C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

You can use Dashboard Designer to join KPIs to a new data source.

You can create new custom reports based on joined data sources.

You can assign reports to business roles.

You can use a mashup to access SAP BusinessObjects BI offline.

You can add custom fields in data sources and reports.

SAP Application Interface Framework

SAP Business Accelerator Hub

SAP Integration Suite

Ticket routing rules

Realignment runs

Maintenance plan

Activity planner

The determination rules have been configured, but not activated.

SLAS are not configured in fine-tuning.

A workflow rule was not scheduled to trigger the determination.

SLAs are not activated in project scoping.

Employee

Business user

Business role

Job definition

Restricted access rights override any unrestricted access you have defined.

Unrestricted access rights override any restrictions you have defined.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

You can decide if the access rights should override any defined restrictions for each view.

Maintenance plan

Ticket

Warranty

Contract

Custom reports

Data sources

Interactive dashboards

Web service message monitoring

Standard reports

Determination of involved parties

SLA Determination

Party roles

Delegation rules

Maintain the ticket hierarchy.

Run an action for grouping tickets.

Use the Subticket tab to add a ticket.

Define a multi-step approval process.

Create an activity plan for an object ticket.

Delivery blocking

Prospect blocking

Sales support blocking

Credit limit check

Create a Web service with SAP Knowledge Central by NICE.

Create knowledge base articles in SAP Service Cloud.

Configure the relevantquestionin scoping.

Create a validation rule.

The activity list is automatically generated by the system based on your scoping decisions.

Fine-tuning is the process of generating the activity list byAnswer:ing que-stions about which business processes will be implemented.

Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Service category

Employee

Account

Organization

Territory

Product

Customer

Installation point

Warranty

You can create knowledge articles.

You can manually select the SLA.

You can select multiple registered products in a single ticket.

You can manually assign a maintenance plan.

Establish regular housekeeping tasks and procedures.

Define roles and responsibilities as part of a process transformation office.

Establish release management.

Integrate clean core practices in the end-to-end value process chain.

Establish an organizational structure, technical foundation, and transformation methodology for clean core.

The SAP S/4HANA Cloud Extensibility Model

The ABAP Cloud Development Model

ABAP RESTful Application Programming Model

Download the template.

Map the data fields to the data fields offered in the template.

Schedule an MDRO job.

Delete the header with the field names in the template.

Create a joined data source

Create an interactive dashboard

Create a report based on the Tickets data source

Create a Cloud data source

Business role

Territories

Measurement and reading

Employee