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  5. Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

6211 Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

Questions 4

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

Options:

A.

POM Template

B.

Blending Template

C.

Agent Template

D.

Skillset Template

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Questions 5

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

Options:

A.

http:// /agentdesktop where is the server name or IP Address of the Contact Center Manager Server (CCMS)

B.

http:// /agentdesktop where is the server name or IP Address of the Avaya Aura® Application Enablement Server

C.

http:// /agentdesktop where is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

D.

https://support.avaya.com web site

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Questions 6

You have installed the Avaya Aura® Contact Centersoftware and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

Options:

A.

Testing CTI connections

B.

Making phone calls

C.

Testing SIP connections

D.

Transferring phone calls

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Questions 7

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

Options:

A.

CCT Console

B.

CCT Trace Control

C.

CCT Reference Client

D.

CCT API

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Questions 8

A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)

Options:

A.

Terminal server

B.

Corporate Web server

C.

Corporate Email server

D.

FTP server

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Questions 9

Which Orchestration Designer intrinsicis used for Multimedia contacts?

Options:

A.

CONTACT TYPE

B.

QUIT

C.

LOG

D.

WAIT

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Exam Code: 6211
Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
Last Update: Nov 19, 2024
Questions: 60

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