C_S4CSV_2308 SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Questions and Answers

Adding sales service items

Simulating a product proposal

Adding mileage consumption predictions

Simulating a credit check

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

When an expense amount is entered during the confirmation step

When the billing document for the service order is created

As soon as the service order items are all released

When time is posted onto a service order using a time sheet

Purchase order item

Service contract item

Subscription item

Service quotation item

Sales item

Extensibility using the Legacy System Migration Workbench (LSMW)

Mapping source values to SAP S/4HANA target values

Guidance and simulation of the migration process

Combining the staging and file approaches into one migration project

Customer-specific price agreements are copied from the service contract to the service order, when creating a service order referencing the service contract.

Service orders need to be created via an application programming interface (API) in which the service contract is referenced.

The service contract contains a detailed description of all services provided, but customer-specific price agreements need to be maintained in every service order.

For service orders, automatic service contract determination is available whenever a user creates a new service order for the customer for which the contract was created.

You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.

You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.

You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.

You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order.

When they use SAP cloud applications

When they extract legacy data in preparation for migration

When they engage other businesses in the European Union

When they request implementation of a cloud solution

A new item category called Credit Memo Request Item becomes available for service contract items.

A credit memo request can be created using the Manage Credit Memo Requests app or the Create Sales Orders (VA01) app.

An approval flow for the approval of service contract items for the creation of credit memo requests can be created.

Once created, a credit memo request is visible in the Transaction History of the service order to which it applies.

Completion date is updated automatically in the maintenance plan either upon completion of a service order for a recurring service or manually by the user.

The system can automatically generate a service contract for a service item for which a maintenance plan has been created.

When using maintenance plans for recurring services, service entry sheets can be automatically created, skipping service order creation.

Updating counter readings is an optional step during confirmation of a service order for a recurring service.

Maintenance plans can be set up to automatically release a service order when it's created.

An accounting document (universal journal entry)

A billing document request (BDR)

A billing plan

A billing document

System consistency checks

The selected deployment target

Added partner content

The selected scope

You need to define the possible follow-up steps after service quotation confirmation.

You need to define the dependencies between statuses a service quotation can have.

You need to define in which form a service quotation needs to be sent to a customer.

You need to define the prerequisites for service quotation confirmation by the customer.

A service notification

A billing document request (BDR)

A service order

A service confirmation

Set-up a special document type for the solution order.

Define a new business partner category for a subscription user.

Maintain a Communication User, System and Arrangement.

Define an item category to identify a subscription in a service order.

In the solution order itself, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

In the business partner master record of the customer you are selling to, you set a flag called Combined Invoice which will lead to one billing document per solution order being created when processing the billing due list for the customer.

The solution order ID is automatically used as a split criterion by the SAP S/HANA Cloud system when creating billing documents. This means that no additional set-up is needed to be able to combine all items on one billing document for your customer.

Using the extensibility framework, a custom field is created at billing document header level and it is filled with the solution order ID. The solution order ID is then used as a split criterion by the SAP S/HANA Cloud system when creating billing documents.

RFC calls

File templates

Core Data Services

Staging database

The total quotation amount is calculated based on the time and material information entered in the quotation.

The total capacity requirements are calculated based on the time and material information entered in the quotation.

The total available to promise (ATP) quantity is calculated based on the quantities entered for all quotation items.

The total quotation amount is calculated based on the fixed price that is entered in the quotation.

To enable an SAP customer to only use one document type for all service-related processes, replacing service contracts, service orders and so on.

To enable an SAP customer to provide a specific and detailed pre-defined solution to a problem for one of their customers.

To enable an SAP customer to only use one document type for all sales and service processes, replacing sales orders, service contracts, service orders and so on.

To enable an SAP customer to address their market for selling, delivering and managing combinations of (project) services, subscriptions and products using one overall document for one of their customers.

Sales Organization

Division

Purchasing Organization

Plant

A billing document for a service credit memo

A billing document for a service notification

A billing document for a service contract

A billing document for a service confirmation

A billing document for a service order