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Financial-Services-Cloud Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (WI25) Questions and Answers

Questions 4

Cumulus Insurance has a franchise business model with a large number of franchisees who operate independently but report to regional managers who are Cumulus employees. The company would like the franchise owners and their employees to have access to the Cumulus Salesforce Financial Services Cloud (FSC) instance. The company plans to use the Role Hierarchy and sharing rules to implement this. What should the architect at Cumulus Insurance be aware of for this solution?

Options:

A.

Franchise users will need to switch their browsers to a platform that supports Lightning Web Components.

B.

Salesforce FSC only allows 1,024 public groups.

C.

The administrator can define up to 300 total sharing rules for each object.

D.

Franchise users canhave multiple roles in the hierarchy.

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Questions 5

A consulting firm is asked to add Events and Milestones to a Lightning record page to give financialadvisors deeper insights into their customers' lives.

What should the consultant configure to enable advisors to capture Once-in-a-Lifetime events and, at the same time, prevent users from accidentally creating more than one event of such an event type?

Options:

A.

Once-in-a-Lifetime event types

B.

Special event types

C.

Single event types

D.

Unique event types

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Questions 6

Lake Tahoe Bank would like to capture their commercial customers in FSC. A commercial customer can be owned by multiple groups. How can Lake Tahoe Bank SF Admin configure FSC to capture and display commercial customer and its parent company ? (3 correct answers)

Options:

A.

Add the Business record type to the Group record type mapper

B.

Capture the majority owner as parent account using Account hierarchy

C.

LeverageGroups to capture the majority owner and Account hierarchy to capture minority owner

D.

Enable Relationship Group Hierarchy in Custom Metadata

E.

Link multiple owners to the business entity as a Group

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Questions 7

The Salesforce Administrator for Lake Tahoe Bank is receiving a report that a members FinancialAccount Balances are not adding up to the Financial Summary field in the related Household. Which two steps should the admin take to troubleshoot the issue?

Options:

A.

Ensure the Primary Group flag in the Account record is checked.

B.

EnsureRollUpByLookup Configuration is Active

C.

Ensure a RollUpByLookup batch job is scheduled to run every 15 mins.

D.

Ensure that the member is the Primary Member in that Household

E.

Ensure the reported Household is the Primary Group for the member

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Questions 8

Cumulus Cloud Bank is asking the consultant to explain some tools available to integrate Salesforce into several of its back-end/core systems.

Which three capabilities should a consultant recommend?

Options:

A.

Industry Integration Solutions with the MuleSoft Anypoint Platform

B.

Data Processing Engine

C.

OmniStudio Integration Procedures

D.

Data Consumption Framework

E.

OmniStudio DataRaptors

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Questions 9

How can the Salesforce Admin help agents who deal with a large number of customers on a daily basis, quickly scan the Life Events component and find the information they need without much effort?

Options:

A.

The Admin can customize the order of life events to be set in chronological order.

B.

The user can change the color of important life events to red.

C.

The Admin can change the color of important life events to red.

D.

The user can customize the order of life events to be set in chronological order

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Questions 10

The Salesforce Admin at Lake Tahoe Wealth Management Company wants to ensure that the advisors at his firm can quickly see the most important client data in the Actionable Relationship Center (ARC). What must the Admin configure for each object to display the most important fields on the side panel of ARC?

Options:

A.

Compact Layout

B.

Page Layout

C.

Search Layout

D.

Lightning Record Pages

E.

Field Sets

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Questions 11

A wealth management firm is looking to start tracking its clients' hobbies for marketing purposes in Salesforce. Which Financial Services Cloud feature is most suitable for this?

Options:

A.

Interest Tags

B.

Alerts

C.

Topics

D.

Engagement Topics

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Questions 12

Cumulus Insurance has created a Delegated Administrator group for its franchise users to reduce the workload on head office support staff.

Which three functions should be added tothe Delegated Administrator group?

Options:

A.

Unlock users.

B.

Modify permission sets.

C.

Set organization-wide sharing defaults on custom objects.

D.

Assign or remove permission sets for users in their delegated groups.

E.

Create and manage membership of specified public groups.

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Questions 13

A financial services company would like its users to be able to relate two business accounts. Whatshould the administrator configure to meet the requirement?

Options:

A.

Create a new Contact Reciprocal Role for the required value.

B.

Update the Role picklist on the Account-Account Relationship object with new value.

C.

Create a new Account Reciprocal Role for the required value.

D.

Update the Role picklist on the Account-(?ontact Relationship object with new value.

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Questions 14

Which three things must an admin keep in mind when creating Action Plan Templates'5

Options:

A.

When creating Action Plan Templates with the Ul. you can designate a plan owner different from the plan creator.

B.

When you create an Action Plan from a template for a specific target record, the plan creator can choose whether the date calculation is based on calendar or working days.

C.

An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template.

D.

When youcreate an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset " defined in the Action Plan Template

E.

The Action Plan Template permission set must be added to all users that wantto use Action Plans.

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Questions 15

Lake Tahoe Bank, an existing Salesforce customer, is planning to implement Financial Services Cloud. Their Salesforce Admin is considering whether to use a new Salesforce org or upgrade the existing org. Which three of the considerations below indicate that a new Salesforce org is the better choice9

Options:

A.

The bank wants to use this project as an opportunity toretire customization

B.

The current implementation is using a product-centric view and the bank wants to move to a customer-centric view.

C.

Data migration is a big concern The current org has a large amount of data and the Bank wants to minimize data migration efforts.

D.

The bank has limited redesign opportunities for business capabilities.

E.

Existing business capabilities and processes can be redesigned to deliver a higher business impact

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Questions 16

What capability included in the Financial Services Cloud license can assist bankers in focusing on the most promising referrals?

Options:

A.

Referral Approval Processes

B.

Intelligent Need-Based Referrals and Scoring

C.

Einstein Referral Scoring for Financial Services Cloud

D.

Referral Routing Rules

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Questions 17

Rachel is the primary member of the Adams household hired a new attorney. What type of relationship should the Wealth Advisor create in Financial Services Cloud for Rachel and her attorney before assigning the reciprocal role of "Attorney"?

Options:

A.

Create an Account-Contact relationship between the Adams Household and the attorney.

B.

Create an Account-Account relationship between the Adams Household and the attorney

C.

Create a Contact-Contact Relationships between the primary member of the Adams Household and the attorney.

D.

Create an Account-Account Relationship between the Addams Family Trust and the attorney.

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Questions 18

The Salesforce Admin wants to make it easier for call center agents to complete some common tasks by setting up flowsand launch them from the Retail Banking Console. What does the Admin have to keep in mind when setting up Flows?

Options:

A.

Flows can be used to provide step-by-step guidance for address changes, without the need for then agent to navigate to different screens.

B.

To open. edit, or create a Flow in Flow Builder, the user needs the Run Flows permission.

C.

To use Financial Services Cloud Flows, you'll need the Financial Services Managed Package installed m the org and the Financial Services Cloud a permission setassigned to the user.

D.

To use a Flow, a user must have access to the underlying object and its field

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Questions 19

It has been determined that integration with an external system is required, as the data needed by a wealth management client resides in another system. This data will be sent from the external system via an API, and Salesforce needs to be configured in preparation for the data.

Which two items should be configured?

Options:

A.

Objects and fields to store the data

B.

A flow to get the data into Salesforce

C.

A Lightning web component to restrict data from users

D.

An integration User and Integration Profile to enable the connection

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Questions 20

A financial services company needs to alert advisors about changes in client records that require action. What should the administrator consider when configuring Record Alerts?

Options:

A.

When the administrator adds a new Record Alert Category, the severity value in the alert category is the default value on the record alerts advisors create and cannot be changed.

B.

When the admin creates a value for the Severity field, the warning icon is associated with the field automatically, and advisors cannot change the icon.

C.

With permissions for Record Alerts, users can create record alerts on all custom objects and standard objects such as Financial Account.

D.

Record alert categories are not required when creating a record alert, but they help keep alerts organized.

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Questions 21

Which two limitations should a Salesforce Administrator consider before enabling Person Accounts?

Options:

A.

Person Accounts can be enabled and disabled only by contacting Salesforce Support

B.

Person Accounts cannot be disabled once they were enabled

C.

Creating a client record via Salesforce Inbox is not supported.

D.

AppExchange packages will not work if Person Accounts are enabled

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Questions 22

Cumulus Bankhas implemented Compliant Data Sharing in Financial Services Cloud. Which two things happen when an opportunity record that has opportunity participants with associated share table entries is set to Private?

Options:

A.

The share table records are deleted.

B.

Sharetable records need to be manually deleted.

C.

All opportunity participant records are delete

D.

The opportunity participant records are not deleted.

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Questions 23

What benefits do Flows for Financial Services Cloud offer to support customer onboarding? (Choose Two)

Options:

A.

Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.

B.

Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.

C.

Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.

D.

Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling

E.

Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.

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Questions 24

What feature does a Salesforce Administrator need to enable so users can see all the referrals for the members of a group?

Options:

A.

Referral Scoring

B.

Referrals Rollups

C.

Group Member Referrals

D.

ReferralGroup Process Builder

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Questions 25

An investment bank client wants all its users to track client engagements with Interaction Summaries. In addition, those call logs need to be shared with specialists in other lines of business so they can assist in specific types of deals.

Which three Financial Services Cloud standard objects should be used to help accommodate these business requirements?

Options:

A.

Interaction Summary Participant

B.

Financial DealParticipant

C.

Participant Role

D.

Interaction Participant

E.

Opportunity Participant

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Questions 26

In Financial Services Cloud, what is the criteria for commas and symbols to be displayed correctly on the Financial Account Summary component?

Options:

A.

User currency must match org default currency.

B.

Account currency must match org default currency.

C.

User's locale must match user's currency.

D.

User's locale and language must match user's currency.

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Questions 27

A wealth management division manages the financial assets of many wealthy clients.

Which three steps should the Financial Services Cloud consultant take to offer ahigh level of customization to boost user productivity?

Options:

A.

Create a new type of person account so trust group details roll down to the beneficiaries level.

B.

Create a Custom Field Set solely for the Wealth Managers without affecting the Investment Bankers.

C.

Assign the Custom Field Set to the Financial Summary component.

D.

Create and assign the Cuslhm Field Set permission set to all users.

E.

Assign the Custom Field Set To a Lightning component.

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Questions 28

What actions can a Wealth Advisor take from the Life Events card7

Options:

A.

Create Case

B.

Create Lead & Referral

C.

Open an Account

D.

Request Record Approval

E.

Create Opportunity

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Questions 29

An administrator is logged into Data Loader with their own credentials to insert new Business Account records into their Salesforce environment. They forget to specify the Account Owner field in the import file.

Assumingthere are no other issues, what should happen when the administrator uploads the import file?

Options:

A.

The import will succeed, and the Account Owner field will be left blank.

B.

The import will succeed, and the administrator will be prompted to select a user.

C.

The import will fail, since all records in Salesforce must have an owner.

D.

The import will succeed, and the administrator will be named as the default Account Owner.

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Questions 30

During a Financial Services Cloud implementation at an insurance company, a consultant needs to design a broker data model for the broker web portal. The given requirements are:

1. Brokers are treated individually, even if they are associated with the same company.

2. Brokersshould never have access to other brokers' data.

3. Brokers can nominate their assistants to access the broker portal.

4. An assistant can sometimes work for multiple brokers.

Which two considerations should the consultant consider regarding the data model?

Options:

A.

The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers.

B.

Brokers should be modeled as Contact and the Broker company should be modeled as Account,even if they're a legal entity '-' individually.

C.

Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group 1-1 Account to model their company.

D.

The Broker Assistant should bemodeled as a Contact. Then, use Contact to Contact association if they need work for multiple D Brokers.

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Questions 31

Lake Tahoe Bank has branch offices in many countries around the world and they are planning to roll out Financial Services Cloud. Which of the 2 considerations does the Salesforce Admin have to keep in mind when it comes to dealing with multiple currencies?

Options:

A.

For each user, the user currency must correspond to the default currency for the user's locale

B.

The Salesforce Admin can enable or disable multiple currencies if needed

C.

When filtering by currency values in reports or list views, users must specify a currency ISO code, such as USO or GBP. before the value.

D.

When multicurrency is enabled in FSC. advanced currencymanagement is also available

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Questions 32

Cumulus Cloud Bank must provide its customer service staff with real-time access to customeraccounts, including the ability to view current transactions and balances. As a result, the bank expects a high volume of concurrent users at peak times.

Which option is most suitable?

Options:

A.

Use the Data Consumption Framework to connect to the bank'smiddleware.

B.

Use Salesforce Connect with External Objects to expose tables from the bank's core systems, and use custom Lightning web components to surfatKthem in the Salesforce Lightning Ul.

C.

Use Salesforce ConnecHvith External Objects to expose tables from the bank's core systems, and use the standard user interface (Ul) components to surface the records in Salesforce Lightning Ul.

D.

Embed custom Lightning web components on the Account and Financial Account pages, and use custom Apex to make calloutsto the core system services.

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Questions 33

What are the three building blocks of Flow Orchestration?

Options:

A.

Steps

B.

Blocks

C.

Stages

D.

Processes

E.

Work Items

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Questions 34

Personal Banker Hank Burton is questioning hisReferral Score shown in Salesforce Financial Services Cloud. When is the Referral Score updated?

Options:

A.

The Referral Score updated when a referral is convened to an Opportunity or closed.

B.

The Referral Score updated when a lead is created using the referralrecord type.

C.

The Referral Score updated when a referral is assigned from the queue to a user.

D.

The Referral Score updated when an opportunity associated with the Referral is Closed Won

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Questions 35

A consultant advising Cumulus Bank wants to ensure that the bank is compliant with Identity Verification Regulationswhen customers contact the bank.

Which two features should a consultant leverage to design this business process?

Options:

A.

Omni Studio

B.

Process Builder

C.

Discovery Framework

D.

Screen Flows

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Questions 36

How can the Salesforce Administrator make sure that highly sensitive Life Events or Business Milestones will not be shownuntil the event actually happened?

Options:

A.

Hide the Event or Milestone on the Events & Business Milestones Lightning Component page properties.

B.

Delete the value from the Event Type picklist on the Life Event Object or the Milestone type on the BusinessMilestone object

C.

Remove the Event or Milestone from the Lightning Component in the Developer Console.

D.

Life Events are part of the FSC managed package, therefore the Salesforce Admin must contact Salesforce Support to remove the Event from the Lightning Component.

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Questions 37

For which three objects are Rollup By Lookup (RBL) summaries are available?

Options:

A.

Life Events

B.

Financial Accounts

C.

Assets and Liabilities

D.

Contacts

E.

Claims

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Questions 38

A retail bank is using Financial Services Cloudto support its operations. The bank has received complaints that its clients' documentation is often submitted late and when clients call, customer service agents are struggling with multiple systems to determine where the documentation is.

Which solutionshould a consultant suggest the client explore?

Options:

A.

A Marketing Cloud integration to manage client communications

B.

An APEX solution to leverage the SendMail capabilities of Salesforce

C.

Process Builder to create automatl&Socument requests for missing items

D.

The Send Documents flow for Retail Banking

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Questions 39

Lake Tahoe Bank would like to reslricl their Financial Services Cloud users from viewing certain types of milestones that might be irrelevant to their customersor might cause negative sentiment. How can the Salesforce Admin implement such a requirement?

Options:

A.

The Salesforce Admin can manage sensitive Life Evenls using sharing rules.

B.

The Salesforce Admin can hide the life Event or Business Milestone type, by removing it from the Event Type picklist.

C.

The Salesforce Admin can hide sensitive Life Events on Ihe Life Events component on the Lightning Page using the Properties pane.

D.

The Salesforce Admin can manage sensitive Life Events using Permission Sets.

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Questions 40

Where should a Salesforce Administrator go to add custom icons to the Life Events and Business Milestones?

Options:

A.

Lightning PageLayout > Life Events and Business Milestones Lightning Component > Page Icon Properties

B.

Setup > Custom Code > Static Resources

C.

Setup > User Interface > icons > Life Events and Business Milestones

D.

Setup > Financial Services > Icons > Life Events and Business Milestones

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Questions 41

Planter Farm Credit Union provides loan and insurance products to farmers who operate individually as well as in collaboration with other neighboring farms & farmers. The collaboration can be seasonal or for a limited timeframe. What construct in Financial Services Cloud is most appropriate to represent such collaborative customer business operations?

Options:

A.

Contact-Contact Relationship

B.

Custom Relationship Group

C.

Account with Record Type = Business

D.

Standard Household

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Questions 42

One administrator user at a financial services company needs to help management build reports and gain insights into business performance by including branch management reportable objects.

Which two considerations should the administrator include when configuring the report?

Options:

A.

Branch Unit Related Record report types have related object names including Lead, Account, and Contact but exclude Financial Account.

B.

Bankers with Branches withOpportunities, Accounts. Leads, and Contacts report types are available for creating reports with Branch Unit Related Records.

C.

The reportable objects include Banker. Branch Unit, Branch Unit Related Records, and Branch Unit Customer.

D.

When Branch Unitis the primary object, the administrator can select Branch Unit Customers or Branch Unit Related Records as related objects.

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Questions 43

Which of the following statements are correct when creating Financial Goals?

Options:

A.

Users can only create savings oriented goals.

B.

Users require the Financial Goals permission set to works with Financial Goals

C.

Users can associate a goal with a specific Financial Account.

D.

Users can create goals for paying down debt

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Questions 44

A System Administrator has received a note from one of theportfolio managers that the ActionableRelationship Center (ARC) is not visible when the portfolio manager was trying to set up relationships between two accounts. The portfolio manager has also mentioned that other colleagues in the same role have accessto it and are able to use it to manage their customer's relationships. What is a possible cause for this?

Options:

A.

The portfolio manager has not been given the permissions that enable users to view and manage ARC

B.

The portfolio manager does not have access tothe Lightning page that has the ARC component added

C.

The portfolio manager does not have access to the account records that he is trying to create for.

D.

The ARC Component has not been added to the page layout

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Questions 45

Lake Tahoe Bank has duplicate client records in their current CRM system because they come from a different systems of record. Any changes made in Salesforce should be updated in the source system. What can a Salesforce Administrator do to help bankers get a consolidated view of the individual in the Financial Services Cloud?

Options:

A.

Leverage Financial Services Cloud Relationship Groups to link duplicate client records and create a consolidated view.

B.

Implement deduplication rules in Salesforce and let the integration handle the updates to the source system.

C.

Create a custom Person Account hierarchy to link duplicate client records.

D.

Create custom components to provide a single view of the client.

E.

Link individuals using related contacts to link duplicate client records

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Questions 46

A financial services company wants to use the Financial Services Cloud Person Account data model. The company needs two Person Account record types, one to represent Individual customer and one to represent Individual independent advisors that send referrals.

What should the administrator do to set up the new record types?

Options:

A.

Create custom fields on the Person Account object.

B.

Configure Individual Record Type Mapper" custom metadata.

C.

Create a record type on the Contact object.

D.

Enable "Use Person Account" custom setting.

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Questions 47

An investment bank is implementing Financial Services Cloud (FSC) to manage the deal pipeline. Each opportunity has confidentialinformation that the deal team members must only view. In addition, each member needs the ability to take and share notes directly within Salesforce with others on the team.

Which three FSC features should be part of the solution design?

Options:

A.

Financial DealManagement

B.

Sharing Rules

C.

Complianthata Sharing

D.

Profiles

E.

Interaction Summaries

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Questions 48

Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builderto automate most of an organization's repetitive business processes.

Which use case is a suitable fit for Flow Builder?

Options:

A.

Coordinate multiple flows and assign them to multiple teams or individuals.

B.

Suggest offers and actions to users that are tailoredto meet an organization's unique business criteria.

C.

Collect input from internal users with a form placed on a Lightning page cKlaunched by abutton.

D.

Perform an operation for more records than schedule-triggered flows allow

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Questions 49

Which three related lists are visible within the Actionable Relationship Center associated with the Account object?

Options:

A.

HouseholdFinancial Accounts

B.

Cases

C.

Client Financial Goals

D.

Financial Holdings

E.

Notes and Attachments

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Questions 50

Which three permission sets grant access or extend permissionsfor record alerts in Financial Services Cloud (FSC)?

Options:

A.

OmniStudio Admin permission set

B.

FSC Standard permission set

C.

FSC Foundations permission set

D.

FSC Basic permission set

E.

OmniStudio User permission set

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Exam Name: Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (WI25)
Last Update: Apr 26, 2025
Questions: 168

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