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Change-Management-Foundation Change Management Foundation Exam Questions and Answers

Questions 4

Which management approach is recommended to help people through the ‘endings’ phase of Bridges model of human transition?

Options:

A.

Look for quick successes to announce

B.

Concentrate on the emotional content of issues

C.

Be clear about the scope of the change

D.

Encourage people to turn their backs on the past

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Questions 5

According to Pink, which three factors are key motivators for “knowledge work”?

Options:

A.

Dissatisfiers, rewards, and safety

B.

Autonomy, safety, and self-esteem

C.

Hygiene factors, autonomy, and self-actualization

D.

Autonomy, mastery, and purpose

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Questions 6

An organization has decided to roll out the transition to a new software application one department at a time. What type of delivery strategy is being adopted?

Options:

A.

Big Bang

B.

Phased

C.

Voluntary Adoption

D.

Many small incremental/iterative releases

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Questions 7

Which of the common Agile concepts, behaviours, and techniques comprises fixed periods of time, at the end of which an objective has been met?

Options:

A.

Minimum viable product

B.

Timeboxes (also known as sprints)

C.

Full transparency

D.

Focus on frequent delivery

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Questions 8

Which skill is MOST relevant to helping people through the change curve?

Options:

A.

Time management

B.

Negotiation

C.

Decision making

D.

Active listening

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Questions 9

When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

Options:

A.

The number of change initiatives affecting a specific stakeholder category

B.

The probability of unintended consequences affecting a stakeholder group

C.

The number of change agents required to support the change

D.

The proportion of a given stakeholder group that are impacted by a change

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Questions 10

Which action is a suitable response when resistance to change is shown through sabotage?

Options:

A.

Allocate important change tasks to the saboteurs

B.

Ensure saboteurs are excluded from any involvement with the change

C.

Ignore the saboteurs and hope that people will NOT be influenced

D.

Accept that deliberate attempts to undermine change are inevitable

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Questions 11

When assessing the impact and severity of options on how to handle change, not all costs are financial. What type of cost is reflected in the downtime experienced while staff are trained to use a new process or system?

Options:

A.

Productivity dip

B.

Safety & Wellbeing

C.

Reputational

D.

Opportunity

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Questions 12

According to Tuckman, in what stage of the team development model can everyone move on to new things, feeling good about what has been achieved?

Options:

A.

Forming

B.

Storming

C.

Performing

D.

Adjourning

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Questions 13

Social neuroscience summarizes 5 brain processes involved in social situations using the mnemonic SCARF. What does the F represent?

Options:

A.

Fairness

B.

Faith

C.

Fear

D.

Fight

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Questions 14

Which reason explains why it is helpful to segment stakeholders?

Options:

A.

Identities individuals or groups who are resisting change

B.

Enables different approaches and analysis techniques to be used with different stakeholder groups

C.

Helps identify the organization’s culture for scoping appropriate engagement

D.

It highlights the level of influence and interest stakeholders have in the planned change

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Questions 15

Which is a factor used in the 'change formula' (Beckhard and Harris)?

Options:

A.

Level of dissatisfaction with the status quo

B.

Expected return on investment and benefits

C.

The quality of the leadership

D.

Elapsed time it will take to achieve the change

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Questions 16

Which is a desired characteristic of a vision statement for a change?

Options:

A.

It is veritable so its achievement can be confirmed

B.

Explains the future organization structure in detail

C.

Lists all the activities needed to achieve the changes

D.

Sets out several promises that may be hard to measure

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Questions 17

Which delivery strategy makes the idea of 'Minimum Viable Change Practice' particularly useful?

Options:

A.

Big Bang

B.

Phased

C.

Voluntary Adoption

D.

Many small incremental/iterative releases

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Questions 18

Which of the following statements about the concept of extinction in behavioral learning are true?

Extinction happens when rewards for a certain behavior are withdrawn

Reconditioning behavior after extinction takes as long as it did before extinction

Options:

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 or 2 is true

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Questions 19

Which item should be included within the communication plan?

Options:

A.

The expected benefits of implementing a change

B.

The reasons behind change initiative and the priorities for implementation

C.

Details on what preparations have the completed prior to a change

D.

How the results of a communication activity will be monitored and evaluated

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Questions 20

Which advice is given about managing the ‘complex responsive processes’ that surround emergent change?

Options:

A.

He prepared to spend time addressing every specific issue that anses

B.

Focus on the main purpose of the change father than specific events

C.

Restrict communications about change to only those who need to know

D.

Ignore any ‘unofficial’ discussions between managers and staff

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Questions 21

Both numerical and subjective methods can build a picture of how effective your change interventions are. Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

Options:

A.

Qualitative

B.

Quantitative

C.

Leading

D.

Lagging

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Questions 22

Which of the following is an important way a change manager supports sponsors in their role?

Options:

A.

Prepare the change vision for them

B.

Gain the commitment of other executive leaders

C.

Offer them feedback and coaching

D.

Protect them from the demands of line leaders

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Questions 23

Which is a benefit of using change agent networks?

Options:

A.

They take charge of defining and appropriate strategy for change

B.

They take accountability for delivering all change objectives within agreed timescales

C.

They provide reports to management on staff performance

D.

They help people keep up to date and involved in the change

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Questions 24

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options:

A.

Discovery

B.

Ideas

C.

Prioritization

D.

Action

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Questions 25

Which of the following statements about building and maintaining engagement throughout change are true?

1.Engaging people in change is simple and routine

2.A simple formula can be applied for all change situations

Options:

A.

Only 1 is true

B.

Only 2 is true

C.

Both 1 and 2 are true

D.

Neither 1 nor 2 is true

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Questions 26

When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?

Options:

A.

Change work priorities to devote more time to change

B.

Withdraw attraction and focus on day to day tasks

C.

Redefine the changes to suite then better

D.

Complain to senior management that change is being badly managed

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Questions 27

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Options:

A.

Mindmapping

B.

Stakeholder Radar

C.

Personas

D.

Empathay maps

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Questions 28

Why do Line Leaders make effective Change Agents?

Options:

A.

They have local decision-making authority

B.

As leaders they are unaffected by the change

C.

They can support and influence local staff

D.

They have the time to dedicate to the change

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Questions 29

Which of the common Agile concepts, behaviours, and techniques delivers a version of a product with just enough features to be usable by early customers who can then provide feedback for future product development?

Options:

A.

Minimum viable product

B.

Full transparency

C.

Self-organised teams

D.

Empowerment

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Exam Name: Change Management Foundation Exam
Last Update: Mar 31, 2025
Questions: 99

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