Which management approach is recommended to help people through the ‘endings’ phase of Bridges model of human transition?
An organization has decided to roll out the transition to a new software application one department at a time. What type of delivery strategy is being adopted?
Which of the common Agile concepts, behaviours, and techniques comprises fixed periods of time, at the end of which an objective has been met?
When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?
Which action is a suitable response when resistance to change is shown through sabotage?
When assessing the impact and severity of options on how to handle change, not all costs are financial. What type of cost is reflected in the downtime experienced while staff are trained to use a new process or system?
According to Tuckman, in what stage of the team development model can everyone move on to new things, feeling good about what has been achieved?
Social neuroscience summarizes 5 brain processes involved in social situations using the mnemonic SCARF. What does the F represent?
Which delivery strategy makes the idea of 'Minimum Viable Change Practice' particularly useful?
Which of the following statements about the concept of extinction in behavioral learning are true?
Extinction happens when rewards for a certain behavior are withdrawn
Reconditioning behavior after extinction takes as long as it did before extinction
Which advice is given about managing the ‘complex responsive processes’ that surround emergent change?
Both numerical and subjective methods can build a picture of how effective your change interventions are. Which type of measure can help us to understand why, how, or what happened behind certain behaviours?
Which of the following is an important way a change manager supports sponsors in their role?
In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?
Which of the following statements about building and maintaining engagement throughout change are true?
1.Engaging people in change is simple and routine
2.A simple formula can be applied for all change situations
When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?
When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?
Which of the common Agile concepts, behaviours, and techniques delivers a version of a product with just enough features to be usable by early customers who can then provide feedback for future product development?