marks4sure logo
Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?
As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)
Field Service Management (FSM) is a solution for anything that uses which of the following? (Choose three.)
What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?
What phase in the baseline ServiceNow field service management process lifecycle immediately precedes the scheduling and dispatch phase?
As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?
What state do work order tasks need to be in for dynamic scheduling to assign them?
Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?
What is used to organize work into tasks and can also be published m the service catalog as catalog items?
How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?
When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?
As it pertains to dynamic scheduling system properties, what is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?
Task filters, task ordering rules, and un-assignment constraints are key components of which feature?
Assuming task-driven process lifecycle is enabled, how many work order tasks are required for a work order request?
Which operational role is responsible for performing work onsite and reporting status?
If geolocation is not enabled, the agent’s starting position for a given day defaults to what?
Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)
What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?
What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?
TESTED 18 Dec 2024