700-695 Cisco Collaboration SaaS Authorization for PreSales Engineer CSaaSSE Questions and Answers

TheCollaboration Flex Plan Value Transfer programallows customers to trade in eligible perpetual licenses and receive a purchase credit towards the Cisco Collaboration Flex Plan. This feature provides a cost-effective way for customers to transition from a perpetual licensing model to a subscription-based model, enabling them to access the latest Cisco collaboration tools and services. The program is designed to support customers in upgrading their collaboration infrastructure while reducing the financial impact by providing credits for existing investments​.

Webex Edge Connectis a service that allows a customer to establish a direct, private connection from their network to a Webex data center. This is achieved through a dedicated connection to the Cisco Webex cloud, which improves the performance and reliability of Webex Meetings, Calling, and Teams services by reducing latency and jitter, ensuring better quality of service for real-time communications. It is particularly useful for large organizations that need consistent and high-quality connections to Webex services​.

TheAuto Attendantfeature in Webex Calling enables an automated answering service that provides callers with menus and options, such as dialing by name, connecting to a specific department, or listening to general information. It is designed to efficiently route incoming calls to the correct destination based on user input, without requiring a live operator. The Auto Attendant can be customized with greetings and menu options to match the organization's needs.

This feature helps businesses manage high call volumes and improve customer experience by directing callers quickly and efficiently to the appropriate service or department​.

TheControl Hubis available toany paid subscriptionof Cisco Webex services. Control Hub is a centralized management interface where administrators can manage users, devices, and services, as well as monitor usage and analytics for all Webex services.

Cisco References

The Cisco Webex Control Hub guide details its availability for all paid subscriptions, providing access to management and configuration tools​.

Webex Calling offers a Service Level Objective (SLO) for product availability of99.99%. This SLO represents the uptime percentage that Cisco commits to maintaining for the Webex Calling service, ensuring high availability and reliability for users.

Cisco guarantees this high level of availability by utilizing a globally distributed infrastructure and redundancy across multiple data centers. This approach allows Webex Calling to maintain continuous operation even in the event of localized issues or outages, ensuring users experience minimal service disruption.

To achieve and maintain the 99.99% availability, Cisco employs several key strategies:

Redundant Architecture: The Webex Calling infrastructure is designed with multiple layers of redundancy, including network, server, and data center redundancies.

Continuous Monitoring: Cisco continuously monitors the Webex Calling environment for any signs of potential service degradation and responds quickly to mitigate issues.

Automated Failover: In the event of a failure, the system can automatically switch to backup resources without noticeable downtime to end users.

Regular Maintenance and Upgrades: Cisco regularly performs system maintenance and upgrades during scheduled windows to ensure the platform is running on the latest and most secure infrastructure without affecting service availability.

These measures align with Cisco’s commitment to provide a reliable cloud calling solution, making Webex Calling a robust choice for organizations needing consistent, high-availability communication services.

Cisco video room systems, such as the Cisco Webex Room Kit series, offer several advanced features designed to enhance the video conferencing experience. Two of these key features are:

Intelligent View:This feature allows the system to automatically adjust the camera view to focus on active participants in the room. It uses AI-driven technology to create an optimal framing of the meeting participants, ensuring that everyone in the room is visible and appropriately framed on screen.

Speaker Tracking:This feature enables the system to automatically detect and focus on the person currently speaking. The camera intelligently tracks the speaker's location in the room and adjusts the view accordingly, enhancing the natural flow of conversation during video meetings.

These features contribute to a more immersive and engaging meeting experience, ensuring that remote participants can clearly see and follow the discussion.

TheCisco Webex Suiteincludes several key solutions for unified communications, collaboration, and meetings. One of these solutions isWebex Calling, which offers cloud-based calling features to enable organizations to replace traditional phone systems with a cloud-based alternative. It integrates with other Webex services to provide a comprehensive collaboration experience.

Cisco References

Information on Webex Suite solutions, including Webex Calling, can be found in Cisco's Webex documentation and product descriptions​.

Customer numbers are provisioned in theOrganization Creationstep within Control Hub. This step is essential for setting up a customer’s organization in Cisco’s management portal, where all subsequent configurations, including user management, services, and devices, are handled. Properly provisioning customer numbers is crucial for accurately linking accounts and managing services under the correct organizational hierarchy​.

Under theCisco Flex Enterprise Agreement for Webex Calling, customers can grow their number of knowledge workers by up to30%without incurring additional charges. This flexibility allows organizations to scale up their workforce and collaboration capabilities smoothly, accommodating business growth within a set percentage.

Cisco References

Details on the Flex Enterprise Agreement and its terms for growth and scaling can be found in Cisco’s official subscription and pricing documents​.

Cisco Webex Callingis based on theBroadcloudplatform, which is a cloud-based calling solution designed to deliver enterprise-grade voice services. Broadcloud serves as the backbone for Webex Calling, providing global reach, scalability, and integration with other Cisco collaboration tools.

Cisco References

Cisco's documentation on Webex Calling outlines its architecture and platform reliance on Broadcloud​.

Webex Edge Audiofunctions by leveraging the existing Cisco Unified Communications Manager (UCM) and Expressway products to route audio traffic directly between the customer's network and the Webex cloud. This direct path reduces latency, enhances audio quality, and lowers costs associated with PSTN (Public Switched Telephone Network) connections by usingan IP-based route. It integrates the enterprise's telephony environment with the Webex cloud for more efficient and cost-effective audio connectivity during Webex meetings​.

To sign up for anEnterprise Agreementin Webex Calling, a customer must have a minimum of250 knowledge workers. This threshold is set to ensure that the enterprise-level benefits and features are suitable for organizations with a substantial number of employees who require collaboration services.

Cisco References

Refer to Cisco's Flex Plan and Enterprise Agreement documentation for the minimum requirements and details​.

Cisco offers multiple levels of technical support to cater to different customer needs. The levels of support include:

Basic: Provides essential support, including access to online resources and tools.

Advanced: Adds more in-depth support with additional resources.

Enhanced: Offers a higher level of support with faster response times and more extensive problem resolution.

Premium: Provides the most comprehensive support, including direct access to Cisco experts, proactive monitoring, and advanced troubleshooting.

These support levels are designed to meet the varying requirements of customers, from those needing minimal assistance to those requiring full-scale, hands-on support​.

Cisco Webex provides a consistent, unified user experience across all Cisco devices and software, allowing seamless transitions and interactions regardless of the endpoint being used. This is a critical feature that ensures users have a familiar interface and experience whether they are using Webex on a desktop, mobile device, or Cisco collaboration endpoint.

Additionally, Cisco Webex operates on a single cloud platform that is open, secure, and interoperable. This platform supports integration with various third-party applications and services while maintaining a high level of security and compliance. The openness of the platform enables developers and businesses to customize and expand their collaboration solutions to meet specific needs.

These features demonstrate Cisco's commitment to delivering a cohesive and integrated collaboration experience across a wide range of devices and services​.

To open an S1 TAC (Technical Assistance Center) case, the recommended method is tocall Cisco TACdirectly. An S1 case is a Severity 1 issue that typically represents a critical problem impacting business operations, requiring immediate attention. By calling Cisco TAC, customerscan ensure prompt handling and direct engagement with a support engineer to resolve the issue as quickly as possible​.