GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

User

Menu

Data

System

Reports

Dashboards

Dynamic Views

All of the above

Contact lists must contain the home phone number and first and last name fields, at a minimum

Contact lists are read-only and cannot be updated by the agents

A contact list can have its own unique structure, including an arbitrary number of phone number types

Each campaign can have its own contact list, or contact lists can be shared among campaigns

To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

The ability to receive and route specific tweets to agents so that they can respond to those tweets

The ability to create and manage a Facebook page

The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

The ability for customers to access their accounts via social media channels

Dialog boxes

Scripts

Toast pop-ups

IVR prompts

True

False