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  5. SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

C_C4H510_04 SAP Certified Application Associate - SAP Service Cloud 2011 Questions and Answers

Questions 4

Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.

Options:

A.

Registered product

B.

Product

C.

Warranty

D.

Text

E.

Maintenance plan

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Questions 5

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Options:

A.

Countries, business processes, integrations

B.

Countries, data workbench, form templates

C.

Countries, workflow rules, integrations

D.

Countries, business processes, business users

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Questions 6

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Options:

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

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Questions 7

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

Options:

A.

HTML mashups

B.

URL mashups

C.

ASAP mashups

D.

Internal mashups

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Questions 8

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

Options:

A.

On specific report creation

B.

On every save of the report

C.

Periodic scheduling

D.

Ad-hoc broadcasting

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Questions 9

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

Options:

A.

Delete

B.

Update

C.

Upsert

D.

Insert

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Questions 10

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Options:

A.

Maintenance plan

B.

Visit

C.

Contract

D.

Ticket

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Questions 11

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

Options:

A.

Create knowledge base articles in SAP Service Cloud.

B.

Integrate with MindTouch.

C.

Configure the relevant question in scoping.

D.

Choose the correct SAP Jam group in the knowledge base configuration settings.

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Questions 12

What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

Options:

A.

Recall

B.

Counter based

C.

Absolute

D.

Cyclical

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Questions 13

Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

Options:

A.

Territories

B.

Social media profiles

C.

Accounts

D.

Products

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Questions 14

You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

Options:

A.

Price scale

B.

Cross-selling list

C.

Price list

D.

Pricing procedure

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Questions 15

Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Options:

A.

Set the access rights to display.

B.

Set the write access to restricted.

C.

Set the access rights to edit.

D.

Set the read access to restricted.

E.

Set the read and write access to restricted.

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Questions 16

What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

A.

HTML mashups

B.

URL mashups

C.

Internal mashups

D.

ASAP mashups

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Questions 17

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Options:

A.

Employees

B.

Territories

C.

Incidents

D.

Service agents

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Exam Code: C_C4H510_04
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Last Update: Dec 19, 2024
Questions: 114

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