C_FSM_2211 SAP Certified Application Associate - SAP Field Service Management Questions and Answers

SSL-Encrypted cloud communication

Hardware redundancy control

Outage Protection

Sophisticated Cloud Service Firewall

Series

Picker

Attachments

Drop-down list

Strikethrough

Bold

Italicize

Underline

Is used to book material in advance for a technician

Enabling stock integration with ERP for standalone scenarios

Organization of parts for a particular activity and reservation of stock

Reserve parts for service call reporting

Use a workflow.

Use a checklist.

Use a filter.

Use a business rule.

Maintain the translation of the Smartform in the company settings.

Select the translation language within the designer.

Export it to XML, translate, and upload.

Download it to Microsoft Word, translate, and then upload.

It is used to hide specific elements.

It is used to change Smartform mode from development to active.

It is used to hide specific chapters.

It is used to hide a Smartform from the mobile device.

Crowd workers can reschedule assignments within a set time frame

Intelligent scheduling to determine the best qualified technician

Configurable onboarding platform to invite partners

Crowd workers can accept or reject assignments within a set time frame

Automatic determination of activity effort and materials consumed

Customer feedback management

Mobile service execution

Workforce management

Ticket and case creation

Workforce management

Parts Logistics

Customer Feedback Management

Mobile Field service execution

Standard Checkout

Save Efforts

Complete Smartform

Group Checkout

Perform the activity checkout.

Set the service call to Finished.

Set the service call to Technically Completed.

Release the assignment.

Create data records.

Merge data records.

Delete data records.

Overwrite data records.

Read data records.

You must have Moment-Sets defined for equipment.

You must have a portal user account.

You must have business rules configured.

You must have equipment records against your account.

You must have auto-release of assignments.

Text

XML

HTML

JSON

Create a follow-up activity from within the service call.

Create a follow-up activity from the Expenses page.

Create a follow-up activity from the Efforts page.

Create a follow-up activity from the Smartform page.

End Customer

Field Coordinator

Service Engineer

BackOffice Administrator

Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

To filter the list of Smartforms

To add a label to be used as reference by the field engineer

To act as a reference for generating a Smartform report

To identify the elements in the Smartform

Field Service Performance Dashboard

Field Service Checkout Report

Field Service Smartforms and Feedback

Field Service Capacity Overview

Update

Create

Delete

Read

Delete Report

Create Requirement

Build Query

Delete Object

Create Object

Description, Category, Revision, Tag

Name, Description, Category, Labels

Name, Description, Revision, Type

Description, Revision, Type, Tag

Copy template

Preview report

Import translations

Design new icons

Create custom elements

Assign users to permissions.

Assign user groups to users.

Assign permissions to user groups.

Assign user groups to permissions.

Decline

Review

Duplicate

Request change

Define service workflows.

Edit Smartform templates.

Maintain session configuration.

Perform system monitoring.

On-premise-based using the SAP CRM middleware

Cloud-based using SAP Cloud Platform Integration

On-premise-based using SAP Process Integration

Cloud-based using the FSM Cloud Connector

Check the availability of the technician.

Drop the activity onto the technician.

Click and release the assignment.

Identify a suitable technician by skills.

Use Pre-assembled Reports

Import Report Templates

Use Pre-assembled queries

Import Queries

Read

Create

Update

Delete

Service Call

Service Contract

Equipment

Activity

Business Partner

Setup Business rule

Create Moment set

Create Item and assign it

Create Moment

Create and assign QR code

You can approve consumed reserved materials in the Time and Material journal.

The system will update the inventory count of reserved materials in a standalone scenario.

You can plan and reserve materials in both the Web and mobile applications.

A planner can create service calls with reserved materials from an integrated ERP system.