ChromeOS-Administrator Professional ChromeOS Administrator Exam Questions and Answers

To delegate ChromeOS device management specifically for theMarketing OU, create acustom rolewith"Chrome Management permissions"and assign it specifically to theMarketing devices OU. This ensures that the delegated admin can manage only the devices within that specific OU without impacting the entire organization.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Role Management Guide, which recommends assigning roles at the appropriate OU level for granular access control.

"Assign roles to specific OUs to limit administrative control to relevant organizational units, such as the Marketing devices OU."

By targeting the role to the Marketing devices OU, you ensure that the delegated admin does not have unnecessary access to devices in other parts of the organization, maintaining the principle of least privilege.

Objectives:

Implement delegated administration for specific OUs.

Limit administrative scope to enhance security.

The best way to handle this situation is to createChange Management documentationthat clearly outlines how users can check the compatibility of their peripherals with ChromeOS. This documentation should also include instructions on how to obtain new peripherals if needed. This proactive approach reduces confusion and ensures that users know how to verify their existing equipment.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Deployment Guide, which emphasizes proactive user communication through change management documentation during device rollouts.

"To ensure smooth transitions, provide users with detailed change management documentation, including steps to verify peripheral compatibility and obtain replacements if necessary."

Creating clear documentation helps reduce support requests and empowers users to verify their own equipment, streamlining the deployment process.

Objectives:

Facilitate smooth ChromeOS device rollout.

Enhance user self-service with comprehensive guidance.

Within the "Chrome Remote Desktop" settings in the Google Admin console, the option "Remote access clients" allows you to restrict access to Chrome Remote Desktop based on the domain of the user accounts. By configuring this setting, you can ensure that only users with accounts on your specific domain can access Chrome Remote Desktop on the managed devices.

Why other options are incorrect:

A. Firewall traversal:This setting controls whether Chrome Remote Desktop can bypass firewalls to establish connections, but it does not restrict access based on domain.

B. URL Blocking:This setting controls which websites users can access but does not specifically apply to Chrome Remote Desktop access based on domain.

D. Chrome Remote Desktop review:This setting allows administrators to review Chrome Remote Desktop sessions but does not restrict access based on domain.

To completely disable Wi-Fi and hide the Wi-Fi icon on ChromeOS devices, you need to modify the "Network" settings in the Google Admin console:

Go to "Device Management" > "Chrome Management" > "Device Settings".

Select the organizational unit (OU) containing the devices you want to manage.

Under "Network", find "Enabled network interfaces" and remove "Wi-Fi" from the list.

Save the changes.

This will disable Wi-Fi adapters on the devices and hide the Wi-Fi icon, preventing users from connecting to Wi-Fi networks.

Why other options are incorrect:

A. Restricted Wi-Fi Networks:This setting only limits which networks users can connect to, not disable Wi-Fi entirely.

B. Prevent WiMax connectivity:WiMax is a different wireless technology and not relevant to Wi-Fi.

D. Restrict 'Auto Connecting' to Wi-Fi:This only prevents automatic connection to networks but doesn't disable Wi-Fi entirely.

Update rollout plans in the Google Admin console allow administrators to gradually roll out ChromeOS updates to a subset of devices first. This allows for testing in a controlled environment before deploying to the entire fleet, reducing the risk of unexpected issues impacting all devices.

Steps to add an update rollout plan:

Access Google Admin Console: Sign in with your administrator credentials.

Navigate to Device Management: Go to Devices > Chrome > Settings > Updates.

Create Rollout Plan: Click on "Add an update rollout plan."

Select Devices: Choose the specific devices or organizational units (OUs) to include in the initial rollout.

Set Timeline: Define the start and end dates for the rollout.

Save and Apply: Save the plan and apply it to the selected devices.

Device State: Before you can enroll a ChromeOS device into an enterprise environment, it's crucial that it's not associated with any personal Google accounts. Existing consumer accounts can interfere with the enrollment process and the application of enterprise policies.

Data Backup (Optional): If the existing consumer accounts on the device contain important data, advise the users to back up their information before proceeding.

Account Removal: Sign in to the device with each consumer account and remove the account from the device. This ensures a clean slate for the enterprise enrollment process.

Powerwash (Optional): While not strictly necessary after removing accounts, performing a powerwash (factory reset) is a recommended step. It further erases any remaining data or configurations linked to the consumer accounts, ensuring a completely fresh start for the device.

Enrollment: Once the consumer accounts are removed (and optionally, after powerwashing), follow the standard enterprise enrollment steps for your organization. This typically involves entering enterprise credentials at the login screen, or using a unique enrollment token, depending on your company's setup.

ChromeOS offers different release channels with varying levels of stability and feature availability:

Stable:The most stable and widely used channel, suitable for general deployment.

Beta:Contains newer features and improvements, but with some potential for instability. Ideal for testing in a controlled environment.

Dev:More frequent updates with experimental features, less stable than Beta.

Canary:The least stable channel, updated daily with bleeding-edge features.

To test new features while maintaining reasonable stability, the Beta channel is the recommended choice.

TheChromeOS Flex upgrade transfer programallows organizations to reuse Chrome Education or Enterprise Upgrades within1 yearof deprovisioning or transferring the device. This policy is designed to ensure that licenses can be reused efficiently when upgrading or replacing devices.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Flex Upgrade Transfer Policy, which states that licenses can be reused within a 1-year period following device deprovisioning.

"The ChromeOS Flex upgrade transfer program permits reuse of licenses within one year of the device being deprovisioned or transferred."

This policy helps organizations maintain cost efficiency when transitioning from older ChromeOS devices to ChromeOS Flex devices.

Objectives:

Efficient license management during device transitions.

Maximize the use of Chrome Education/Enterprise Upgrades.

To ensure that all web traffic is filtered according to organizational policy, configure the ChromeOS devices to"Always use the proxy specified below"and provide theURL to the PAC (Proxy Auto-Config) file. The PAC file contains logic to determine which proxy server to use for specific URLs, allowing dynamic and flexible proxy configurations.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Proxy Configuration Guide, which outlines using a PAC file to configure web filtering for large-scale deployments.

"Use the 'Always use the proxy specified below' setting and specify the URL to the PAC file to enforce consistent web filtering across all ChromeOS devices."

PAC files are commonly used to direct traffic through specific proxies based on URL patterns, which is ideal for managing large lists of restricted websites efficiently.

Objectives:

Configure ChromeOS devices to use web proxies.

Enforce consistent web filtering through proxy settings.

Enabling Forced Re-enrollment ensures that even if a device is wiped (Powerwashed), it will automatically re-enroll into the management domain once it connects to the internet. This feature is crucial for maintaining control and management over devices, particularly in cases of theft or loss.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Management Best Practices, where it states that forced re-enrollment helps maintain device management post-wipe.

"When forced re-enrollment is enabled, devices that are wiped are automatically re-enrolled into your domain when connected to the internet."

This setting ensures that the device will always be managed by the organization, regardless of whether it has been wiped, thus mitigating data loss risks.

Objectives:

Manage device security and data integrity.

Implement forced re-enrollment for ChromeOS devices.

Verified Access requires a Chrome extension to communicate with the Verified Access API. While Google doesn't directly provide this extension, it offers detailed documentation and resources through the Verified Access API. Independent software vendors (ISVs) can use these resources to develop and provide compatible extensions.

Option A is incorrectbecause Google Play Store is for Android apps, not Chrome extensions.

Option C is incorrectbecause while ISVs might offer extensions, it's not the sole source. Google's documentation is essential.

Option D is incorrectbecause API keys are for authentication, not the extension itself.

When using athird-party Identity Provider (IdP)with SAML-based Single Sign-On (SSO), users might only be able to log in when connected to the Internet if theSAML single sign-on login frequencysetting is configured in a way that requires online authentication. This configuration means that users must reauthenticate against the IdP whenever they log in, rather than using cached credentials.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS SSO Configuration Guide, which specifies that configuring login frequency to "Always" forces online reauthentication.

"If the SAML single sign-on login frequency is set to 'Always', users must be online to authenticate through the third-party IdP each time they log in."

To allow offline login, configure the setting to allow cached credentials, which enables users to log in even without an active Internet connection.

Objectives:

Enable offline login for SAML-based SSO.

Manage login frequency settings effectively.

To initiate a remote desktop session to a ChromeOS device using the Google Admin console, follow these steps:

Sign in to Google Admin console: Use your administrator credentials.

Navigate to Devices: Go to Devices > Chrome > Devices.

Locate the Device: Find the device you want to connect to using its serial number or other identifying information.

Start Remote Desktop Session: Click on the device and select "Remote desktop." This will send a connection request to the user, who must accept it before the session can start.

ThePassword Managerfeature in the Google Admin console allows administrators to manage whether users can save and auto-fill passwords on ChromeOS devices. Disabling Password Manager prevents Chrome from remembering passwords, thus enhancing security by requiring users to enter credentials manually.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Password Policy Guide, which outlines how to manage password saving and auto-fill settings.

"Admins can disable the Chrome Password Manager through the Admin console to ensure that user passwords are not saved locally on the device."

This setting is crucial in high-security environments where saving passwords locally might pose a risk. Disabling Password Manager helps maintain stricter security protocols.

Objectives:

Enforce secure password management on ChromeOS devices.

Disable auto-fill and password saving.

To create a recovery image on a USB stick, you need to:

Access Chrome Web Store: Open the Chrome Web Store on a Chrome device (either a Chromebook or a computer with the Chrome browser installed).

Install Chromebook Recovery Utility: Search for and install the "Chromebook Recovery Utility" extension.

Launch the Utility: Open the installed extension.

Identify Device: Enter the model number of the ChromeOS device for which you want to create the recovery image.

Insert USB Stick: Insert a USB stick with sufficient storage capacity (at least 4GB).

Download and Create: Follow the on-screen instructions in the utility to download the correct recovery image and create the bootable USB stick.

This process will prepare a USB stick that can be used to recover or reinstall ChromeOS on a device that is not functioning properly.

When a teacher is having issues downloading files on their ChromeOS device, it’s important to troubleshoot with minimal disruption. Here are steps to address the issue:

Check Storage: Start by checking the available storage on the device. If the storage is full or nearly full, it could prevent new files from being downloaded.

Manage Files: Guide the teacher to delete or move files that are no longer needed. This can be done through the Files app on the ChromeOS device.

Clear Cache: If storage isn’t the issue, clearing the browser cache can sometimes resolve download problems.

Check Network: Ensure that the device has a stable internet connection, as an unstable connection can interrupt downloads.

To deploy a Progressive Web Application (PWA) to managed users, the most efficient method is toforce-install the PWA URL via the Chrome Apps & Extensions settingsin the Admin console. This ensures that the PWA is automatically available on all managed accounts.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Application Deployment Guide, which specifies force-installation for PWAs via the Apps & Extensions page.

"To deploy a PWA to all managed users, use the Admin console to force-install the application via the Chrome Apps & Extensions settings."

Force-installing the PWA ensures consistent access across all managed users and devices without requiring manual installation.

Objectives:

Efficiently deploy PWAs across managed devices.

Use Chrome Admin Console for application management.

To deploy ChromeOS devices as kiosks, the best approach is to implementKiosk Modepolicies. Kiosk Mode allows a ChromeOS device to run a single app (like a custom-developed Chrome application) in full-screen mode without user interference. This setup is ideal for retail environments where users should interact only with the kiosk application.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Kiosk Mode Configuration Guide, which states that Kiosk Mode is specifically designed for running dedicated apps in a controlled environment.

"Kiosk Mode enables ChromeOS devices to automatically start in a full-screen application, suitable for customer interactions and single-use applications."

Kiosk Mode ensures that the device remains dedicated to the application, preventing users from accessing other system features or settings, thus maintaining security and user focus.

Objectives:

Deploy ChromeOS devices as kiosks.

Run custom applications in a managed, locked-down environment.

In regular user mode on a ChromeOS device, pressingCtrl + Alt + topens the crosh shell (Chrome OS developer shell), a command-line interface. From there, you can execute various commands, includingpingto test network connectivity.

Other options are incorrectbecause they either have no assigned function or trigger different actions in ChromeOS.

To configure the printer specifically for finance team users, the most efficient approach is todeploy the printer via Groups. By assigning the printer to a Google Group that contains finance team members, the printer will automatically be available to all users in that group without manual configuration for each device.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Printing Configuration Guide, which recommends using Groups to deploy printers for specific user sets.

"Deploy printers to user groups to ensure that only specified users have access. Use the Groups feature to manage printer availability efficiently."

Using Groups for printer deployment ensures that only authorized users (in this case, finance team members) can print sensitive documents, maintaining security and ease of access.

Objectives:

Secure printer access for specific user groups.

Simplify printer configuration for departments.

To verify a domain in the Google Admin console, you mustadd a TXT recordto theDNS settingsat the domain registrar. This method confirms domain ownership by allowing Google to check for the specific TXT entry.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Setup Guide, which outlines the domain verification process via DNS TXT records.

"To verify your domain, sign in to your domain registrar and add a TXT record to the DNS settings. This confirms ownership for Google services."

Adding a TXT record is the standard method for proving domain ownership, which is essential when setting up Google services for a new domain.

Objectives:

Verify domain ownership for Google services.

Configure DNS settings appropriately.

The "Deprovision" command is specifically designed to remove a ChromeOS device from management policy updates. This means the device will no longer receive updates, configurations, or restrictions pushed from the Google Admin console.

Here's what happens when you deprovision a device:

Policy Removal: All enterprise policies and configurations are removed from the device.

Management Removal: The device is disassociated from the Google Admin console and no longer considered managed.

Data Wipe (Optional): You can choose to wipe the device's data during deprovisioning to ensure no company data remains.

Other options like "Reset," "Disable," or "Powerwash" may have different effects:

Reset: Resets the device to factory settings but might not remove management if not done through the Admin console.

Disable: Prevents the user from signing in but doesn't remove policies or management.

Powerwash: Factory resets the device, removing all user data and configurations, including management.

The ChromeOS Admin console provides centralized management, making it a popular choice for IT administrators. It allows them to manage policies, apps, extensions, and device settings from a single interface, streamlining administration and ensuring consistency across devices.

Option A is incorrectbecause ChromeOS management is primarily cloud-based, not on-premises.

Option B is incorrectbecause while BIOS control might be available, it's not the primary management feature.

Option D is incorrectbecause ChromeOS devices can be remotely controlled and monitored through the Admin console.

To ensure that ChromeOS devices remain managed after a wipe, you need to enableforced re-enrollment. This setting automatically re-enrolls the device into the management domain after it has been wiped (Powerwashed). This feature is crucial for organizations that manage devices remotely, as it prevents unauthorized users from removing management settings.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Device Management Best Practices Guide, which recommends enabling forced re-enrollment to maintain device management continuity.

"To ensure devices remain managed after wiping, enable the 'Forced Re-enrollment' policy in the Admin console. This setting ensures automatic re-enrollment upon startup."

Forced re-enrollment prevents the loss of device management, which is essential for maintaining security and policy compliance, especially in remote or dispersed environments.

Objectives:

Enforce device management after Powerwash.

Maintain compliance in remote work environments.

Option D is the most proactive and comprehensive approach to ensure application compatibility with new Chrome versions. Here's why:

QA Strategy:Implementing a formal Quality Assurance (QA) process allows for systematic testing of applications on new Chrome versions before they arereleased to all users. This helps identify and address compatibility issues early on.

Beta Channel Testing:Enrolling a subset of users (e.g., IT group and 5% of users) in the beta channel gives them access to pre-release versions of ChromeOS. This allows them to test applications in a real-world environment and report any bugs or issues before the stable release.

Early Bug Reporting:By identifying and reporting bugs early, you provide developers with valuable feedback and time to fix issues before the official release. This ensures a smoother transition for all users when the new Chrome version is deployed.

Why other options are incorrect:

A: User feedback is valuable, but it's reactive and may not catch all issues before they impact a larger user base.

B: Assuming all applications are automatically compatible is risky and can lead to unexpected problems.

C: While keeping applications updated is good practice, it doesn't guarantee compatibility with new Chrome versions, as changes in Chrome itself can cause issues.

ChromeOS devices configured forLong-term Support (LTS)receive feature updates every6 months. LTS is designed for organizations that require stability and predictability in their device environment, minimizing disruptions caused by frequent updates.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Long-Term Support (LTS) Policy Documentation, which clearly states that updates under LTS are delivered every 6 months.

"LTS updates are released approximately every 6 months, providing stability and minimizing changes while maintaining security updates."

LTS is ideal for educational institutions and enterprises that prioritize stability over cutting-edge features, as it reduces the frequency of significant changes.

Objectives:

Manage ChromeOS updates efficiently.

Implement Long-term Support policies.

To block access to a specific website across all managed guest sessions, you need to add the site to the"list of blocked URLs". This ensures that regardless of the session type, users cannot access the specified site.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Managed Guest Session Guide, which explains that adding URLs to the blocked list restricts access across all sessions.

"To enforce web filtering policies during Managed Guest Sessions, add the URL to the blocked list in the Admin console under User & Browser Settings."

By configuring the blocked URL list, you enforce consistent access policies even when devices are used in guest mode.

Objectives:

Implement web filtering for Managed Guest Sessions.

Enforce consistent security policies across sessions.

Access Google Admin Console: Sign in to your Google Admin console.

Navigate to Device Management: Go to Devices > Chrome > Settings > Users & browsers.

Locate Play Store Settings: Find the section related to the Play Store.

Enable Allowlist Policy: Activate the policy "Block all apps, admin manages allowlist."

Add the Security App: Go to the "Apps & extensions" section and add the specific Android app that you want to allow for the security team's organizational unit (OU).

This configuration ensures that all other Android apps are blocked from installation on ChromeOS devices, except the specified security app. This provides granular control over app deployment and enhances security by preventing unauthorized app usage.

This is the most efficient method as it applies the setting to all devices within the organizational unit (OU) through a single policy change in the Admin console.

The other options are less efficient:

Corporate policy:Relies on user compliance and is difficult to enforce.

Chrome Remote Desktop:Requires manual intervention for each device.

Custom app:Adds complexity and potential security risks.

To quickly block apps from accessing USB devices on ChromeOS, use the"Block apps by permissions" settingsin the Admin console. Selecting"USB"as the permission type ensures that no application on the device can interact with USB peripherals, mitigating potential security threats.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Application and Device Management Guide, which details using permission-based blocking for enhanced security.

"To block applications from using USB devices, configure the 'Block apps by permissions' setting in the Admin console and select 'USB' as the restricted permission."

This method provides a comprehensive and quick way to mitigate USB-based threats without individually managing each application.

Objectives:

Strengthen ChromeOS device security.

Manage app permissions effectively.

Disabling a ChromeOS device in the Admin console prevents it from booting up or being used, effectively rendering it inoperable. However, it retains the device's association with the organization, allowing administrators to track its location and manage it remotely if recovered.

The other options are not as suitable:

Tagging as stolen:Doesn't prevent device usage.

Powerwash:Removes all data and enrollment, making management impossible.

Deprovision:Removes device association, making management impossible.

To install a client certificate on a ChromeOS device for corporate Wi-Fi connectivity, it's necessary to force-install the custom extension containing the certificate. This ensures the extension is installed and activated on the device, enabling it to use the certificate for authentication. Here's how it works:

Custom Extension:The admin creates or obtains a custom extension that includes the client certificate.

Force-Installation:Using the Google Admin console, the admin configures a policy to force-install the extension on ChromeOS devices within the organization.

Device Activation:Once the device receives the policy, the extension is automatically installed and activated, even if the user doesn't manually add it.

Wi-Fi Authentication:The installed extension allows the device to use the client certificate for authentication when connecting to the corporate Wi-Fi network.

Option A is incorrectbecause guest mode installations are not persistent and won't apply the certificate to the device's Wi-Fi settings.

Option B is incorrectbecause distributing through the Chrome Web Store is not necessary for a custom extension intended for internal use.

Option D is incorrectbecause while the certificate encoding is important, it's not the primary step for enabling Wi-Fi authentication.