77201X Avaya IP Office Platform Implement Certified Exam Questions and Answers

The Avaya IP Office Server Edition is designed for scalability, supporting a large number of users across multiple servers. The maximum capacity is 2500 users (Option D), achieved in a fully expanded deployment with a Primary Server, Secondary Server, and multiple Expansion Systems (up to 148 additional systems). This capacity includes all types of users (e.g., Basic, Power, Teleworker) and requires sufficient licensing and hardware resources (e.g., virtualized or dedicated servers). Options A (500), B (1000), and C (2000) represent lower tiers or partial configurations but do not reflect the full potential of Server Edition.References: Avaya IP Office Server Edition Capacity Guidelines.

The "Voicemail Pro" license (Option C) enables the Contact Recorder feature within Voicemail Pro for call recording. Options A and B are user licenses, and Option D is a legacy edition not specific to recording.References: Avaya IP Office Voicemail Pro Administration Guide.

The IP500 V2 supports up to 16 analog trunks (Option D) using four ATM4 cards (4 ports each) in its expansion slots. Options A, B, and C represent partial configurations.References: Avaya IP Office IP500 V2 Installation Manual.

"User Rights" (Option B) define permissions and features for IP Office users (e.g., call forwarding,conferencing), applied via user profiles or templates. Option A is for trunks, Option C is for Voicemail Pro, and Option D is for SSA—not user rights.References: Avaya IP Office User Configuration Guide.

The TCM8 card (Option B) supports up to 8 digital stations (e.g., Avaya 1400/9500 series phones) on the IP500 V2. Option A (Phone 8) is for analog phones, Option C (ATM4) is for analog trunks, and Option D (PRI 30) is for PRI trunks.References: Avaya IP Office IP500 V2 Installation Manual.

The TCM8 card (Option A) supports Avaya 9500 series digital phones on the IP500 V2 by providing digital station ports. Option B (Phone 8) is for analog phones, Option C is for trunks, and Option D is for voicemail—not digital phones.References: Avaya IP Office IP500 V2 Installation Manual.

A single BRI trunk (Basic Rate Interface) supports 2 simultaneous calls (Option A), as it provides 2 B-channels per line. Options B, C, and D reflect higher capacities (e.g., multiple BRIs or PRI).References: Avaya IP Office Trunk Configuration Guide.

The "Incoming Call Route" (Option A) directs incoming calls to destinations (e.g., extensions, hunt groups) based on criteria like DID or time profiles. Option B is for ARS, Option C is for Voicemail Pro, and Option D is for SSA—not incoming routing.References: Avaya IP Office Incoming Call Route Configuration Guide.

IP Office Server Edition supports up to 1024 SIP trunk channels (Option D) across the system, requiring sufficient licensing and bandwidth. Options A, B, and C represent lower capacities.References: Avaya IP Office SIP Trunk Configuration Guide.

Short Codes (Option B) are customizable dial strings in IP Office that allow users to access features (e.g., *70 for call pickup) or dial specific numbers (e.g., 9 for an outside line) using abbreviated codes. Option A is for Voicemail Pro, Option C is for SSA, and Option D is unrelated to short codes.References: Avaya IP Office Short Code Configuration Guide.

Automatic Route Selection (ARS) (Option B) routes outgoing calls based on dialed numbers, selecting the appropriate trunk (e.g., SIP, PRI) using short codes and Line Group IDs. Option A is for Voicemail Pro, Option C is for hunt groups, and Option D is for SSA—not ARS.References: Avaya IP Office ARS Configuration Guide.

The default HTTP port for IP Office Web Manager is 8443 (Option D), using HTTPS for secure access. Option A (80) is standard HTTP, Option B (443) is standard HTTPS, and Option C (8080) is an alternative HTTP port—not defaults for Web Manager.References: Avaya IP Office Web Manager Guide.

Do Not Disturb (DND) (Option B) sends calls directly to voicemail when enabled, bypassing ringing. Option A redirects to another number, Option C retrieves voicemail, and Option D is a synonym for forwarding—not immediate voicemail.References: Avaya IP Office User Feature Guide.

IP Office supports both H.323 and SIP protocols for IP phone registration (Option C). H.323 is used by older Avaya IP phones (e.g., 1600 series), while SIP is supported for newer models (e.g., J100 series) and third-party devices, offering flexibility. Option D (SNMP) is unrelated to phone registration.References: Avaya IP Office IP Endpoint Configuration Guide.

The Secondary Server in IP Office Server Edition is designed to act as a failover for the Primary Server (Option B), ensuring resilience. If the Primary Server fails, the Secondary takes over call processing and management, maintaining service continuity. Option A is incorrect as capacity is expanded via Expansion Systems, not the Secondary Server. Option C is false because voicemail is typically handled by Voicemail Pro, which can run on either server or a separate system. Option D is incorrect as SIP trunking is managed by the Primary Server or Expansion Systems, not specifically the Secondary Server.References: Avaya IP Office Server Edition Resilience Configuration Guide.

Call Pickup (Option A) enables a user to answer a call ringing on another extension using a feature code (e.g., *30). Option B redirects calls, Option C distributes calls, and Option D links to external numbers—none perform pickup.References: Avaya IP Office Feature Code Guide.

Embedded Voicemail on the IP500 V2 is a lightweight voicemail solution stored on an SD card. It supports a maximum of 6 simultaneous voicemail channels (Option B), allowing up to 6 users to access voicemail or leave messages at once. This capacity is fixed and cannot be expanded, unlikeVoicemail Pro, which supports more channels with additional licensing. Options A, C, and D do not match the documented limit.References: Avaya IP Office Embedded Voicemail User Guide.

The Avaya IP Office IP500 V2 is a control unit that supports external expansion modules to increase capacity for trunks and extensions. Without a 4-port expansion card, the IP500 V2 supports up to 8 external expansion modules. Each module can provide additional ports for analog phones, digital stations, or trunks (e.g., DS16, DS30, or analog trunk modules). The limitation of 8 is due to the system’s backplane and power capacity without additional expansion hardware. Option A (4) is too low, Option C (14) exceeds the maximum even with a 4-port card (which allows up to 12), and Option D (18) is not supported under any configuration.References: Avaya IP Office IP500 V2 Installation Manual, Capacity Guidelines.

The "Receptionist" license (Option C) enables the SoftConsole application for receptionist duties, such as call handling and transfers. Option A (Power User) is for mobility, Option B (Office Worker) for one-X Portal, and Option D (Teleworker) for remote deskphones—not receptionist features.References: Avaya IP Office Licensing Guide.

The "Power User" license (Option A) enables the one-X Mobile Preferred client, providing advanced mobility features. Option B supports one-X Portal, Option C is for remote deskphones, and Option D lacks mobile client support.References: Avaya IP Office Licensing Guide.

Voicemail Pro on Server Edition supports up to 150 simultaneous channels (Option C), allowing extensive voicemail and auto-attendant capacity. This requires sufficient licensing and server resources. Options A, B, and D represent lower or higher limits not aligned with Server Edition specs.References: Avaya IP Office Voicemail Pro Administration Guide.

The primary tool for configuring an Avaya IP Office system is IP Office Manager (Option B). This Windows-based application allows administrators to set up users, extensions, trunks, hunt groups, and system-wide settings. Option A (Voicemail Pro) is for voicemail administration, Option C (SoftConsole) is a call-handling tool for receptionists, and Option D (one-X Portal) is an end-user productivity application—none of these are used for system configuration.References: Avaya IP Office Manager Administration Guide.

Voicemail Pro (Option A) provides call recording capabilities in IP Office, with options for manual, automatic, or scheduled recording. Option B is for call handling, Option C is for user productivity, and Option D is for monitoring—not recording.References: Avaya IP Office Voicemail Pro Administration Guide.

Avaya J100 series IP phones (e.g., J169, J179) use SIP and require an HTTP/HTTPS server to download firmware and configuration files during registration (Option C). This can be hosted on the IP Office system or an external server. Options A and B are control units that support the phones but aren’t the specific requirement. Option D (Voicemail Pro) is unrelated to phone registration.References: Avaya IP Office J100 Series Configuration Guide.

Voicemail Pro offers advanced features beyond Embedded Voicemail, including customizable call flows (Option B). This allows administrators to create complex IVR menus and conditional routing using the Voicemail Pro graphical editor, which Embedded Voicemail lacks. Option A (Auto Attendant) and Option C (Hunt Group Announcements) are supported by both systems, though Voicemail Pro offers more customization. Option D (Mailbox greetings) is a basic feature available in both.References: Avaya IP Office Voicemail Pro Administration Guide, Embedded Voicemail UserGuide.

To operate SoftConsole, a specific license is required per user. Option B, "SoftConsole User," is the correct license, explicitly designed to enable the SoftConsole application for a single user, providing access to its call-handling features. Option A (Office Worker) supports one-X Portal and softphones but not SoftConsole. Option C (Receptionist) is not a license type; it’s a role that might use SoftConsole with the appropriate license. Option D (Avaya IP Endpoint) is for IP phones, not software applications like SoftConsole.References: Avaya IP Office Licensing Guide.

The "Line Group ID" in IP Office groups trunks (e.g., SIP, PRI) for call routing purposes (Option B), used in ARS (Automatic Route Selection) or short codes to direct outgoing calls. Option A is unrelated to trunks, Option C applies to extensions, and Option D is for hunt groups—not line groups.References: Avaya IP Office Trunk Configuration Guide.