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  5. Avaya Aura® Contact Center Implementation Exam Questions and Answers

6210 Avaya Aura® Contact Center Implementation Exam Questions and Answers

Questions 4

You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.

What is the correct procedure to disable Remote Access Services?

Options:

A.

Disable RAS using the Avaya Aura Contact Center Roles and Features Installer

B.

Disable RAS in Administrative Tools > Computer Management

C.

RAS is disabled automatically by the AACC R7 installation DVD

D.

Disable RAS in Administrative Tools > Remote access connection Manager

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Questions 5

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.

In which default location should the engineer look to determine the success of the backup?

Options:

A.

C:\Contact Center\Logs\Common Components\DBMaintenance.log

B.

D:\Logs\Common Components\DBMaintenance.log

C.

D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log

D.

D:\Avaya\Logs\Common Components\CC_DBMaintenance

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Questions 6

Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support.

Which remote access tool does Avaya recommend?

Options:

A.

Avaya Secure Access Link

B.

pcAnywhere

C.

NetMeeting

D.

AA_Rescue

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Questions 7

Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

Options:

A.

Mission Critical HA with or without Avaya Aura® platform resiliency

B.

Mission Critical HA with Midsize Enterprise (ME)

C.

Mission Critical HA with Avaya Aura® Unified Communications Virtualized Environment

D.

Mission Critical HA with Midsize Business Template

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Questions 8

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

Which three conditions must be satisfied before a switch over can occur? (Choose three.)

Options:

A.

The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.

B.

On the active server, all critical CCMS and CCT services are monitored and running.

C.

The active and standby servers are in a running state.

D.

The active and standby servers have switchover enabled.

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Questions 9

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

Options:

A.

Progressive dialing

B.

Predetermined dialing

C.

Predictive dialing

D.

Preview dialing

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Questions 10

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

Options:

A.

Configuration Reports

B.

Call-by-Call Reports

C.

Multimedia Reports

D.

Agent Performance Reports

E.

Outbound Reports

F.

Contact Summary Reports

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Questions 11

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

Options:

A.

the Skillset the Email was sent to (skillset groups)

B.

who the Email was sent from (sender groups)

C.

when the Email was received (office hours)

D.

what priority the Email was sent with (priority groups)

E.

specific characters, words or phrases in the Email message (keywords)

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Questions 12

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

Options:

A.

GIVE IVR

B.

QUEUE TO SKILLSET

C.

GIVE RAN

D.

GIVE MUSIC

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Questions 13

Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

Options:

A.

The License Manager Configuration utility can be used to download the license file from the Avaya license website.

B.

License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.

C.

The License Manager provides central control and administration of application licensing for all features of the Contact Center.

D.

The license file on the server can be edited where License Manager is installed.

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Questions 14

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.

After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

Options:

A.

From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

B.

From Windows > Apps > Multimedia Dashboard > Web Statistics

C.

From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

D.

From Windows > Administrative Tools > Services > Web Statistics

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Questions 15

After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup.

From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

Options:

A.

Select Location and Immediate Backup

B.

Map Drive and Immediate Backup

C.

Backup Drive and Immediate Backup

D.

Backup Location and Immediate Backup

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Questions 16

Avaya Aura® Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura® Contact Center (AACC) and AES is Mutual TLS.

Which three statements regarding the AES and AACC are true? (Choose three.)

Options:

A.

If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.

B.

AES 7.0 includes the default Contact Center root certificate.

C.

The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.

D.

AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.

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Questions 17

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Options:

A.

Treatments given to the customer while waiting for the agent to end the chat session

B.

Treatments given to the customer while waiting for the agent to join the chat session

C.

Treatments given to the customer while waiting for the agent to reply in an existing chat session

D.

Treatments given to the agent while waiting for the customer to join the chat session

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Questions 18

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Options:

A.

Avaya Aura® Media Server (AAMS)

B.

Contact Center Manager Server (CCMS)

C.

SIP

D.

Communication Control Toolkit (CCT)

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Exam Code: 6210
Exam Name: Avaya Aura® Contact Center Implementation Exam
Last Update: Nov 19, 2024
Questions: 65

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