on the Media Class that they match. A Media Class is a set of conditions that are used to match and route interactions to specific queues. Reference:

• Cisco UCCE Administrator Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/administration/guide/CRS_AG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-administration-guide_chapter_01000.html#topic_CACD2A1C2A43
• Cisco UCCE System Administration Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/administration/guide/CRS_AG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-system-administration-guide_chapter_01100.html

The maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message is 2000. This is the maximum number of characters that can be sent in a single chat message. Messages with more than 2000 characters will be truncated.

The maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced is 30 KB. Attachments larger than 30 KB may take longer to download and could cause temporary slowness in the user interface. When sending attachments to an agent's user interface, it is recommended to keep the size of the attachment to less than 30 KB.

References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat/enterprise_chat_user_guide/cecu_b_enterprise-chat-user-guide-cecu/cecu_b_enterprise-chat-user-guide-cecu_chapter_01.html  [2] https://support.cisco.com/en-us/article/troubleshooting-attachments-in-enterprise-chat-and-email-cee-15-7-and-cee-15-8-kb001466

References: [1] https://docs.microsoft.com/en-us/windows-server/storage/file-servers/file-servers  [2] https://www.lifewire.com/what-is-a-file-server-817385  [3] https://www.webopedia.com/TERM/F/file_server.html  [4] https://www.server-essentials.com/faq/what-is-file-server

A file server is a computer or device that stores and manages files, allowing multiple users and devices to access the files over a network.

A. Application files: file servers typically store application files, which are files that are used by software programs. These files can include executable files, DLLs, configuration files, and other types of files that are needed to run the software.

D. System files: file servers also store system files, which are files that are used by the operating system. These files include system libraries, drivers, and other types of files that are required for the operating system to function properly.

References:

• Microsoft: What is a File Server?
• Oracle: File Server
• Cisco: File Server

File servers can also store other types of files such as user documents, media files, and other types of files, but the above mentioned files are some of the examples that are commonly stored in file servers.

A reporting template can be used to create multiple reports with the same configurations, thus allowing users to create multiple reports with the same configurations. Additionally, templates can be deleted as per the requirement, if it is not needed anymore. But it's important to note that once a template is deleted, all reports created from that template will be deleted as well.