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C_OCM_2503 SAP Certified Associate - Organizational Change Management Questions and Answers

Questions 4

What should a change manager keep in mind when identifying stakeholder groups?

Options:

A.

A business unit should be broken down into about five stakeholder groups

B.

The number of impacted employees should be documented

C.

Management teams are not listed as separate stakeholder groups

D.

The stakeholder identification is a one-time activity

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Questions 5

How do you define the term Organizational Change Management?

Options:

A.

It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a traditional to an agile organizational setup with intended business benefits.

B.

It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, andorganizations from a traditional to an agile organizational set-up with focus on the added value for the impacted users.

C.

It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, and organizations from a current to a future state with intended business benefits.

D.

It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a current to a future state with focus on the added value for the impacted users.

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Questions 6

Why is it recommended to prepare an interview guide for conducting change assessment interviews? Note: There are 3 correct answers to this question.

Options:

A.

It allows for efficient data collection by focusing on quantitative information

B.

It ensures that only the listed questions are asked during the interview

C.

It provides the structure for the interviews

D.

It helps to focus on the relevant key topics

E.

It serves as a cheat sheet in case the interviewer needs help

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Questions 7

What should you do as a change manager to ensure a good start to change management in an SAP cloud project? Note: There are 3 correct answers to this question.

Options:

A.

Collect as many ideas for change management as possible.

B.

Conduct a thorough as-is analysis.

C.

Develop a detailed plan for change management.

D.

Manage expectations towards change management.

E.

Identify and assign resources and define responsibilities.

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Questions 8

What is the key benefit of capturing lessons learned towards the end of a cloud implementation?

Options:

A.

It facilitates the hand-over process of important project activities to the IT organization of the company.

B.

It helps to identify ad-hoc activities to foster high and sustainable user adoption after the go-live.

C.

It supports the project leadership team to identify the project team members who deserve special appreciation for their good work.

D.

It contributes to the organization’s capabilities to successfully handle future business transformations.

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Questions 9

Why is the implementation of an SAP cloud solution a holistic business transformation?

Options:

A.

It impacts the collaboration with suppliers and customers.

B.

It impacts both employees and managers.

C.

It leads to changes in the technology, process, organization, and people dimensions.

D.

It leads to significant changes of the existing IT landscape.

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Questions 10

What are typical change management practices to foster innovation adoption during the run phase of a cloud solution? Note: There are 3 correct answers to this question.

Options:

A.

Assess the change impacts of new releases for the impacted user groups

B.

Motivate the change agents to support the impacted user groups

C.

Adapt the workplace environment of the impacted user groups

D.

Provide learning and enablement offerings for the impacted user groups

E.

Communicate the changes related to new releases to the impacted user groups

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Questions 11

What are typical sources of information for identifying stakeholder groups? Note: There are 3 correct answers to this question.

Options:

A.

Employee representative or works council

B.

The HR department

C.

The IT department

D.

Senior managers of impacted business units

E.

The project sponsor

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Questions 12

In the SAP Activate Explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard. Which change management challenge is typical for this phase?

Options:

A.

Some project team members have never heard of organizational change management.

B.

Some business users do not adopt the new cloud solution.

C.

Some managers show resistance towards the cloud standard.

D.

Some business departments do not feel well prepared for the go-live.

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Questions 13

Which enablement activities are usually performed during the Prepare phase of an SAP project? Note: There are 2 correct answers to this question.

Options:

A.

The learning needs analysis for the project team

B.

The enablement content development

C.

The enablement strategy

D.

The learning needs analysis for the business users

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Questions 14

What are some typical symptoms of low user adoption after the go-live of an SAP cloud solution? Note: There are 2 correct answers to this question.

Options:

A.

Users stick to old processes and apply workarounds wherever possible

B.

Users strictly follow the new organizational policies and procedures

C.

Users avoid consuming additional, value-adding functionalities

D.

Users constantly change the way they interact with the system in their daily work

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Questions 15

What are the special characteristics of SAP's organizational change management framework? Note: There are 3 correct answers to this question.

Options:

A.

It supports an agile way of working

B.

It is aligned with the SAP Activate implementation methodology

C.

It is only suitable for large-scale, complex cloud deployments

D.

It contains activities that help to enhance system performance

E.

It is targeted at fostering fast and sustainable user adoption

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Questions 16

What advice promotes the successful implementation of change enablement activities? Note: There are 3 correct answers to this question.

Options:

A.

Assign an enablement lead that reports into the steering committee to foster high management attention on enablement activities

B.

Establish an enablement team with clear roles, responsibilities, skills and time to carry out enablement well

C.

Provide a comprehensive enablement strategy guiding the impacted business areas through all enablement activities

D.

Integrate key enablement activities into the overall project plan to increase attention and to avoid critical activities being overlooked

E.

Ensure that the enablement team actively participates in the fit-to-standard workshops to derive learning needs for impacted user groups

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Questions 17

What are possible options for setting up organizational change management in the project organization? Note: There are 3 correct answers to this question.

Options:

A.

As a separate project

B.

As a cross-topic

C.

As part of the functional sub-projects

D.

As a subproject

E.

As a staff unit

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Questions 18

How would you describe the different dimensions of SAP’s organizational change management framework? Note: There are 3 correct answers to this question.

Options:

A.

Change strategy covers activities to set up change management properly.

B.

Change realization includes activities to realize the business benefits associated with the cloud implementation.

C.

Change effectiveness contains activities that can be applied to evaluate the impact of change management interventions.

D.

Change leadership involves activities to enable all management levels to handle the cloud implementation and deal with resistance.

E.

Change communication encompasses activities to provide relevant project information to the different stakeholder groups at the right time.

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Questions 19

At the beginning of a large-scale cloud implementation project, the project lead asks the change manager to develop a detailed change plan for all upcoming implementation waves. How should the change manager react? Note: There are 2 correct answers to this question.

Options:

A.

Refer to the advantages of an agile approach for continuously updating and refining the change plan

B.

Point out that the change plan will only be provided at a very generic level and all refinements will be documented in an open activity list

C.

Ask the project lead to provide a detailed project plan for all implementation waves as a basis for elaborating the change plan

D.

Explain that early granular planning is often a waste of time and resources, as many factors can still have an impact on the change plan

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Questions 20

What is the difference between the high-level and the detailed change impact analysis?

Options:

A.

The high-level change impact analysis is facilitated by the change manager, whereas the detailed change impact analysis is facilitated by the project lead.

B.

The high-level change impact analysis is conducted on a business unit level, whereas the detailed change impact analysis is conducted on a business process level.

C.

The high-level change impact analysis focuses on the as-is processes, whereas the detailed change impact analysis focuses on the to-be processes.

D.

The high-level change impact analysis is scheduled in the SAP Activate Realize phase, whereas the detailed change impact analysis is scheduled in the SAP Activate Explore phase.

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Questions 21

The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the “supporters” category. Which strategies should you use? Note: There are 2 correct answers to this question.

Options:

A.

Ask them to exert pressure on the skeptics in their area of responsibility

B.

Involve them in project activities to facilitate design decisions

C.

Assign them project roles to increase their influence on the success of the project

D.

Use their positive attitude to influence others in their area of responsibility

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Questions 22

What are the core elements of SAP's integrated enablement approach? Note: There are 2 correct answers to this question.

Options:

A.

Enablement execution, covering enablement project management, content development, and delivery

B.

Enablement advisory, covering the enablement best practices, coaching, and evaluation

C.

Enablement infrastructure, covering the enablement administration, systems, and support

D.

Enablement planning, covering the enablement strategy, and the learning needs analysis for theproject team and users

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Questions 23

What are typical strategies for aligning leadership in an SAP cloud project? Note: There are 3 correct answers to this question.

Options:

A.

Reduce the bonus pay-out for resistant business leaders to foster a more positive attitude and change supportive behavior

B.

Offer opportunities for leaders to openly address issues and concerns, for example Q&A sessions with the project managers

C.

Involve business leaders actively in key communication activities, such as roadshows, townhalls, or testimonials to enhance their visibility

D.

Align the business goals and incentives with the project objectives for business leaders to avoid goal conflicts

E.

Involve business leaders in workshops to identify change impacts and to derive activities to allow a smooth transition

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Questions 24

What is the added value of a high-level change impact analysis? Note: There are 3 correct answers to this question.

Options:

A.

It reveals key project risks that can be integrated into the project's risk management at an early stage.

B.

It provides an initial systematic overview of the amount and the nature of the upcoming changes.

C.

It enables the project manager to identify opponents in highly impacted units and adjust the stakeholder analysis accordingly.

D.

It allows the change manager to derive appropriate activities, focusing the resources on key action areas.

E.

It delivers input for communication activities, making the implications of the project more tangible.

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Exam Code: C_OCM_2503
Exam Name: SAP Certified Associate - Organizational Change Management
Last Update: Apr 2, 2025
Questions: 80

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