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What module enables an administrator to define destinations for imported data on any ServiceNow table?
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
What role enables someone to authorize a request, with no other permissions on the platform?
What policies are applied to all data entered into the platform (i.e., through a record form (UI), Import Sets, or Web Services)?
Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding
The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?
While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?
‘Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the
HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?
The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout?
After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role
What type of rules (s) would you use to implement this requirement?
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers
What actions art taken to filter a long list of records to show only those which have “email” Short Description?
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
What actions are taken to filter a long list of records to show only those with the Category of Hardware?
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?
The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?
What section on the notes tab, shows the history of the work documented on the record?
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
A form displays information about one record at the top, for example a User, Additional records, which are associated with that
User, are displayed on tabs at the bottom of the form. What are those tabs called?
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
How can administrators utilize the same content for different notification channels?
What are three security modules often used by the System Administrator? (Choose three.)
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
What is a no-code approach to control the mandatory or read-only state of a form field?
Which tool is used for creating dependencies between configuration items in the CMDB?
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
Which one of the following is an accurate list of changes that are captured in an Update Set?
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
Which term refers to application menus and modules which you may want to access quickly and often?
ServiceNow uses what term to describe all the data saved within a particular form?
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
Which of the following statements is true when a new table is created by extending another table?
What module in the Service Catalog application does an Administrator access to begin creating a new item?
When searching using the App Navigator search field, what can be returned? (Choose four.)
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
Which one of the following statements describes the purpose of a Service Catalog workflow?
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
The baseline Service Catalog homepage contains links to which of the following components?
Which one of the following statements best describes the purpose of an Update Set?
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
What is used to determine user access to knowledge bases or a knowledge article?
What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?
When importing spreadsheet data into ServiceNow, what is the first step in the process?
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?
TESTED 18 Dec 2024
