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CBAP Certified Business Analysis Professional Questions and Answers

Questions 4

You are completing the prepare for elicitation process for an identified problem in your organization. The prepare for elicitation process requires three inputs for this process.

Which one of the following is not an input that will help you prepare for the elicitation activities?

Options:

A.

Stakeholder list

B.

Stakeholder concerns

C.

Business need

D.

Solution scope

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Questions 5

You are the business analyst for your organization. You are currently writing the business goals and objectives as part of the elements for the define business process.

Which one of the following statements best describes the business goals and objectives element?

Options:

A.

They describe the processes the solution will need to improve for the project to be successful.

B.

They describe all of the positive benefits in ratio to the risk and costs of the project.

C.

They describe all of the required work the project will need to complete in order to reach its objectives.

D.

They describe the ends that the organization is seeking to achieve.

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Questions 6

An organization implements a solution to increase the efficiency of its internal processes. The business analyst (BA) felt that the success of the solution is tied to the organizational structure and confirmed that the solution conforms to the organizational hierarchy. After the solution rolled out, the solution was not widely adopted among stakeholders and some features were not being utilized.

Which aspect of the organizational structure did the BA fail to consider?

Options:

A.

Reporting needs

B.

Manager ratios

C.

Informal relationships

D.

Structural complexity

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Questions 7

Several risks were identified for an upcoming change initiative. One risk is related to a slippage concern because of loose gravel at the local site of the change initiative. The business analyst (BA) has recommended that all on-site stakeholders must wear durable, slip-resistant boots while the change initiative is being executed.

This is an example of which type of risk treatment?

Options:

A.

Transfer

B.

Mitigate

C.

Accept

D.

Avoid

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Questions 8

You are the business analyst for your organization and are working with Sally, a project manager, for your organization. You and Sally are determining the cost of the labor, materials, equipment, and facilities in order to achieve the different solutions that have been proposed for an identified problem.

What is this process called?

Options:

A.

Cost budgeting

B.

Expert judgment

C.

Rough order of magnitude cost estimating

D.

Scoping the project costs

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Questions 9

Gina has been asked to provide decision analysis for her solution scope.

Which one of the following best describes the decision analysis technique?

Options:

A.

Assessed to support benefit management, measurement, and reporting.

B.

Used to assess potential risks that may impact the solution and the cost and benefits associated with it.

C.

Forecasts the size of the investment required to deploy and operate the proposed solution.

D.

Cost-benefit analysis compares the cost of implementing a solution against the benefits gained. Financial analysis includes the use of financial models that estimate the market value of an organizational asset.

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Questions 10

You are the business analyst for your organization and preparing to complete the requirements elicitation activities. Your manager wants to know when the requirements elicitation process will be completed.

Which of the following responses best describes the nature of the requirements elicitation process?

Options:

A.

The schedule of the project determines the duration of the requirements elicitation process.

B.

The duration of the requirements elicitation activities is determined by the willingness of the project stakeholders to contribute to the requirements information.

C.

The size of the project determines the duration of the requirements elicitation process.

D.

Eliciting requirements is not a compartmentalized activity.

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Questions 11

Which of the following is a quality control chart to track trends in project execution?

Options:

A.

Control chart

B.

RACI chart

C.

PERT chart

D.

Pareto chart

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Questions 12

You are the business analyst for your organization and are training Tracy on business analysis duties. You are explaining to Tracy how it's important for a business analyst to generate new ideas to approaching problems, solving problems, and to generate alternative solutions. You stress that it's important for the business analyst to generate new ideas and innovative concepts.

What type of analytical thinking are you describing for Tracy?

Options:

A.

Lateral thinking

B.

Brainstorming

C.

Creative thinking

D.

Decision making

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Questions 13

Mark is the business analyst for his organization. He is working with the solution development team and he believes that the team does not want to implement a certain portion of the requirements. The team is expressing the difficulty of the requirements and how it will be extremely challenging to complete. When Mark asks about a similar project that the team completed, they insist that this is a different type of requirements though Mark believes that it is not.

What is the solution development team appearing to do to the requirements?

Options:

A.

Change the prioritization of the requirements based on the past project.

B.

Change the prioritization of the requirements based on overstated complexity of the project work.

C.

Get the requirements removed from the project scope.

D.

Have the business analyst report the difficulty of the project work to the project customer.

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Questions 14

What is the purpose of the business case?

Options:

A.

The business case helps the organization determine if they can justify the investment for the solution.

B.

The business case helps the organization determine the duration and cost of the solution.

C.

The business case helps the organization determine the cost of the solution.

D.

The business case helps the organization determine if the solution is feasible.

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Questions 15

Herb is the business analyst for the HYY Organization. As Herb is completing the organize requirements process, he recognizes that requirements typically need to answer one QUESTION NO: for identification.

What is the one interrogative that requirements should answer?

Options:

A.

What

B.

When

C.

Why

D.

How

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Questions 16

Robert is the business analyst for his organization and he's working with several stakeholders to identify the business need for an opportunity. Robert needs to identify the stakeholder that will be responsible for authorizing the actions needed in order to meet the identified business need.

Which stakeholder does Robert need to identify?

Options:

A.

Sponsor

B.

Customer

C.

Implementation Subject Matter Expert

D.

Regulator

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Questions 17

Which of the following techniques involves determining and documenting the variance between business requirements and current capabilities?

Options:

A.

Risk analysis

B.

Schedule analysis

C.

GAP analysis

D.

Cost benefit analysis

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Questions 18

A business analyst is helping management determine which solution they should choose. As it happens that the organization can only choose one of the two solutions due to time and resource restrictions. Solution A

worths $456,000 to the organization while solution B worths $565,000 to the organization. While solution A costs less, it is less risky and takes less time to complete so management elects to seize Solution A.

What is the opportunity cost?

Options:

A.

$565,000

B.

There is not enough information to know how much the solution will cost the organization.

C.

$109,000

D.

$456,000

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Questions 19

A popular department store chain wants to make computer upgrades as well as conduct a major remodeling effort to increase revenue to all their 100 stores over the next 2 years. The remodeling will occur in two phases. The two phases are required at each store and can be completed in any order, but each phase must be fully completed before the next phase can begin. Phase 1 will take approximately 32 weeks and will not require a store to be temporarily closed. Phase 2 will take approximately 20 weeks and will require a store to be temporarily closed.

In order to keep inventory level and total revenue for the department store chain at an operational level, 75% of the stores must remain open to the public at all times. Against the board of director's advice, the Chief

Executive Officer (CEO) made a decision to start and complete the top 25 revenue-producing stores in the first year to get those stores remodeled and fully operational.

A business analyst (BA) has been brought in to help with planning the project and gathering requirements. What tool will help the BA understand the changes needed to keep the majority of the stores open?

Options:

A.

Capability Model

B.

Business capability analysis

C.

Transition State Diagram

D.

Stakeholder Matrix

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Questions 20

A national branch of a global company is struggling to improve business processes of its Public and Government Affairs (PGA) department. To work with external stakeholders effectively, PGA employees need to collect, manage, and exchange a vast amount of information. Complex cases involve collaboration of many employees from different departments. The ability to share information and to coordinate corresponding activities is crucial for the company's growth plans. Their current tools and practices do not serve the purpose well. The existing system, which was deployed a couple of years ago, has only a few active users. The majority of PGA employees avoid using it because the system is hard to use and lacks needed functionality. Consequently, available information is mostly unstructured and stored either locally or on a shared network drive. Some of the information exists only in a paper form.

The branch's PGA head, who sponsors the project, wants to implement a configurable solution that two other branches successfully deployed several months ago. Both deployments were done by three solution

consultants, who will be available to assist in the project. They will be responsible for tailoring the solution to PGA needs, as well as for training the PGA staff. With their help, the sponsor plans to complete the project in approximately three months.

The solution consultants reside in another country 7 hours ahead of the rest of the project team. They will be available part-time, but are planning two one-week long trips to the PGA central office to conduct initial training and to participate in the final deployment of the system into production. The consultants, in turn, expect a business analyst (BA) to assist in collecting necessary data and defining customization requirements.

What should define the timing of business analysis work in this project?

Options:

A.

Buy-in of the proposed solution

B.

Approach used by the previous deployments

C.

Availability of solution consultants

D.

Overall project schedule

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Questions 21

Your organization completes software development for other companies as its core business. Management would like to streamline the requirements gathering processes as many of the projects your company do are similar in nature.

What approach could you as a business analyst do to help streamline the requirements gathering process for your organization?

Options:

A.

Implement a requirements re-use repository

B.

Implement project template

C.

Implement a requirements gathering form

D.

Implement scope solution models

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Questions 22

When do change requests generally increase in a project?

Options:

A.

During the project's launch.

B.

Towards the beginning of the project.

C.

During the project scope management processes.

D.

Towards the end of the project.

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Questions 23

You are the business analyst for a large project in your organization. You are working with Ben to create requirements packages to present to the stakeholders, the business analyst team, and to the project manager. Ben wants to know why you're creating requirements packages.

What's the primary goal of developing a requirements package?

Options:

A.

To convey the cost, schedule, and risk information clearly

B.

To convey information clearly and in an understandable fashion

C.

To present the requirements in packages that are easy for the project team to accomplish in their project execution

D.

To help the project manager create the work breakdown structure

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Questions 24

Martha is observing Gary complete several activities as part of her requirements elicitation process. Martha is simply observing the steps Gary takes to complete his work and she is taking notes. In this instance Martha does not ask Gary any questions.

What type of observation technique is Martha completing?

Options:

A.

Shadowing

B.

Active

C.

Passive

D.

Usage consideration

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Questions 25

Which of the following models defines the name of the data, data aliases, and description of system data?

Options:

A.

Class model

B.

Entity relationship

C.

Data dictionary

D.

CRUD matrix

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Questions 26

You are the business analyst for THY Organization and you have gathered the requirements. You have presented the requirements to the stakeholders and they have approved your requirements.

You are now working with Francie on recording the dependencies and relationships for each of the requirements.

Why would you want to record the dependencies and relationships for the requirements?

Options:

A.

To help determine the sequence in which requirements are to be addressed.

B.

To help determine which requirements carry the most risk.

C.

To help determine the total cost for the solution to be implemented.

D.

To help determine the total time for the solution to be implemented.

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Questions 27

You are the business analyst for the NHQ Organization. Management has asked that you examine the workflow and internal processes for order fulfillment. Specifically, they'd like you to complete an in-depth analysis and documentation of the business problems and opportunities that may be exist for the organization.

What business analysis knowledge area does this activity map to?

Options:

A.

Requirements elicitation

B.

Solution assessment and validation

C.

Enterprise analysis

D.

Requirements management and communication

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Questions 28

The requirements elicitation process requires that the business analyst and team prepare for the requirements elicitation activities. There are three specific inputs that the business analyst will need in preparing for the requirements elicitation.

Which of the following is NOT one of the three inputs the business analyst will use as he prepares for requirements elicitation?

Options:

A.

Solution scope

B.

Change request

C.

Business need

D.

Stakeholder list

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Questions 29

Which of the following statements best describes the purpose of the confirm elicitation results process?

Options:

A.

Validate that the stated requirements expressed by the stakeholders match the solution the organization has proposed.

B.

Validate that the stated requirements expressed by the stakeholders match the stakeholders' understanding of the problem and the stakeholders' needs.

C.

Validate that the stated requirements expressed by the stakeholders match the documented requirements of the project sponsor.

D.

Validate that the stated requirements expressed by the stakeholders match the project scope.

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Questions 30

Marcy is the business analyst for her organization. She is completing the business analysis task of defining the business needs. She has the business goals and objectives and the requirements stated documentation.

What must she confirm about the requirements stated documentation before defining the business need based on her analysis?

Options:

A.

The requirements must reflect actual business requirements, not a description of the solutions.

B.

The requirements must contain no or little risks.

C.

The requirements must reflect proposed solutions as part of alternative identification.

D.

The requirements must be compatible with the refinement of the business goals and objectives.

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Questions 31

What is the term used to describe the cost of the solution after the solution has been implemented in production by a vendor?

Options:

A.

Total ownership costing

B.

Lifecycle maintenance fees

C.

Sustainability fees

D.

Total cost of ownership

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Questions 32

You are preparing a business case for your organization to determine the justification of the costs of the solution in relation to benefits the solutions will bring the organization. You need four inputs to complete this process.

Which one of the following is not an input that will help you write the business case?

Options:

A.

Feasibility study

B.

Stakeholder concerns

C.

Assumptions and constraints

D.

Business need

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Questions 33

Gary is the business analyst for his organization. He has realized that he has overlooked a key group of stakeholders during the conduct stakeholder analysis process.

What is the danger in overlooking a key set of stakeholders?

Options:

A.

The newly identified stakeholders will now have to pay for any requirements they want to add to the requirements.

B.

The newly identified stakeholders will need to spend extra time to learn about the project and how it will affect them.

C.

The newly identified stakeholders will be excluded from decisions that affect the deliverables that have already been created in the project.

D.

The newly identified stakeholders may have requirements that require additions to the project or may nullify other requirements already in the project.

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Questions 34

What technique used during the manage business analysis performance process can help identify the underlying causes of failures or difficulties in accomplishing business analysis work?

Options:

A.

Problem tracking

B.

Pareto charts

C.

Trend analysis

D.

Root cause analysis

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Questions 35

You are the business analyst for a large project for your organization. Your project has 65 stakeholders and this will greatly increase the complexity of the communication in this project. To demonstrate how complex this project and its communication will be, you show the management the number of communication channels in this project.

How many channels exist in this project based on the number of stakeholders?

Options:

A.

2080

B.

4160

C.

4225

D.

65

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Questions 36

When is stakeholder analysis performed?

Options:

A.

As soon as the project charter is created.

B.

As soon as the project sponsor is named.

C.

As soon as a business need is identified.

D.

As soon as a business solution is identified.

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Questions 37

You are the business analyst for your organization. A customer has approached your organization and is requesting that your company create new software for them that will help them collect customer information.

In regard to enterprise analysis this business needs stems from which one of the following need generation approaches?

Options:

A.

Bottom-up

B.

External drivers

C.

Middle management

D.

Top-down

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Questions 38

You are currently working on creating the activity list for an initiative in your organization.

What characteristic must be assigned to each task in your task list?

Options:

A.

Procurement needs

B.

Roles and responsibilities

C.

Unique number

D.

Risk level

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Questions 39

A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

I.Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.

II.Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.

III.Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.

Through requirements workshops the business analyst elicits the following detailed business requirements:

1.The company's mobile application platform must support real time integration with the following third-party systems:

A ) GPS System

B ) Postal Code Validation

2.The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

3.The map display shall highlight the boundary of the search area with a dotted yellow line.

4.The extent and shape of the search area shall be determined based on one of the following user choices:

A ) Postal code – Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.

B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

5.Subscriber shall be able to select one of the options above and supply corresponding input.

6.System shall validate the user input and display appropriate error messages if invalid.

7.Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

8.System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

9.The list of service providers shall include the Name, Phone Number and Street Address.

10.If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be sorted in the ascending order of the driving distance.

11.The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered services applicable to the subscriber's plan.

Which primary subscriber business need is addressed with the enhancements?

Options:

A.

Inability of a service provider to locate other participating service providers and their fee information

B.

Inability of a plan subscriber to get directions to nearby participating service providers

C.

Inability of a plan subscriber to locate and access fee information for nearby participating service providers

D.

Inability of a service provider to be alerted of the location of new plan subscribers in their vicinity

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Questions 40

After the new report "Customer Sales by Date" was deployed last week, the sales team is now unable to generate the previously existing report "Consolidated Sales by Customer, " which is causing customer dissatisfaction.

What could the business analyst (BA) have assessed to prevent this situation?

Options:

A.

Current state and stakeholder needs

B.

Solution assessment results

C.

Strengths, weaknesses, and threats

D.

Balanced scorecard

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Questions 41

Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:

CBAP Question 41

The risk associated with Requirement ID F-P0001 is HIGH. The BA has gone back to the Crew Chief to determine why this requirement's risk is HIGH. The Crew Chief stated that it was based on an assumption.

Which of the following assumptions would make this requirement's risk high?

Options:

A.

The users will require specialized training.

B.

The web-based interface will be complex.

C.

The system will be inaccessible in remote locations.

D.

The cost of the solution outweighs its benefit.

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Questions 42

A business analyst (BA) works for an organization that is moving from a waterfall methodology to an agile approach. This causes new challenges and opportunities for the BA.

Which business analysis planning and monitoring element is most impacted by the organization's change?

Options:

A.

Timing of business analysis work

B.

Conflict and issue management

C.

Technology and infrastructure

D.

Solution scope

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Questions 43

A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".

The BA defined the following use cases:

•"Change system parameters"

•"Setup new supervisor"

•"Send mail notification"

•"Send SMS notification"

•"Send notification"

•"Pass a two-factor authentication"

The BA wants to create a Use Case diagram.

Which standard relationship should be defined between "Setup new supervisor" and "Send notification?

CBAP Question 43

CBAP Question 43

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 44

A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.

The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.

A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).

CBAP Question 44

Preparing a customer order for loading takes about one hour. Upon the BA's observation, only 30% of trips have their orders available for loading when a truck arrives. This causes a waste of both the truck's and the driver's time.

What should the BA recommend to eliminate such waste?

Options:

A.

Elicit requirements for a system to coordinate in advance order processing activities with all trips

B.

Begin assembling orders for the next trip immediately following the truck's departure

C.

Hire more warehouse staff (workers) so that order assembly is done faster and less waiting occurs

D.

Ask the drivers to call the operations team member if they are going to be late

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Questions 45

Company A is a nation-wide leader in commercial demolition. Having just celebrated its 100th year of operations, the company decided to begin doing work internationally. The current system used for reporting company finances is unable to keep pace with the potential demands of doing work in geographically dispersed locations. Therefore, the company decided to replace its client-based Profit & Loss (P&L) reporting system with a more robust, web-based system. This will ensure transparency across the organization and enable better decision making.

The business analyst (BA) at Company A has recently completed several rounds of elicitation to determine the requirements for the new, web-based system. Over 1250 requirements were elicited. An initial Requirements Traceability Matrix (RTM) has been drafted, and a subset of the RTM can be seen below:

CBAP Question 45

The BA is working on identifying additional improvement opportunities based on these requirements. Which of the following improvement opportunities is reflected in Requirement ID NFP0002?

Options:

A.

Additional capability

B.

Increased efficiency

C.

Defined relationship to information

D.

Improved access to information

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Questions 46

As part of identifying an enterprise's capability to adopt a potential solution, a business analyst (BA) is reviewing existing processes and tools within the enterprise for their ability to adapt to a new solution.

Which of the following assessments is the BA performing?

Options:

A.

Stakeholder

B.

Enterprise

C.

Organizational

D.

Operational

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Questions 47

You are the business analyst for your organization and you are completing the verify requirements process. There are eight characteristics each requirement should have: cohesive, complete, consistent, correct, and feasible.

Which one of the following four is not a characteristic of a requirement?

Options:

A.

Functional

B.

Modifiable

C.

Unambiguous

D.

Testable

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Questions 48

What plan includes the description of the scope of work, the deliverable Work Breakdown Structure, the activity list, and estimates for the business analysis activities?

Options:

A.

Project management plan

B.

Implementation plan

C.

Requirements management plan

D.

Business analysis plan

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Questions 49

You are the business analyst for your organization and have many solutions available to an identified problem. You would like a way to quickly and fairly determine which solution is the best choice for your organization.

Which of the following approaches would allow you to determine the top-rated solutions for your organization?

Options:

A.

Scoring system

B.

Acceptance and evaluation criteria

C.

Vendor assessment

D.

Voting system

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Questions 50

You are the business analyst for your organization. Gary and Janet, two key stakeholders in the project, are in disagreement over a requirement for the type of software to be installed on the server your solution calls for.

What must happen in this instance before formal approval can be offered?

Options:

A.

The conflict will need to be resolved through research, resolution, or through a third-party mediation.

B.

Gary and Janet will need to determine who has seniority in the company to determine which requirement takes precedence.

C.

The conflict will need to be removed from the solution scope until Gary and Janet come to a solution.

D.

The business analyst will need to make a decision on which requirement is most appropriate.

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Questions 51

You are the business analyst for your organization. You are currently identifying opportunities for a customer to improve their business processes. The customer wants to streamline their business efforts either through new technologies, better processes, or a combination of both. The customer demands, however, that the solution should not cost more than $300,000 to implement and support for one year.

What does the $300,000 represent?

Options:

A.

Solution cost

B.

Budget

C.

Requirements

D.

Constraint

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Questions 52

Which one of the following is an example of a non-negotiable demand by a stakeholder during the requirements prioritization session?

Options:

A.

All requirements are ranked as high

B.

Communication

C.

All requirements are prioritized by cost-benefits ratio

D.

Cost

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Questions 53

Management has asked you, a business analyst for your organization, to create the solution scope for an identified problem. In order to complete this task, you'll need three elements.

All of the following are elements you'll need in order to write the solution scope except for which one?

Options:

A.

Work breakdown structure

B.

Implementation approach

C.

Solution scope definition

D.

Dependencies

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Questions 54

Which of the following is an estimate based on past projects to predict the current cost and/or duration of the current project?

Options:

A.

Current estimate

B.

Past project cost

C.

Past estimate

D.

Top-down estimate

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Questions 55

You are the business analyst for your organization. Management realizes that a proposed solution has risks that may cause the entire project to fail. They would like you to prioritize the requirements with maximum risks first so that if the project fails, there is little loss of capital in the project implementation.

What requirements prioritization approach is management asking you to create in this instance?

Options:

A.

Implementation difficulty

B.

Business or technical risk

C.

Likelihood of success

D.

Relationship to other requirements

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Questions 56

You are the business analyst for your organization. On your current project you'll be using the change-driven approach for defining requirements and gathering feedback.

Which of the following statements best describes the change-driven approach?

Options:

A.

The change-driven approach favors defining requirements through experimentation.

B.

The change-driven approach does not define the requirements until after a solution for the problem has been identified.

C.

The change-driven approach favors defining requirements standardized templates.

D.

The change-driven approach favors defining requirements through team interaction.

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Questions 57

Rachel is writing the business case for her organization. As she's completing this process Rachel is concerned that she's including all the correct information for management.

Which one of the following should Rachel not include in her business case?

Options:

A.

Time to break even

B.

Opportunities to prioritize requirements

C.

Follow-on opportunities

D.

Qualitative and quantitative benefits

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Questions 58

You are the business analyst for a large project in your organization. While your company prefers face-to-face communications there are many stakeholders located in different geographical locations.

How can you still effectively serve as a business analyst when the stakeholders are not collocated?

Options:

A.

You will need to travel on a regular rotation to each of the geographical locations to complete the business analyst duties.

B.

You will need to implement videoconferences.

C.

Add more business analysts in each of the geographical location.

D.

You will need the stakeholders to periodically gather in one locale.

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Questions 59

You are the business analyst for your organization. Management has asked that you create a stakeholder map as part of the conduct stakeholder analysis process.

What is a stakeholder map?

Options:

A.

A stakeholder map is a visual diagram that shows the connection among positive and negative stakeholder

B.

A stakeholder map is a visual diagram that illustrates where the stakeholders are geographically located.

C.

A stakeholder map is a visual diagram that depicts the stakeholders' actions as responsible, accountable consult, and inform.

D.

A stakeholder map is a visual diagram that depicts the relationship of the stakeholders to the solution and to one another.

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Questions 60

You are coaching Marcy, a new business analyst for your organization, on business analysis processes. Marcy is concerned about the define solution scope process, especially the implementation approach element.

Which of the following statements best defines the implementation approach element for Marcy?

Options:

A.

The implementation approach is described in terms of the major features and functions that are to be included.

B.

The implementation approach defines major business and technical dependencies that impose constraints to the effort to deploy the solution.

C.

The implementation approach describes the new capabilities required to meet the business need.

D.

The implementation approach describes how the chosen solution approach will deliver the solution scope.

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Questions 61

Henry is the business analyst for his organization. Management has created a pre-determined budget of

$450,000 for his solution. Henry has identified the project requirements but now wants to prioritize them based on timeboxing and budgeting. Henry examines the cost of the requirements and begins removing the requirements from the allowed list in order to meet the $450,000 budget.

What timeboxing or budgeting approach is Henry using?

Options:

A.

Parametric

B.

All in

C.

Selective

D.

All out

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Questions 62

Which of the following is a visual decomposition of the program scope and the resources needed in order to create the things defined within the program scope?

Options:

A.

Resource breakdown structure (RBS)

B.

product breakdown structure (PBS)

C.

Budgeted Cost of Work Scheduled (BCWS)

D.

Work Breakdown Structure (WBS)

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Questions 63

A business analyst (BA) works for a financial institution that wants to acquire new systems and migrate all future business operations to the new systems. The BA is responsible for performing a gap analysis and has reviewed the current state of systems.

What is the next task that the BA needs to do to complete the gap analysis?

Options:

A.

Identify performance measures

B.

Define the future state capabilities

C.

Categorize risks factors

D.

Select the stakeholder engagement approach

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Questions 64

Which of the following is the formal acceptance of the project?

Options:

A.

A project review

B.

A sign-off

C.

Risk assessment

D.

Inspection trend analysis

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Questions 65

Whatare timeless events that show progress in the project.

These are typically achieved at the end of phase in the project lifecycle.

Options:

A.

Achievements

B.

Millstones

C.

Phases

D.

Templates

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Questions 66

Which of the following establishes organizational checks and balances with a proper segregation of front, back, and middle office functions for effective risk management?

Options:

A.

Risk response plan

B.

Risk analysis

C.

Risk management plan

D.

Risk governance

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Questions 67

A software company has won a contract to implement its product for a client. As part of the implementation work, a business analyst (BA) is asked to elicit information about the other client applications that will interface with the new system and provide the information graphically. The technical staff needs to understand the message interaction within the systems for key business transactions.

Which type of diagram should the BA use?

Options:

A.

Process

B.

Sequence

C.

Activity

D.

Context

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Questions 68

A business analyst (BA) wants to create a high-level Overview of a business process as a part of an exploratory analysis. The sponsor has asked for a model that demonstrates the movement and transformation of data between entities and processes. What technique should the BA use?

Options:

A.

Entity relationship diagram

B.

Scope modeling

C.

Process modeling

D.

Data flow diagram

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Questions 69

Due to the complexity of a project the project board a concerned that the business analyst (BA) will not be able to ensure all requirements are verified. What toed can the BA present to the project board to mitigate their concern?

Options:

A.

Data model

B.

Use case diagram

C.

Risk register

D.

Business analysis checklist

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Questions 70

A bank moves currency from the mam office to the tranches daily for operational use. To avoid paying overnight interest, the branch** return the currency at the end of the business day. The Bank requires a new inventory management system to account for the whereabouts of the cash at all times A software provider has proposed a heavily customized version of their standard inventory management software. As the project progresses, the business analyst (BA) identifies a number of subtleties that would suggest a fully made to order solution may be a better option for the bank. What inputs does the BA need to perform the analysis?

Options:

A.

Requirements and business policies

B.

Needs and business analysis approach

C.

Change strategy and performance objectives

D.

Potential value and design options

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Questions 71

A business analyst (BA) is tasked with developing a business analysis plan and must decide the best approach to use. Which of the following factors would drive the decision towards an adaptive approach?

Options:

A.

Engaging stakeholders presents significant challenges.

B.

The risk of an incorrect implementation is unacceptably high.

C.

Requirements can effectively be defined ahead of implementation.

D.

The organization's tolerance for uncertainty is high.

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Questions 72

In a risk assessment exercise of a software implementation program, the business analyst (BA) has successfully computed the probability of occurrence (POC) and the cost of impact for each of the identified risks as follows:

CBAP Question 72

Which of the following will have the highest negative impact to value?

Options:

A.

Natural disasters

B.

Power surges

C.

Human errors

D.

System security

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Questions 73

CBAP Question 73

What kind of analysis must the BA do to determine if one of the systems is better suited to be modified and upgraded?

Options:

A.

Risk Analysis

B.

Stakeholder Analysis

C.

Process Analysis

D.

Decision Analysis

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Questions 74

A business analyst (BA) is preparing for observation. A passive approach has been selected for establishing performance metrics. What should be identic for the next step?

Options:

A.

Performance measures

B.

Dependencies

C.

Participants

D.

Communication channels

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Questions 75

A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.

There are eight stakeholders involved in this initiative. There are local to where the claim system is managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system. The BA was able to build a current state and future state process model which included all ten key features.

System a process 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However, it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.

System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade.

Both systems have some of the desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.

Below is the estimated cost for each feature in priority order.

CBAP Question 75

If the budget for the initiative was firm, what is a feasible solution to make sure the project stays within budget?

Options:

A.

Buy the new system with only the first 8 features.

B.

Upgrade system A with the first 8 features

C.

Upgrade system B with the first B features

D.

Buy the new system with only the first 5 features

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Questions 76

A company is reconfiguring its business processes to improve the quality of its products and lower operational costs. This includes defining metrics that will be used to evaluate the effectiveness of future change strategy. Which of the following techniques achieves this goal?

Options:

A.

Decision modeling

B.

financial analysis

C.

Business case

D.

Balanced storecard

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Questions 77

A busmen analyst (BA) is assigned a new project to improve a delivery process. Which of the following does the BA create as an output of the initial meeting with experts?

Options:

A.

Entity relationship diagram

B.

Elicitation activity plan

C.

Current state flowchart

D.

Information management approach

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Questions 78

A business analyst (BA) assigned to a project has been asked to implement regulatory requirements based on priority. What type of traceability relationship can the BA use to find an the solution components that need to be implemented?

Options:

A.

Satisfy

B.

Dependency

C.

Validate

D.

Derive

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Questions 79

A business analyst (BA) is assigned to a project which has two main stakeholders: a highly regulated government agency and a less formal private company. To select the business analysis approach, the BA mi! conduct a meeting with representatives from each entity to decide on the level of formally needed for requirements and design specifications. During the meeting, what should the BA’s strategy be?

Options:

A.

Develop consensus on a tailored approach for formality

B.

Use a formal approach to appeal to the government entity's higher authority

C.

Employ the standard business analysis level of formality

D.

Ask the government entity to accept a flexible collaborative approach

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Questions 80

A business analyst (BA) has completed requirements elicitation and modeling on a project to implement a new case management system. During analysis of the requirements, the BA notices that one of the requirements appears to be in conflict with the company's case management policies. What should the BA do?

Options:

A.

Request modification to the polices and identify the changes as an assumption and a dependency

B.

Create a requirement to indicate the change to the current policies and update the information in the models

C.

Modify the requirements to adhere to the existing policies and note the change in the models

D.

Identify the policies as a potential constraint and review with management

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Questions 81

The project manager wants to have the requirements analysis phase approved and asks the business analyst (BA) if this is possible The BA wants to ensure that the requirements package

Options:

A.

Solution functional capabilities

B.

Business analysis approach

C.

Solution performance measures

D.

Business analysis information architecture

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Questions 82

A business analyst (BA) is working on an initiative to decommission a legacy system and has discovered the requirement ‘’Ability to view policies created m the legacy system for a period of 6 months. ’’How should the BA classify the requirement based on the requirements classification schema?

Options:

A.

Functional Requirement

B.

Transition Requirement

C.

Non-Functional Requirement

D.

Business Requirement

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Questions 83

Company A has been engaged to provided solution software to Company B as part of a combined service offering to Company C.

The initiative requires a sub project for Companies A and B learn Company Cs statutory requirements, a sub project for Company A to write custom functionality for the solution, and a sub project for Company B to develop infrastructure and support for the solution as well as the main project of implementation and cutover from Company Cs current data processing solution to the service from Company B, How does the business analyst (BA) assign requirements to the various solution components to ensure all objectives are met?

Options:

A.

Described Design Options

B.

Allocate Requirements

C.

Identify Improvement Opportunities

D.

Define Solution Approaches

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Questions 84

Before investing further in the project, a customer and the key stakeholders of the project want to be able to visualize the final product. Which elicitation technique should the business analyst (BA) select?

Options:

A.

interface Analysis

B.

Reverse Engineering

C.

Observation

D.

Prototyping

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Questions 85

A business analyst (BA) has just finished verifying requirements for a new application that impacts various business processes for product setup, sales, and support. Which of the following methods should be used to validate the requirements with key stakeholders?

Options:

A.

Team review

B.

Brainstorming

C.

Joint application design

D.

Product backlog prioritization

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Questions 86

A business analyst (BA) was tasked with eliciting requirements for a new product scheduling system. The BA interviewed and discussed the requirements with the manager and Supervisor. The requirements were written and approved by both the supervise and manager. Which stakeholders were missed in the requirements?

Options:

A.

End users

B.

Project manager

C.

Upper management

D.

IT support

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Questions 87

A utility company found mat its current billing system charges customers 'or tie r usage, but does so incorrectly when the system estimates reads on meters rather than performs actual reads. Company stakeholders would i*e to improve this aspect of the system but are hesitant to make changes because they are otherwise pleased with the system A business analyst (BA) has completed a current state diagram and would like to start discussions on what the future state may look like. What information can the BA determine by having a current slate diagram?

Options:

A.

The needs for the future state solution

B.

The cost/benefit measures for the new system

C.

The strengths and weaknesses of the current system

D.

The change management plan for implementation

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Questions 88

A business analyst (BA) asks participants in a workshop to write down their ideas about the feature being built on sticky notes place them on the wan and then group the ideas into similar themes. The BA is using, this technique to:

Options:

A.

prioritize requirements.

B.

prepare for requirements elicitation.

C.

identify organizational capabilities.

D.

manage stakeholder collaboration.

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Questions 89

After determining mat the enterprise culture was the driving force behind recent solution change decisions a business analyst (BA) has decided to conduct an enterprise-wide cultural assessment. What information can the 8A expect to learn from the results?

Options:

A.

Whether there will be an organizational impact as a result of the change

B.

That changes to the enterprise culture will better drive its actions

C.

That internal dependencies limit the performance of the entire solution

D.

Whether the stakeholders view the solution as something beneficial

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Questions 90

Before investing further in the project, a customer and the stakeholder of the project wants to be able to visualize the final product. Which elicitation technique should the business analyst (BA) select?

Options:

A.

Interface Analysis

B.

Prototyping

C.

Reverse gineering

D.

Observation

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Questions 91

A customer has provided a business analyst (BA) with many business requirements and some have inter-dependencies with other requirements. To ensure the requirements are delivered according to customer expectations which requirements attribute should the BA consider including in the project requirements document?

Options:

A.

Unique identifier

B.

Priority

C.

Constraints

D.

Acceptance criteria

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Questions 92

While reviewing the data feeds on a project the business analyst (BA) realizes there is a feed that contains complex relationships. In order to help understand the data and accurately reflect a set of requirements the BA decides to prioritize the requirements. What modeling format could the BA use?

Options:

A.

User interface

B.

Matrix

C.

Data model

D.

Data dictionary

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Questions 93

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booting system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of die time waiting for customers. What should the BA do next?

Options:

A.

Verify the expected value and its perceived performance

B.

Conduct further analysis to protect against false information based on insufficient data

C.

Propose a change in the organizational chart to give the clerk more responsibilities

D.

Benchmark the clerk's performance against other roles and other companies

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Questions 94

A business analyst (BA) working on a recently implemented project is approached by the sponsor to provide artifacts that can be used organization wide for the long -term. Which of the following should the BA provide?

Options:

A.

Transition requirements document

B.

Project solution architecture

C.

High-level business requirements document

D.

Process models

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Questions 95

A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.

The BA has collected the following information over the last three months pertaining to these business processes:

•All the business processes are at their maximum capacity in terms of the current number of transactions.

•Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.

The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.

CBAP Question 95

If the financial institution always works at full capacity month to month and the new success rate continues to remain the same after implementing the BA's recommendation, what is the average number of successes per month for the mortgage closure process, if the current process capability were increased by 50%?

Options:

A.

15

B.

14

C.

12

D.

11

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Questions 96

A business analyst (BA) was presenting requirements to all stakeholders, after having reviewed, structured and organized the requirements. The requirements were being presented in the form of multi layered business process models, using standard notations with proper sequencing of tasks. During the presentation, the project manager points out a few of the missing, inconsistent, and contradictory requirements.

What did the BA fail to perform?

Options:

A.

Use template architecture

B.

Develop the solution scope

C.

Accommodate requirement viewpoints

D.

Ensure completeness

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Questions 97

Which of the following charts is a quality control tool to show categories of defects?

Options:

A.

Pareto chart

B.

RACI chart

C.

Gantt chart

D.

RAM chart

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Questions 98

A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst

(BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.

Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.

By proposing this change, what type of view did the BA use to analyze the current manufacturer's state?

Options:

A.

Data-centric

B.

Capability-centric

C.

Process-centric

D.

People-centric

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Questions 99

When can changes to requirements occur in a business analysis planning and monitoring assignment?

Options:

A.

Change to requirements can occur any time before the project scope statement is created.

B.

Changes to requirements can occur at any time.

C.

Changes to requirements can occur any time after the project's change control system has been enacted.

D.

Change to requirements can occur at any time before the key stakeholders approve the identified requirements.

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Questions 100

A big construction company has grown into a group of 17 companies spread across the country. The rationale behind forming the group was to become more competitive in bidding for federal and regional government contracts. Another reason was to increase consolidated profitability by lowering the cost of materials and using combined assets more efficiently. Disjointed technological capabilities of the individual companies impede gathering the data needed to make decisions on both handling materials and allocating the resources.

What improvement opportunity does this represent?

Options:

A.

Create a business model canvas to outline business needs

B.

Deploy a new system across the companies

C.

Enhance access to the relevant information

D.

Develop a repository of information from each company

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Questions 101

A business analyst (BA) has been writing requirements for a project that has several stakeholders with varying levels of product expertise.

What must the BA take into consideration to meet stakeholder perspectives?

Options:

A.

The competency of individual stakeholders

B.

The format of the requirements

C.

The types of diagrams produced

D.

The level of decomposition needed

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Questions 102

is a process to determine the completeness of the project work and to gain the customer's acceptance to move the project forward.

Options:

A.

Phase gate review

B.

Inspection of key results

C.

Verify scope

D.

Quality control

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Questions 103

Which of the following process models needs to complete each set of tasks in one phase before moving into the next phase in a project development life cycle?

Options:

A.

Procedural model

B.

Evolutionary model

C.

Spiral model

D.

Waterfall model

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Questions 104

The objective of a solution implemented was to increase the number of customer calls resolved per hour.

When using basic statistical sampling concepts, what does the business analyst (BA) need to consider?

Options:

A.

Metrics and Key Performance Indicators (KPIs)

B.

Frequency and Timing

C.

Financial Analysis

D.

Benchmarking and Market Analysis

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Questions 105

The business sponsor of a project to automate a high risk, high profile process has expressed concerns that some activities people perform will be missed. The business analyst (BA) has already created a process flow with associated user stories.

Which of the following actions will address the sponsor’s concerns?

Options:

A.

Record the concerns in the risk register

B.

Schedule a formal review with the stakeholders

C.

Demonstrate traceability to the business case

D.

Review the final approved elicitation results

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Questions 106

You are creating a model that shows how data moves through a system. Each function that modifies the data in any manner is identified, decomposed to smaller levels, and the system is completely described from start to storage.

What type of a modeling technique are you using in this scenario?

Options:

A.

Functional decomposition

B.

Data flow diagramming

C.

Work decomposition

D.

Organization modeling

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Questions 107

What part of defining the business needs process will evaluate the ends that the organization is seeking to achieve?

Options:

A.

Business goals and objectives

B.

Alternative identification

C.

Solution assessment

D.

Requirements

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Questions 108

The, an output of the define scope process, does document the process and criteria for accepting completed products.

Options:

A.

Statement of Work

B.

Contract

C.

Project scope statement

D.

Project management plan

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Questions 109

Which of the following participants have to keep the minutes and details of the conversation during Interviews?

Options:

A.

Stakeholder

B.

Scribe

C.

Business Analyst

D.

End user

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Questions 110

Which of the following defines how the project will be estimated, budgeted, and how changes to cost will be managed?

Options:

A.

Cost management plan

B.

Cost variance reports

C.

Control chart

D.

Coercive power

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Questions 111

Which of the following is a table of all stakeholders showing the mapping of which stakeholders will contribute information to other stakeholders?

Options:

A.

RACI Chart

B.

Communications Requirements Matrix

C.

Project scope statement

D.

Organizational Breakdown Structure

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Questions 112

A business analyst (BA) in a large financial institution, responsible for the management of requirements, has completed all the activities related to tracing requirements and is now pursuing to maintain them. The BA has identified a large number of requirements which have long term reuse and is now looking for guidance to manage these requirements.

Which of the following will indicate how requirements will be managed for reuse?

Options:

A.

Legal Regulatory Information

B.

Architectural Repositories

C.

Information Management Approach

D.

Business Rules Analysis

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Questions 113

Which of the following authorizes the project to exist within the organization?

Options:

A.

Project charter

B.

Project network diagram

C.

Project integration management

D.

Project boundaries

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Questions 114

A business analyst (BA) plans to hold a workshop next week to elicit requirements for a project. In an informal conversation, another employee mentioned that one of the attendees is likely to be unhappy about the project's impact on their work.

Which of the following techniques will the BA use to avoid disrupting the workshop?

Options:

A.

Elicitation Activity Plan

B.

Collaborative Games

C.

Stakeholder List

D.

Risk Analysis and Management

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Questions 115

The business analyst (BA) has been tasked with assessing and recommending the best solution that fits an organization's need for a new third-party sales tool.

What technique would be used for identifying suitable options?

Options:

A.

Balanced scorecard

B.

Decision analysis

C.

Vendor assessment

D.

Process analysis

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Questions 116

Which of the following types of elicitation allows each stakeholder to freely discuss their role in a particular process?

Options:

A.

Focus group

B.

Structured interview

C.

Quick Interview

D.

Unstructured interview

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Questions 117

As part of defining the business analysis approach for a project, the business analyst (BA) identifies the key stakeholders responsible for upcoming activities for the initial phase. The BA emails each of these stakeholders and asks when they can be finished. One stakeholder does not reply, one angrily comments that it is not their job and is too busy, and two respond saying that they do not understand what is being asked of them.

What competencies can the BA draw on that would best assist with getting agreement from all these stakeholders?

Options:

A.

Personal accountability, time management, demonstrated trustworthiness

B.

Negotiation, conflict resolution, effective communication

C.

Industry knowledge, solution knowledge, organization knowledge

D.

Learning, creative thinking, problem solving

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Questions 118

A business analyst (BA) has just completed a number of elicitation activities and is preparing to review the stated requirements. As part of this, the BA is checking the compliance of the stated requirements with organizational standards for business analysis.

What state is the BA attempting to move the requirements into?

Options:

A.

Validated

B.

Verified

C.

Accepted

D.

Specified

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Questions 119

A project is implemented using a predictive approach. Unfortunately, a lot of change requests (CR) have been raised. A project manager (PM), who should approve each change request, is overworked.

What could the business analyst (BA) propose to make things better?

Options:

A.

Approve the CRs independently for the PM

B.

Transfer responsibility from the PM to a project's sponsor

C.

Revisit the Business Analysis Governance approach

D.

Decline CRs because of the approach

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Questions 120

The BA is working on the design options for the future state at the martial arts organization. There are several design elements that need to be considered for the future state. Which of the following design elements does the Activity Diagram address?

Options:

A.

People who operate and maintain the solution

B.

Operational business decisions to be made

C.

Business processes to be performed and managed

D.

Business policies and business rules

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Questions 121

A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.

The BA has collected the following information over the last three months pertaining to these business processes:

•All the business processes are at their maximum capacity in terms of the current number of transactions.

•Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.

The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.

CBAP Question 121

If an additional recommendation to reduce Verification Rejects by 50% were to be introduced into the mortgage origination process, what is the potential success rate of the mortgage origination process?

Options:

A.

86%

B.

83%

C.

70%

D.

74%

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Questions 122

A business analyst (BA) is reviewing the performance results from a recent change initiative. One of the results stated, "The planned schedule expected 50% of the project to be done at milestone 6. The schedule performance index (SPI) was .87. Three project team members worked overtime to ensure that the actual schedule would align with the planned schedule."

This is an example of what type of action?

Options:

A.

Engagement

B.

Preventive

C.

Corrective

D.

Improvement

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Questions 123

A very large insurer of General Liability and Property Damage insurance has an upward trend of increased claims over the past 5 years.

The Risk Control Area for that company has just completed a 12 month Pilot of a new improved Risk Control Site.

The purpose of the site is to help their customers manage their exposures and ideally prevent them from having claims There were 100 customers that were part of the Pilot that represented 25 different industries. The business goals were to increase use of the site and provide tools to help customer awareness of their exposures, so that they may reduce existing exposures and ultimately reduce claims.

The sites Features were as follows:

* Improvements to the search engine to all customers to search for articles, tools and services on the site

* A checklist function that allow customer to create their own unique Checklists or utilize a sample provided by ABC company to use daily, weekly etc for an area of their facility.

* A promotion feature - where Risk preventing Articles, and tools on the site are marketed toward a customer.

* A profile section allowing for Customer Name, Address and contact Phone number.

Alter the 12 month pilot the business sponsor received an assessment of what was working and what was not. The Assessment of the pilot revealed overall site activity had significantly increased, however only 5% of the time the promotions were viewed. And the most shocking was that total claims increased by nearly 20% for these 100 customers during the pilot period. The business sponsor was perplexed as he had an expectation of reduced claims and at least for 30% viewing of promotions since the project team had spent a lot of careful time and effort on this feature. A BA was assigned to do further analysis regarding the low use of the promotions and why claims were not being reduced.

Regarding the use of promotions the BA looked into other similar companies to see what they did differently to get their customer to look at their promotions. The BA found that similar companies had promotions that targeted the industry the customer was in so it was more relevant to them and they were more interested to view the promotion. In addition the BA sent out a survey to all 100 pilot customers asking probing questions about what they thought of the site and if they felt it had decreased their exposure to risk sufficiently. The Survey responses came back with raving positive comments and providing examples of how the site had been helping in the reduction of claims from the customer's perspective. In addition the survey also revealed insight that the customers found the promotion often irrelevant to their industry.

The BA asked for a dump of all documentation of the 1000 claims that were filed over the 12 month pilot period. The BA found the nearly 90% of the claim filed were all in one region of the country and were all for property damage related to several severe winter storms in the region and the claims were nearly all unavoidable by the customers. The BA brought all this analysis back to the business sponsor and made the recommendation to the business sponsor to require the customer to select 1 of 25 industries in their profile. This would in turn allow for the ability to show industry specific promotions and promote search results relative to a customer's industry to be sorted at the top giving the customer a more personalized experience.

What type of recommendation has the BA made to the business sponsor?

Options:

A.

Perform organizational change

B.

Identify additional capabilities

C.

Reduce complexity of interfaces

D.

Retire the solution

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Questions 124

A business analyst (BA) is working on a payment system (PS) implementation. A set of systems which should interact with a new system has been identified. The business analyst defined that a user with role of "Supervisor" in the PS must pass a two-factor authentication before an execution of the functions: "Change system parameters" and "Set up new supervisor." A user must have the role of "Supervisor" to use the standard functions "Send mail notification" or "Send SMS notification".

The BA defined the following use cases:

•"Change system parameters"

•"Setup new supervisor"

•"Send mail notification"

•"Send SMS notification"

•"Send notification"

•"Pass a two-factor authentication"

The BA wants to create a Use Case diagram.

Which technique should be used to define a communications protocol between the PS and other systems?

Options:

A.

Vertical prototyping

B.

Interface analysis

C.

Concept modelling

D.

System analysis

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Questions 125

A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to offer stakeholders an opportunity to help improve the working relationships based on this information.

Which technique should the BA use?

Options:

A.

Risk analysis and management

B.

Brainstorming

C.

Collaborative games

D.

Lessons learned

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Questions 126

A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a 75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.

The BA has collected the following information over the last three months pertaining to these business processes:

•All the business processes are at their maximum capacity in terms of the current number of transactions.

•Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.

The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.

CBAP Question 126

Assuming the BA's recommendation to be true, what will be the new success rate of the mortgage closure process?

Options:

A.

90%

B.

85%

C.

10%

D.

20%

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Questions 127

A software development company is in the process of creating a new product for their customer base. It has been several years since such a project has been initiated and the organization has created a new team to own and develop the product. The project team will be evaluated by the successful adoption of the product, which will be developed over the next 12 months.

The team's business analyst (BA) has analyzed the current state in partnership with the product owner and

has been meeting with senior management to identify the goals that need to be attained. A broad view of the business has been analyzed in order to have an understanding of how the company is currently providing value to its customer base.

What has the BA been identifying that will be used to evaluate the solution?

Options:

A.

Business Needs

B.

Solution Requirements

C.

Success Measures

D.

Solution Limitations

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Questions 128

The BA is analyzing the requirements that are represented in the Class Diagram. In addition to the diagram, the BA would like to include a separate document that has the information about the data elements to ensure a common understanding of the classes' attributes. What technique is used to define the data elements?

Options:

A.

Reviews

B.

Data Mining

C.

Glossary

D.

Data Dictionary

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Questions 129

A conservative company with rigorous risk control plans and internal audit rules has a recurrent problem with a core Business application. As a result access to this application must be restricted and controlled and maintenance must be on-site. However, the company feels that the application must have an emergency service team. The routine maintenance of this solution is provided by an external vendor and the vendor requested 24 hours remote access to quality and production data. In this context what is the company's response to the vendor's request?

Options:

A.

Dented because of the company’s risk aversion

B.

Accepted, because the company has an urgent problem to solve

C.

Denied- because the vendor requested it

D.

Accepted, because immediate remote access will resolve any issue

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Questions 130

A Business Analyst (BA) is tasked with presenting the requirements for an auto insurance product to domain and implementation subject matter experts (SMEs). What requirements viewpoints should be used by the BA?

Options:

A.

Business Process Model

B.

Organization Model

C.

Logical Data Model

D.

Scope Model

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Questions 131

You are the business analyst for your organization. Management wants you to prioritize the identified requirements by the requirements that have the highest likelihood of success.

Why would management want you to prioritize the requirements with this factor even though some of the requirements may be difficult to implement?

Options:

A.

They want a fast return on investment.

B.

They want to show early success in the implementation to the project stakeholders.

C.

They don't understand the requirements.

D.

They want to avoid penalties or fines due to a pending law.

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Questions 132

What type of a business analysis approach focuses on the rapid delivery of business value in short iterations?

Options:

A.

Risk-driven

B.

Change-driven

C.

Risk-laden

D.

Profit-driven

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Questions 133

Wanda is the business analyst for her organization and she is currently working on the specify and model requirements process. One of the elements of this process is the documentation of the textual requirements.

Wanda must describe the capabilities of the solution, any conditions that must exist for the requirements to operate, and what third component of the textual requirement?

Options:

A.

Any constraints that may prevent the solution from fulfilling the requirement

B.

Write in the active voice

C.

Describe a situation or problem

D.

Express only one requirement at a time

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Questions 134

You are the business analyst for your organization and are in the process of creating the solution approach for a technology problem.

Which one of the following definitions best describes the solution approach?

Options:

A.

It is the documentation and control of changes to the product scope as approved by the project stakeholders.

B.

Defines the general approach that will be taken to create or acquire new capabilities required to meet the business need.

C.

It is an uncertain event or condition that may have a positive or negative impact on the abilities of the chartered project.

D.

Decomposes the project scope into smaller deliverables; each deliverable is subdivided repeatedly until the deliverable cannot or should not be broken down any further.

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Questions 135

A leading software manufacturing company has appointed a business analyst (BA) to ensure that requirements are managed effectively and efficiently. The BA discovered some missing functionality as well as some implemented functionality which are not supported by requirements.

Which of the following tasks did the BA use to discover the issues?

Options:

A.

Define requirements architecture

B.

Elicit requirements again

C.

Evaluate requirement changes

D.

Trace requirements

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Questions 136

A business unit of a transnational manufacturer wants to implement a robust process for addressing integrity- critical equipment deterioration incidents. Timely and complete resolution of such incidents is vital for the business unit’s continuous safe and profitable operation. Treating each incident involves many employees from different departments extensively collaborating and exchanging information. That information is spread across multiple systems having their access limited to particular user groups. With the current manual process, some incidents get forgotten and remain unresolved for years.

The project’s Sponsor is an Equipment Integrity and Reliability Advisor, who moved into this position from another business unit. That business unit implemented a proprietary application to integrate the information and to assist in tracking and managing the incidents. Having a positive experience with the application, the Sponsor is suggesting to customize it and reuse in the new business unit.

The business unit’s Enterprise Architect (EA), who is responsible for assessing solution options and presenting them to executive decision makers, has a few concerns with adopting the existing application. The application uses point-to-point interfaces with other data sources whereas the business unit’s target architecture relies on a data warehouse-based integration. Moreover, the two business units use different legacy systems, as well as different front-end implementation technologies. Additionally, the existing application is monolingual, while the business unit needs user interfaces and some data to be presented in two languages. With all of this, it may be easier to build a new application from scratch than to customize the existing one. To understand which option is better, the EA asks a business analyst (BA) to define business requirements.

Through the elicitation process, the BA identifies the following requirement: "Particular incident-related activities require approval by authorized personnel before beginning them, as well as confirmation of acceptance of their completion."

What kind of asset should the BA provide to fully specify the approval requirement?

Options:

A.

A process diagram

B.

A RACI matrix

C.

A use case model

D.

A business rule

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Questions 137

A local manufacturer that serves about 1000 retail stores is experiencing a slow yet steady decrease of its customer base over the last couple of years. Attributing the situation to increased competition, management has hired a team of sales representatives to attract new clients and promote the manufacturer's products. However, after four months there is still no progress. Management has engaged a business analyst (BA) to investigate this issue.

What should the BA do first?

Options:

A.

Perform market research to identify on which competitive advantages the sales team should focus

B.

Create a training program to close potential skill gaps for the sales team

C.

Review historic sales and related data to understand what is happening to the customer base

D.

Identify appropriate training providers and send out a request for proposal

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Questions 138

There are 50 stakeholders in the current project. How many communication channels exist in this project?

Options:

A.

1200

B.

1225

C.

1500

D.

500

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Questions 139

Which of the following document is created first after project is awarded and statement of work is handed over to the project manager?

Options:

A.

Work breakdown structure (WBS)

B.

WBS dictionary

C.

Project scope statement

D.

Project charter

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Questions 140

A business analyst (BA) is working on a stakeholder collaboration plan. The main goal is to select the approaches that work best to meet the needs of external and internal stakeholders.

Which aspects should be taken into account?

Options:

A.

Collaboration skills of BA

B.

Solution design

C.

Timing and frequency of collaboration

D.

Business governance plan

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Questions 141

Which of the following chart shows the correlation between project team members and the work they've been assigned to complete?

Options:

A.

Pie chart

B.

Responsibility Assignment Matrix (RAM) chart

C.

Gantt chart

D.

RACI chart

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Questions 142

A business analyst (BA) has completed the prioritization of requirements with various risk-averse stakeholder groups. Several requirements conflict with a regulatory requirement that, if not implemented, will result in a fine from a regulatory body.

What should the BA do?

Options:

A.

Measure the value of the other requirements against the penalty of not meeting the regulatory requirement

B.

Compare the regulatory requirement to the recommended solution

C.

Determine a means to work around the regulatory requirement

D.

Inform the stakeholders that the regulatory requirement takes precedence over other requirements

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Questions 143

Which of the following compares two or more systems, states, services, products, or things to determine the best viable choice?

Options:

A.

Benchmarking

B.

Risk Identification

C.

Risk analysis

D.

Cost-benefit analysis

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Questions 144

In performing the task of planning for business analysis governance for a software implementation project, the business analyst (BA) recommends that prioritization of requirements be done based on the amount of work that the project team is capable of delivering in a given period of time.

Which of the following techniques is the BA recommending?

Options:

A.

Negotiation

B.

Grouping

C.

Time Boxing

D.

Budgeting

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Questions 145

A business analyst (BA) at a regional bank has recently been assigned to assist on a project to expand into new markets. The chief executive officer (CEO) envisions the bank as a national brand and has asked the chief financial officer (CFO) to monitor project progress closely. The project manager (PM) has asked the BAs on the team to recommend an appropriate business analysis approach.

Based on the nature of the project and the industry, which approach should they recommend?

Options:

A.

An unstructured approach utilizing informal team interaction, model-driven documentation standards, and iterative requirements development

B.

An agile approach with frequent team interaction, adaptive documentation standards, and iterative requirements development

C.

A moderate approach utilizing the bank's existing waterfall project lifecycle and documentation deliverables not requiring formal approval

D.

A formal approach with planned team interaction, agreed upon documentation deliverables requiring formal approval, and front-loaded requirements development

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Questions 146

Which of the following is a flowchart that shows all the processes and the interfaces that interact with the project processes?

Options:

A.

Process configuration

B.

Pareto chart

C.

Control chart

D.

Quality baseline

E.

RACI chart

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Questions 147

You are the business analyst for your organization and are currently with several key stakeholders as part of the determination of which business analysis approach is most appropriate for the current project.

Which one of the following is not a stakeholder that is considered when completing the business analysis planning and monitoring task to determine a business analysis approach?

Options:

A.

Tester

B.

Project manager

C.

Regulator

D.

Functional management

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Questions 148

You are the business analyst for a large project that will create new software for the entire organization. This new software will affect all of the administrative assistants in the organization schedule meetings, reserve facilities, and share calendars. There are approximately 2,400 administrative assistants in your organization and not all of these people can attend requirements gathering workshops.

What approach can you use to manage and gather requirements from these 2,400 administrative assistants?

Options:

A.

You can meet with a small group of administrative assistants and assume their requirements are reflective of the remaining group of administrative assistants.

B.

You will need to meet with all of the administrative assistants as part requirements elicitation.

C.

You can meet with a small group of administrative assistants that will serve as representatives for the remaining administrative assistants.

D.

You can meet with the administrative assistants' managers.

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Exam Code: CBAP
Exam Name: Certified Business Analysis Professional
Last Update: Mar 26, 2025
Questions: 497

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