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  5. SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111 Questions and Answers

Questions 4

When should you use the templates provided in the Data Workbench?

Options:

A.

When the Mass Change Account Data tool is used

B.

When customer data needs to be loaded quickly

C.

When there is unstructured legacy data

D.

When data volume is low

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Questions 5

Which option do you have to mark a field as mandatory?

Options:

A.

Page layout configuration

B.

Disable personalization settings

C.

Maintenance of access restrictions in the business role

D.

Use Key user tool adaptation

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Questions 6

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

Options:

A.

HTML mashups

B.

URL mashups

C.

ASAP mashups

D.

Internal mashups

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Questions 7

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

Options:

A.

Installed bases

B.

Service contracts

C.

Contacts

D.

Registered products

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Questions 8

What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

Options:

A.

Add an account team member.

B.

Use e-malis as a response to a ticket.

C.

Add a reference to an account.

D.

Add a reference to a service contract.

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Questions 9

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

Options:

A.

Full Access

B.

Unrestricted

C.

Restricted

D.

No Access

E.

Define Specific Restriction

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Questions 10

Which feature allows the scheduling of automatic ticket creation?

Options:

A.

Realignment run

B.

Service plans

C.

Registered products

D.

Maintenance plans

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Questions 11

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Options:

A.

Document types

B.

Maintenance plan

C.

Service category

D.

Priority

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Questions 12

The system needs to be set up to route all messages from Twitter that get created as service tickets to be

handled by a specific team.

Which feature of SAP Service Cloud can help with this?

Options:

A.

SLA

B.

Work distribution

C.

Knowledge base integration

D.

Social channel setup

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Questions 13

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

Options:

A.

You can add custom fields in data sources and reports.

B.

With the Dashboard Designer, KPIs can be joined to a new data source.

C.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

D.

You can create new custom reports based on join data sources.

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Questions 14

Which of the following options are possible for permissions?

Options:

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

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Questions 15

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

Options:

A.

Mandatory

B.

Read-only

C.

Query

D.

New field

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Questions 16

Which business function in the account master will block the release of quotes to SAP S/4HANA?

Options:

A.

Sales support block

B.

Prospect

C.

Delivery block

D.

Credit limit check

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Questions 17

You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

Options:

A.

SAP Service Cloud

B.

SAP Analytics Cloud

C.

SAP ERP

D.

SAP SuccessFactors

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Exam Code: C_C4H510_21
Exam Name: SAP Certified Application Associate – SAP Service Cloud 2111
Last Update: Dec 20, 2024
Questions: 117

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