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78201X Avaya IP Office Platform Support Certified Exam Questions and Answers

Questions 4

Which Avaya IP Office application is used to access the Security Settings for the system?

Options:

A.

Avaya IP Office Monitor application

B.

Avaya IP Office Web Self Administration application

C.

Avaya Aura System Manager

D.

Avaya IP Office Manager application

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Questions 5

A remote worker using Avaya Windows Communicator visits the office headquarters where IP Office and one-X® Portal are located. Which two technologies can enable the worker to re-register locally? (Select two.)

Options:

A.

Session Border Controller

B.

Wi-Fi calling

C.

Split-brain DNS

D.

Port Address Translation (PAT)

E.

Extensible Messaging and Presence Protocol (XMPP)

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Questions 6

Which of the following statements about Manager used in conjunction with Server Edition is NOT correct?

Options:

A.

Manager is not compatible with Server Edition and you must use Web Manager to configure the system.

B.

Manager is the only application you can use to configure User on the Server Edition.

C.

Manager can only be installed from the Admin DVD.

D.

Manager can be installed from either the admin DVD or Web Management.

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Questions 7

Which method is NOT recommended to avoid corruption of the data on the SD card when removing the SD card from the IP Office?

Options:

A.

Dial the shutdown short code to shut down the card before removing the SD card.

B.

Use the Manager application to shut down the card before removing the SD card.

C.

Use System Monitor to shut down the card before removing the SD card.

D.

Pull out the card. Special shutdown is not required.

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Questions 8

What is the approach for updating the voice prompts on the Embedded Voicemail?

Options:

A.

Using the Embedded File Management option in the Manager Application

B.

Leveraging the External File Management feature in the System Status Application

C.

Utilizing the Voice Wizard capability in the Manager Application

D.

Adopting the Embedded Monitoring Management tool

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Questions 9

Which two applications are supported by the Unified Communication Module (UCM) without the need for an external server? (Select two.)

Options:

A.

Avaya Call Management System

B.

Avaya Aura® Messaging

C.

one-X® Portal

D.

Embedded Voicemail Pro

E.

Avaya Aura® Conferencing

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Questions 10

When creating a Short Code to connect to a Voicemail Pro start point, which Short Code feature should you use to ensure correct execution?

Options:

A.

Voicemail Call

B.

Voicemail Off

C.

Voicemail On

D.

Voicemail Node

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Questions 11

A customer requires that all users be blocked from making international calls. Which method can be used to efficiently apply this restriction to the IP Office Platform's short codes?

Options:

A.

Adding the short code to the ARS table.

B.

Assigning the short code to a user permission.

C.

Assigning the short code to all external lines.

D.

Configuring the short code for each user individually.

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Questions 12

A customer has the capacity to register 10 soft consoles simultaneously, and wants to increase that to 15. Which of the following actions would be necessary to complete this increase?

Options:

A.

Add a Preferred license.

B.

Upgrade to Select Mode.

C.

Add five receptionist licenses.

D.

Upgrade to Server Edition.

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Questions 13

A customer’s main number is routed to the destination VM: Main in the incoming call route menu.

Where should you now look to see the routing of these calls?

Options:

A.

Users

B.

Hunt Groups

C.

Auto Attendant menu

D.

Voicemail Pro modules

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Questions 14

Fax machines with modems may encounter difficulties with VoIP. Which of the following protocols can be employed to mitigate this issue?

Options:

A.

Transport Layer Security (TLS)

B.

Extensible Authentication Protocol (EAP)

C.

T.38 Fax Relay

D.

Internet Protocol Security (IPsec)

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Questions 15

A customer reports that after they rebooted the IP Office, some users are not receiving calls as they did before. Which two tools can you use to identify the last system changes made?

Options:

A.

Web-Manager

B.

Monitor

C.

Manager

D.

System Status Application

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Questions 16

What is the exact meaning of "IMAP support" in the IP Office UMS service, which enables users to retrieve voicemail messages from the server using specific email programs on their PCs?

Options:

A.

A user can see/listen to voicemail messages via a web browser.

B.

A user can receive voicemail messages only using MS Outlook.

C.

All messages are forwarded to a user's e-mail account and deleted from their telephone.

D.

A user can receive voicemail messages to their Outlook, Outlook Express, and/or Lotus Notes programs running on their PC.

E.

A new message is sent to a user's e-mail account. The user can listen to it by dialing their telephone number.

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Questions 17

What is the default incoming call route for data calls on the IP Office, and which feature does it access by default?

Options:

A.

Hunt group "Data" and Voicemail

B.

RAS access "Dialin" and Voicemail

C.

Extension "Modern" and Auto-attendant

D.

Hunt group "Main" and Auto-attendant

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Questions 18

What displays the progress of a software upgrade on an expansion system?

Options:

A.

Web Manager Dashboard

B.

System Tab

C.

System Monitor Program

D.

IP Office Manager on the expansion system

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Questions 19

Which requirement is needed to allow a user to use the Softconsole application?

Options:

A.

Enable Receptionist on the users profile options.

B.

Enable the Softconsole in the users profile options.

C.

Verify that enough Power User licenses are available.

D.

Enable the Softconsole for the hunt group that the user is a member of.

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Questions 20

A customer wants to ensure seamless communication between their employees and external parties, including those who are off-site. Which application would be the most appropriate for these users, given their needs?

Options:

A.

Avaya Equinox

B.

Avaya Communicator

C.

Mobile Twinning

D.

one-X Mobile Preferred

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Questions 21

Where should the firmware files (.bin) for an IP telephone be placed on the system SD card?

Options:

A.

/backup

B.

/primary

C.

/dynamic

D.

/lvmail

E.

/temp

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Questions 22

Which two factors contribute to the size of a ContactStore server?

Options:

A.

The number of voicemail channels and the number of incoming lines

B.

The number of hunt groups and the number of concurrent users for search and replay function

C.

The number of recordings and the number of incoming lines

D.

The number of voicemail channels and the number of hunt groups

E.

The number of recordings and the number of concurrent users for search and replay function

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Questions 23

A customer wants to use one of their local servers to supply the time and date for the Avaya IP Office™ 500V2.

In the System menu/Time Config Source, which setting would you select to achieve this?

Options:

A.

Voicemail Pro/Manager

B.

None

C.

Local

D.

SNTP

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Questions 24

A customer has two main receptionists using SoftConsole, however, two back office workers have the SoftConsole on their PC to take calls and cover for the receptionists when they are away from their desk. During business hours, how many licenses are required for the two SoftConsoles?

Options:

A.

8

B.

6

C.

4

D.

2

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Questions 25

Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?

Options:

A.

HTML

B.

XMPP

C.

HTTP

D.

TLS

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Questions 26

By which method are alarm notifications sent to an Avaya IP Office™ support engineer?

Options:

A.

SMTP

B.

SSA

C.

TFTP

D.

System Monitor

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Questions 27

A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.

To meet the customer’s requirement, what needs to be configured?

Options:

A.

Enable the SNTP server on LAN2.

B.

Enable NAT on LAN 2.

C.

Set the DHCP Mode for LAN2 to Client.

D.

Set the DHCP Mode for LAN2 to Server.

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Questions 28

For a Hot Desking user, which of the following Telephony-Supervisor Settings should be configured?

Options:

A.

User Rights

B.

Services

C.

Mobility

D.

Extension

E.

Hunt Groups

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Questions 29

Which tool can be used after the ignition process is completed to configure initial settings for System, VoIP, Voicemail, Users, and more in a step-by-step manner?

Options:

A.

Management Wizard

B.

Configuration Wizard

C.

Management Tool

D.

Configuration Tools

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Questions 30

If ISDN/PRI calls are getting dropped, which tool would be used to troubleshoot the issue?

Options:

A.

Debug Manager on DTE port

B.

Debug View with default filters

C.

System Monitor with ISDN L3 filter options enabled

D.

SSA Snapshot

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Questions 31

In an IP500 V2 system that has a combo card, what are the two types of Trunk cards that can be present in the control unit along with the combo card?

Options:

A.

T1 and E1

B.

E&M and BRI

C.

PRI and SIP

D.

SIP and H.323

E.

Analog and Digital

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Questions 32

Which three statements are requirements for installing IP Office Server Edition on an Avaya-supplied server? (Select three.)

Options:

A.

The browser must have Java enabled.

B.

The password must be edited and customer network settings configured.

C.

The Ignition process must be set to Server mode.

D.

It must be installed from the USB that comes with the server or the install image on the DVD.

E.

The Initial Configuration Utility must be used to set up detailed Midmarket Server operation.

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Questions 33

A customer wants to ensure that a warning message is heard by the participants of the call when call recording is enabled.

To enable this warning message, which setting needs to be set?

Options:

A.

Edit the applicable user on either the Manager Application or the Web Manager, and enable 'Play advice on Call Recording' on the Voice Recording tab.

B.

From the Web Manager, go to Applications > Media Manager and enable 'Play advice on Call Recording'.

C.

In the Manager application, go to the system settings and enable "Play advice on Call Recording' on the Voicemail tab.

D.

From the Voicemail Pro Client go to Administration > Preferences > General and enable Play advice on Call Recording' on the General tab

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Questions 34

Providers are components of one-X® Portal, each of which performs a specific role. What is the purpose of the Telephony CSTA (Computer-Supported Telecommunications Applications) provider in one-X® Portal?

Options:

A.

It provides directory information from the IP Office systems to one-X® Portal.

B.

It handles the browser connections between users and the one-X® Portal server.

C.

It handles telephony communications to and from the IP Office systems assigned to it.

D.

It provides access to the voicemail server for features such as message playback via the browser.

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Questions 35

Which application allows users to access their own recordings within Media Manager?

Options:

A.

Web Self Management

B.

Web Self Recordings

C.

Web Self Media Manager

D.

Web Self Administration

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Questions 36

If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?

Options:

A.

10

B.

8

C.

12

D.

14

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Questions 37

Which configuration area must be configured for the Hot Desking user?

Options:

A.

Services

B.

Extension

C.

User Rights

D.

Telephony-Supervisor Settings

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Questions 38

Which of the following applications would allow a system administrator to view historical events and alarms on a trunk in the IP Office?

Options:

A.

System Status Application

B.

Historical Reporting Application

C.

Advanced Summary Reporter

D.

Call Detail Reporter

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Questions 39

What is the mechanism used to send alarm notifications to an IP Office support engineer?

Options:

A.

Simple Network Management Protocol (SNMP)

B.

Simple Mail Transfer Protocol (SMTP)

C.

Trivial File Transfer Protocol (TFTP)

D.

Session Status Application (SSA)

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Questions 40

You have changed the default port numbers for UDP, TCP, and TLS in the IP Office to support a SIP Remote worker. Which two other items need to be reconfigured to ensure secure connectivity? (Choose two.)

Options:

A.

SIP trunk settings

B.

Session border controller settings

C.

User access levels

D.

Network architecture design

E.

Client device drivers

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Questions 41

Which two requirements are necessary for a Small Community Network (SCN) with Distributed Voicemail? (Select two.)

Options:

A.

Installation of IIS on all Voicemail Pro servers

B.

Support for Port 80

C.

Local Host file

D.

Preferred Edition Licenses on all IP Office systems

E.

SMTP communication unblocked between Voicemail servers

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Questions 42

There is a recommended order to powering up the Avaya IP Office™ 500V2.

Why is the first step to power up the expansion modules before powering up the control unit?

Options:

A.

It is easier to start with the expansion unit at the top and then work your way down.

B.

All expansion units need to be powered for the control unit to discover them.

C.

The configuration files from the expansion units SD cards need to be loaded before the control unit is started.

D.

The expansion units take longer to power up.

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Questions 43

Which three licenses are replaced by Server Edition? (Choose three.)

Options:

A.

Avaya IP Office Voice Networking

B.

Avaya IP Office Receptionist

C.

Avaya IP Office Advanced Edition

D.

Avaya IP Office Power User

E.

Avaya IP Office Mobile Worker

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Questions 44

After the ignition process, what tool can be utilized to configure the IP500 V2 and Server Edition systems, in a step-by-step manner, for configuring Users, Groups, and Lines?

Options:

A.

Avaya Management Tool

B.

Configuration Manager

C.

Management Wizard

D.

Configuration Wizard

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Questions 45

Which Avaya IP Office™ application will allow a system administrator to see historical events and alarms on a trunk in the Avaya IP Office™?

Options:

A.

System Status Application

B.

System Monitor

C.

Manager Application

D.

Voicemail Pro Client

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Questions 46

To grant a user access to the SSA tool for advanced system monitoring and troubleshooting, which specific security rights group must the user be a member of?

Options:

A.

System Status group

B.

Installation group

C.

Admin System group

D.

Maint Admin group

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Questions 47

If the in-use trunk is out of service, a customer needs to ensure that outgoing calls can use a secondary route.

How would this be achieved?

Options:

A.

by setting an Out of Service trunk on the primary trunk

B.

by enabling the In Service option and add the primary ARS in the In Service Route on the secondary ARS

C.

by setting the Time Profile with a business hours profile, and adding a secondary ARS in the Out of Hours Route on the primary ARS

D.

by enabling the In Service option and add a secondary ARS in the Out of Service Route on the primary ARS

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Questions 48

Once the Avaya IP Office™ Server Edition is installed, which application can be used to install the required licenses for the system?

Options:

A.

System Status Application

B.

Manager Application

C.

Monitor Application

D.

one-X® Portal

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Questions 49

When you connect to the Avaya IP Office™ using System Monitor, the time, date, and IP address of the system you are connected to is displayed.

Which additional key piece of information is displayed?

Options:

A.

the date of the last system upgrade

B.

the last time any changes were made to the system

C.

the time the system has been up since the last reboot

D.

the name of the last user to connect to the system using System Monitor

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Questions 50

Which three statements about Avaya IP Office™ Server Edition (non-Select) are true? (Choose three.)

Options:

A.

It can be upgraded to the Select version.

B.

It is a software-based solution.

C.

It requires a primary and secondary server.

D.

It can be expanded to support 2.000 users in non-Select.

E.

It must have an Avava IP Office™ 500V2 Gateway to support SIP trunks.

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Questions 51

The supervisor of the support hunt group needs to review the call recordings made for this group, but currently only has access to recorded calls for the supervisor’s own account.

To allow reviewing of the support hunt group recordings, what needs to be done?

Options:

A.

Using the Manager application, edit the User by enabling “Replay All Recordings” and adding the support group to the “Replay Recordings For” list on the User Portal tab.

B.

Using the Manager application, edit the User by enabling “Replay All Recordings” and add the support group to the “Replay Recordings For” list on the Voice Recording tab.

C.

Using the Manager application, edit the Support group by adding the user to the “Replay Recordings” list on the Members tab.

D.

Using the Manager application, edit the support group by enabling “Replay All Recordings” and adding the user to the “Replay Recordings For” list on the Voice Recording tab.

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Questions 52

Using the Upgrade selection from Manager, File-Advanced-Upgrade, assuming all passwords have been set, and all security settings are left at the default values, which account is required when upgrading Avaya IP Office™ 500V2?

Options:

A.

Manager

B.

Security

C.

Administrator

D.

System

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Questions 53

Which two statements correctly describe the mandatory requirements to set up a Small Community Network (SCN) consisting of four IP500v2 control units, which must adhere to specific guidelines for seamless integration? (Choose two.)

Options:

A.

The extension, user, and group numbering on each system must be unique to avoid conflicts.

B.

The user and group names on each system must be unique for easy identification.

C.

Combo Cards are required in all systems to ensure compatibility.

D.

The underlying network must be configured as a flat layer 2 subnet for optimal performance.

E.

The total number of users within the Small Community Network must not exceed 500 for efficient management.

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Questions 54

A customer has enabled UMS on their VoiceMail Pro server and wants to retrieve voicemail messages using Microsoft Outlook, but they are not using Microsoft Exchange as the message store. Which complex protocol must be configured in Microsoft Outlook to access their messages?

Options:

A.

POP3

B.

MAP

C.

HTTP

D.

MAPI

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Questions 55

Which mode should be selected in Manager to create and modify all aspects of an IP Office system?

Options:

A.

Basic Edition

B.

Simplified View

C.

Installation Mode

D.

Configuration Mode

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Questions 56

You are trying to assign a user as a Power User in the User Form of Manager, but the option is not available in the profile drop-down menu. What is the most likely reason for this?

Options:

A.

The feature has not been enabled in the IP Office system's licensing.

B.

The user does not have the necessary User Right assigned to them.

C.

The IP Office system is running an incompatible software version.

D.

The user's extension has not been configured correctly.

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Questions 57

Which Avaya IP Office™ 500V2 base module supports both Analogue and Digital telephony?

Options:

A.

Base Carrier Module

B.

Combination Module

C.

TCM8 Module

D.

VCM Module

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Exam Code: 78201X
Exam Name: Avaya IP Office Platform Support Certified Exam
Last Update: Feb 3, 2025
Questions: 190

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