Health-Cloud-Accredited-Professional Salesforce Health Cloud Accredited Professional Exam (SU24) Questions and Answers

Migrating from Service Cloud to Health Cloud requires several prerequisites to ensure successful installation and functionality of the Health Cloud managed package:

Log a Support Case to Enable Person Accounts (Option B):

Health Cloud relies on Person Accounts to manage patients as individuals.

Administrators must contact Salesforce Support to enable Person Accounts in the org since this cannot be activated through Setup.

Enable Contacts to Relate to Multiple Accounts (Option C):

This functionality allows a contact (e.g., a patient) to be associated with multiple accounts, such as primary care providers, specialists, or insurance entities.

Navigate to Setup > Account Settings, and enable Contacts to Multiple Accounts.

Enable Chatter Settings (Option E):

Chatter is used in Health Cloud for collaboration and real-time updates.

Administrators must ensure Chatter is activated to support case discussions, timeline sharing, and other collaborative features.

Option A: While enabling data protection is important, it is not a prerequisite for installing Health Cloud.

Option D: Enabling Person Accounts is correct, but it is done via a support case (Option B).

Key Prerequisites:Other Considerations:References:

Health Cloud Installation Guide

Enabling Person Accounts

Contacts to Multiple Accounts

In Salesforce Health Cloud, to manage prior authorization requests using preconfigured record types and page layouts, the Health Cloud Care Request Extensions package must be installed. This package provides the necessary configurations for handling prior authorizations.

Steps to Install the Health Cloud Care Request Extensions Package:

Access the Package:

Obtain the installation link for the Health Cloud Care Request Extensions package from Salesforce's official resources or through the Salesforce AppExchange.

Install the Package:

Click on the installation link and log in to your Salesforce org.

Follow the installation prompts, selecting the appropriate security settings (e.g., granting access to all users).

Complete the installation process.

Verify Installation:

Navigate to Setup > Installed Packages to confirm that the Health Cloud Care Request Extensions package is listed.

Configure Record Types and Page Layouts:

After installation, the package provides preconfigured record types and page layouts for prior authorizations.

Assign these record types and layouts to the relevant user profiles to ensure accessibility.

Benefits of Installing the Health Cloud Care Request Extensions Package:

Preconfigured Components: The package includes out-of-the-box record types and page layouts tailored for managing prior authorizations, reducing the need for custom development.

Streamlined Processes: Facilitates efficient handling of prior authorization requests, improving operational workflows for payers.

Integration with Health Cloud: Ensures seamless integration with existing Health Cloud functionalities, maintaining data consistency and integrity.

By installing this package, the Salesforce administrator can expedite the implementation of prior authorization management within Health Cloud, leveraging Salesforce's pre-built solutions to meet the organization's needs effectively.

References:

Install Health Cloud Packages

Utilization Management in Health Cloud

The HCProvider360 FlexCard is the most suitable feature to implement when Bloomington Caregivers wants to display highlighted information about providers, such as their contact details and specialties, in one centralized location.

Comprehensive View:

The HCProvider360 FlexCard is designed to aggregate and display critical provider information, including:

Contact details (phone, email, etc.).

Provider specialty.

Facility-specific information.

Flexibility:

As a part of OmniStudio FlexCards, this feature can be customized to pull data from multiple objects and display it in a clean, user-friendly interface.

Efficiency for Users:

End users can quickly view provider information without navigating through multiple pages or objects, enhancing productivity and reducing complexity.

Navigate to OmniStudio and create or customize the HCProvider360 FlexCard.

Configure data sources to fetch provider details and facility relationships.

Add the FlexCard to the appropriate Lightning page using Experience Builder or App Builder.

Provider Network Management (Option A): Focused on managing the network of providers rather than presenting detailed information in a centralized view.

Provider Relationship Card (Option B): Shows relationships but lacks the customization and detail aggregation capabilities of the HCProvider360 FlexCard.

Facility Relationship Center (Option D): More suited for visualizing facility-related relationships rather than highlighting provider information.

Why HCProvider360 FlexCard?Implementation Steps:Other Options Reviewed:References:

OmniStudio FlexCards Overview

HCProvider360 FlexCard Documentation

For a payer implementing Health Cloud, leveraging predefined rules for prior authorization reviews can significantly improve efficiency and speed. Salesforce Health Cloud provides Expression Set Templates as an out-of-the-box feature to achieve this.

Predefined Rules:

Expression Set Templates come with prebuilt rule sets that can evaluate conditions, making them ideal for automating prior authorization request reviews.

Customizable Logic:

While they provide predefined logic, templates can also be customized to align with specific payer policies or regulatory requirements.

Faster Implementation:

Using out-of-the-box templates accelerates time-to-value, as they require minimal configuration compared to building rules from scratch.

A. Integration Procedures: Focuses on data integration and server-side processing but does not address predefined rules for authorization reviews.

C. FlexCards: Provides UI components for displaying information but does not support rule evaluation.

D. OmniScript Templates: Useful for guided workflows but not specifically for predefined rule management.

Key Features of Expression Set Templates:Why Other Options Are Less Suitable:References:

Expression Sets in Salesforce Health Cloud

The Advanced Patient Card in Salesforce Health Cloud provides an organized and navigable view of critical patient information, such as insurance, clinical data, and details of the primary care physician. This feature allows healthcare providers to access key data quickly within a patient’s profile.

Key Features of Advanced Patient Card:

Data Aggregation: Consolidates insurance, clinical, and provider information in a single, easy-to-navigate view.

Customizable Fields: Allows organizations to configure the card to display the most relevant information.

Improved User Experience: Designed to streamline the workflow of care providers by providing quick access to key data.

Why Other Options Are Incorrect:

Patient Path: Focuses on tracking patient milestones rather than critical information at a glance.

Enhanced Timeline: Provides a chronological view of patient interactions, not immediate profile data.

Enhanced Highlights Panel: Displays high-level patient data but lacks the depth and configurability of the Advanced Patient Card.

References:

Advanced Patient Card Overview

Salesforce Health Cloud includes several features to ensure compliance with regulations like the Health Insurance Portability and Accountability Act (HIPAA). Among these, user authentication and access control is a key feature that safeguards protected health information (PHI) by controlling and restricting access based on user roles, permissions, and organizational policies.

Why User Authentication and Access Control is Key for HIPAA Compliance:

Role-Based Access Control (RBAC):

Salesforce allows administrators to define and manage access through role hierarchies and sharing rules. Only authorized users can view, edit, or process sensitive health data.

Shield Platform Encryption:

Salesforce Shield provides encryption capabilities for PHI. It ensures data remains secure at rest and during transit, an essential requirement of HIPAA.

Audit Trails and Field Tracking:

Salesforce Health Cloud tracks changes to sensitive data fields, offering detailed logs for auditing purposes.

Two-Factor Authentication (2FA):

2FA ensures only authenticated users access the system, adding an extra layer of security to sensitive health information.

Compliance Policies:

Salesforce’s built-in compliance tools, like health data masking and logging, align with HIPAA requirements.

Why Other Options Are Incorrect:

A. Data visualization and analytics:While important for decision-making, this feature does not directly address HIPAA compliance as it focuses on operational insights rather than security.

B. Social media integration:Social media features are unrelated to HIPAA compliance and could pose risks if improperly managed.

D. Real-time monitoring and alerts:While useful for operational efficiency, this feature is not specifically tied to compliance with HIPAA’s privacy and security rules.

References:

Salesforce Security Guide

Shield Platform Encryption Guide

Administer Health Cloud

The pharma company needs to coordinate complex, multistep processes involved in personalized medicine programs, such as apheresis and infusion. Advanced Therapy Management (ATM) in Salesforce Health Cloud is specifically designed to address such requirements.

Orchestrating Complex Workflows:

ATM enables organizations to manage and automate end-to-end workflows for advanced therapies, including CAR-T cell therapies and other personalized medicine programs.

Tracking Key Steps:

Tracks all critical steps in the patient’s therapy journey, such as cell collection (apheresis), manufacturing, shipping, and infusion back into the patient.

Collaboration Across Stakeholders:

Facilitates real-time communication and collaboration among healthcare providers, manufacturers, and logistics partners.

End-to-End Visibility:

Provides a holistic view of the therapy process, ensuring transparency and reducing delays.

Compliance with Regulations:

Ensures that all data is tracked and managed securely, supporting compliance with healthcare regulations like HIPAA and GDPR.

Patient-Centric Care:

Enables personalized tracking and reporting to deliver better patient outcomes.

Features of Advanced Therapy Management:Benefits for Personalized Medicine Programs:References:

Advanced Therapy Management Overview

Salesforce Health Cloud Use Cases

When configuring security for patient lists in Salesforce Health Cloud, administrators must consider object-level, field-level, and list-level access to ensure data privacy and compliance with regulations like HIPAA. Below are the key considerations:

HCPatientListSecurity Custom Setting (A):

This custom setting allows administrators to define and restrict access to patient lists at a granular level. For example, administrators can control which users can view or interact with patient lists based on their role or department.

Field-Level Security Impact (C):

If a user’s field-level security restricts access to a field included in the patient list’s display columns, the column will not appear in the list. This ensures sensitive data is protected and only accessible to authorized users.

Object Access Restrictions (E):

Users with restricted object-level access (via profiles or permission sets) cannot create or view lists that utilize those objects. This ensures that unauthorized users cannot access or manipulate sensitive data.

Why Other Options Are Incorrect:

B: Restriction rules in Salesforce are used to provide additional access beyond organization-wide defaults (OWDs), not for patient lists.

D: Patient list access is managed through specific Health Cloud mechanisms, not standard Salesforce sharing settings.

References:

Health Cloud Security Overview

Field-Level Security Documentation

Bloomington Caregivers aims to identify potential drug-to-drug interactions for patients' medications and provide recommendations based on that data within Salesforce Health Cloud. To fulfill this requirement, the Medication Management add-on is the appropriate solution.

Overview of Medication Management:

Medication Management is an add-on feature in Salesforce Health Cloud designed to help healthcare providers and care coordinators manage patients' medication regimens effectively. It enhances patient safety by identifying potential medication-related issues, including drug-to-drug interactions, and supports the reconciliation of medication lists during care transitions.

Key Features:

Medication Reconciliation:

Facilitates the accurate compilation of a patient's medication list, ensuring that all prescribed and over-the-counter medications are accounted for.

Drug Interaction Checks:

Automatically checks for potential drug-to-drug interactions using integrated databases, alerting healthcare providers to possible adverse effects.

Recommendations and Documentation:

Enables providers to document recommendations and notes related to a patient's medication regimen, supporting informed clinical decisions.

Implementation Considerations:

Licensing:

Medication Management is an add-on product that requires additional licensing. Ensure that your organization has the necessary licenses to access this feature.

Configuration:

Set up the Patient Medication Manager Lightning component within Health Cloud to utilize Medication Management features. This component provides an integrated interface for managing patient medications.

Integration with RxNorm:

Medication Management supports integration with RxNorm, a standardized nomenclature for clinical drugs, to enhance the accuracy of medication information and interaction checks.

References:

Medication Reconciliation: This Salesforce Help article provides detailed information on setting up and using the Medication Management feature within Health Cloud.

Salesforce

Add Medications by Using the Add Patient Medication Flow: Guidance on adding medications for patients using the Patient Medication Manager component.

Salesforce

By implementing the Medication Management add-on, Bloomington Caregivers can effectively monitor and manage patients' medication regimens, identify potential drug-to-drug interactions, and provide informed recommendations, thereby enhancing patient safety and care quality.

The FHIR R4 (Fast Healthcare Interoperability Resources) standard is the most suitable industry data standard for designing interoperability with Electronic Health Record (EHR) systems in Salesforce Health Cloud.

Widespread Adoption:

FHIR R4 is the industry standard for modern EHR systems, supported by regulatory bodies like the ONC (Office of the National Coordinator for Health IT).

Compatibility:

Salesforce Health Cloud’s Clinical Data Model and FHIR-compliant APIs are built to align with FHIR R4 standards.

Data Interoperability:

Facilitates seamless exchange of clinical data (e.g., medications, conditions, and encounters) between Health Cloud and EHR systems.

A. Clinical Data Acquisition: A generic concept rather than a specific standard.

B. Personal Health Record (PHR): Focuses on patient-controlled data, not interoperability.

C. HL7 v1 Messaging: An outdated standard superseded by FHIR for modern systems.

Why FHIR R4?Why Other Options Are Less Relevant:References:

Salesforce FHIR Integration Guide

In Salesforce OmniStudio, DataRaptors and Integration Procedures are both tools designed to handle data operations, but they serve different purposes and are suited to distinct scenarios.

DataRaptors:

DataRaptors are declarative tools used to extract, transform, and load data to and from Salesforce objects. They are ideal for straightforward data operations involving a limited number of objects.

Integration Procedures:

Integration Procedures are server-side processes that execute multiple actions in a single server call. They are designed for complex data operations, especially those involving multiple data sources or requiring orchestration of various steps.

Scenario Analysis:

Option A: The dataset required needs to read two SObjects with a clearly defined relationship.

Approach: A single DataRaptor Extract can efficiently handle this scenario by utilizing relationship queries to retrieve data from two related SObjects. DataRaptors support extracting data from multiple objects, provided there is a defined relationship between them, such as a parent-child relationship.

Option B: The action must perform a SendMail task and check for any errors.

Approach: This scenario involves sending an email and handling error checking, which goes beyond simple data extraction or loading. An Integration Procedure would be more appropriate here, as it can orchestrate multiple actions, including sending emails and managing error handling.

Option C: The task requires both a read and write of SObject data.

Approach: While DataRaptors can perform both read (Extract) and write (Load) operations, if the task involves complex logic or multiple steps, an Integration Procedure might be more suitable to manage the orchestration of these actions.

Option D: The dataset requires connecting to an external data source, such as CSV or REST API.

Approach: Connecting to external data sources typically requires capabilities beyond DataRaptors. Integration Procedures can handle REST API calls and integrate external data, making them the appropriate choice for this scenario.

Best Practices:

Use DataRaptors When:

You need to perform simple CRUD operations on Salesforce data.

The data operations involve a limited number of related objects.

Minimal transformation or processing logic is required.

Use Integration Procedures When:

The process involves multiple steps or complex logic.

You need to integrate with external systems or APIs.

Error handling and conditional processing are necessary.

References:

**OmniStudio

To change the formatting of a field element in an OmniStudio FlexCard to use the Times New Roman font and a red color, the following approaches are viable:

Custom CSS can be applied to define specific styling for field elements in a FlexCard.

CSS rules can specify the font family (Times New Roman) and color (red) precisely, providing complete control over design details.

Example:

1. Write Custom CSS (B):.my-custom-class {

font-family: "Times New Roman", serif;

color: red;

}

This CSS class can be referenced in the FlexCard configuration.

The Field Style section in the FlexCard Designer allows designers to set styling properties directly.

Font family and color are common options available in the Field Style configuration, making it straightforward to apply basic formatting changes without writing code.

2. Make Edits to Field Style (D):Why Other Options Are Incorrect:

A. Make edits to Field Properties: Field Properties control functional aspects of the field (e.g., field type or source) rather than styling.

C. Make edits to Setup Panel: The Setup Panel configures overall FlexCard settings but does not handle individual field styling.

References:

OmniStudio FlexCard Designer Documentation

Custom Styling in OmniStudio

When an end user is unable to view certain data on the Enhanced Timeline for Contact Center during User Acceptance Testing (UAT), the primary step in troubleshooting should be to verify that the user possesses the appropriate object permissions.

Understanding Object Permissions:

Purpose: Object permissions determine a user's ability to create, read, edit, or delete records of a particular object within Salesforce.

Types of Permissions:

Read: Allows users to view records.

Create: Permits users to add new records.

Edit: Enables users to modify existing records.

Delete: Grants users the ability to remove records.

Troubleshooting Steps:

Verify User's Profile and Permission Sets:

Profiles: Check the user's assigned profile to ensure it includes the necessary object permissions for the data intended to be displayed on the Enhanced Timeline.

Permission Sets: Review any permission sets assigned to the user that might grant additional object permissions.

Ensure Field-Level Security:

Confirm that field-level security settings permit the user to access the specific fields associated with the timeline data.

Check Sharing Settings:

Assess the organization's sharing rules and settings to ensure the user has the requisite access to the records in question.

References:

Salesforce Security Guide: For detailed information on configuring object permissions and ensuring proper access controls, consult the Salesforce Security Guide: Salesforce Security Guide

Conclusion:

Ensuring that users have the correct object permissions is crucial for accessing data on the Enhanced Timeline. By verifying and configuring these permissions appropriately, administrators can resolve visibility issues and enhance user experience during UAT.

The Healthcare Practitioner Facility object in Salesforce Health Cloud allows modeling of a physician's locations of service. It captures relationships between healthcare practitioners and the facilities (hospitals, clinics, etc.) where they practice.

Key Features of Healthcare Practitioner Facility:

Multiple Locations: Tracks all locations where a physician practices.

Relationships: Links practitioners to facilities, ensuring accurate mapping of service areas.

Operational Benefits: Facilitates scheduling, referrals, and care coordination by providing accurate location data.

Why Other Options Are Incorrect:

Healthcare Taxonomy: Used to classify healthcare providers based on specialties and services, not locations.

Healthcare Provider Relationship: Tracks relationships between healthcare organizations or facilities, not individual physician locations.

Account Contact Relationship: Provides a general relationship mapping but lacks the specificity required for modeling service locations.

References:

Health Cloud Data Model for Practitioners and Facilities

In Salesforce Health Cloud's Integrated Care Management, the Care Plan creation wizard is built using OmniScript. To customize this wizard, consultants should modify the underlying OmniScript components.

Understanding OmniScript:

Purpose: OmniScript is a declarative tool within Salesforce OmniStudio that enables the creation of guided, interactive workflows, commonly referred to as wizards. These scripts guide users through complex processes, ensuring data consistency and enhancing user experience.

Key Features:

Declarative Configuration: Allows for the creation and modification of scripts without the need for custom code.

Reusable Components: Facilitates the use of pre-built elements to streamline the development process.

Integration Capabilities: Supports integration with various data sources and systems, enabling comprehensive data handling.

Customizing the Care Plan Creation Wizard:

Access the Relevant OmniScript:

Identify the OmniScript associated with the Care Plan creation process. This script defines the steps and user interface elements presented during care plan creation.

Modify the OmniScript:

Add or Remove Steps: Adjust the sequence of steps to align with the desired workflow.

Customize Input Fields: Alter field properties, such as labels, default values, and validation rules, to meet specific requirements.

Incorporate Business Logic: Implement conditional logic to tailor the user experience based on input data or user roles.

Test the Customized OmniScript:

Conduct thorough testing to ensure that the modifications function as intended and provide a seamless user experience.

References:

Create an Enhanced Care Plan Using Care Plan Templates: For insights into how OmniScript is utilized in the care plan creation process, refer to Salesforce's documentation: Create an Enhanced Care Plan Using Care Plan Templates

Create Care Plans from Care Gaps by Using an OmniScript Flow: To understand the application of OmniScript in creating care plans from care gaps, see: Create Care Plans from Care Gaps by Using an OmniScript Flow

Conclusion:

Customizing the Care Plan creation wizard in Integrated Care Management involves modifying the associated OmniScript. By tailoring this script, consultants can enhance the care plan creation process to better meet the specific needs of their organization.

For managing the MedTech company’s business operations and ensuring contract compliance, MedTech Accelerator and Sales Agreements are the most relevant Health Cloud features.

Purpose:

Provides industry-specific templates and configurations tailored for MedTech companies to manage complex processes such as equipment tracking, service level agreements (SLAs), and customer contract compliance.

Capabilities:

Tracks customer contracts and ensures compliance with regulatory and operational requirements.

Helps streamline processes like inventory management and maintenance scheduling.

Purpose:

Enables companies to define, track, and manage agreements with customers, including product quantities, pricing, and timelines.

Capabilities:

Tracks fulfillment against agreements to ensure compliance with contractual obligations.

Provides visibility into sales performance and adherence to commitments, reducing risks of non-compliance.

Advanced Account Forecasting (Option B):

Focused on revenue prediction and quota management rather than contract compliance.

Remote Device Monitoring (Option D):

While relevant to device tracking, it does not address contract compliance or business process management.

1. MedTech Accelerator (Option A):2. Sales Agreements (Option C):Other Options:References:

MedTech Accelerator Overview

Sales Agreements in Salesforce

Salesforce Health Cloud’s Intelligent Document Automation streamlines document management and integrates directly into workflows. Below are the key out-of-the-box capabilities leveraged with Intelligent Document Automation:

Record Type Association (A):

Automatically associates received documents with the appropriate record type, such as insurance claims, prescriptions, or referrals.

This ensures accurate categorization and alignment with organizational data models.

Automated Document Checklist Item Creation (C):

Automatically generates checklist items based on received documents, ensuring that follow-up tasks or reviews are created and assigned to appropriate users.

Barcode Scanning (E):

Supports barcode scanning to quickly identify and associate documents with the correct patient or case, improving operational efficiency and reducing errors.

Why Other Options Are Incorrect:

B (Document Rotation): Document rotation is not a built-in feature of Intelligent Document Automation in Health Cloud.

D (eFax Connection): eFax integration requires additional setup or third-party tools and is not an out-of-the-box Health Cloud feature.

References:

Intelligent Document Automation Overview

Salesforce Document Management Features

To fulfill the requirement of assigning a personalized care plan based on responses from a questionnaire, the following capabilities should be leveraged:

Salesforce Surveys (C):

Facilitates the creation of custom questionnaires.

Enables care managers to record patient responses directly within Salesforce.

Integrated Care Management (B):

Uses care plans to define problems, goals, and interventions.

Automatically assigns personalized care plans based on survey responses via automation (e.g., Flows or OmniScripts).

How These Work Together:

Step 1: Care managers use Salesforce Surveys to record patient responses post-discharge.

Step 2: A configured automation (e.g., Flow) processes these responses and assigns the appropriate care plan using Integrated Care Management.

Why Other Options Are Incorrect:

A. Care Programs: Focuses on managing care program enrollments, not care plan automation.

D. Discovery Framework: Helps manage patient needs and goals but does not handle surveys or care plan assignments.

References:

Salesforce Surveys Overview

Integrated Care Management Overview

Implementing patients or members in Health Cloud requires careful configuration to accurately represent individual relationships and household structures.

1. Ensure the Account is the Parent to Household Accounts (Answer C):

Purpose: In Health Cloud, modeling household relationships is essential for understanding the familial and support networks of patients. By setting the Account as the parent to Household Accounts, you can effectively represent and manage these relationships.

Implementation Steps:

Create a Household Account to represent the family or support group.

Associate individual Person Accounts (patients) as members of this Household Account.

Use the Account Hierarchy to visualize and manage these relationships.

In Salesforce Health Cloud, Person Accounts represent a combination of Account and Contact records. Ensuring that a user accessing a Person Account has appropriate access to both the Account and associated Contact is essential for seamless functionality.

Controlled by Parent Setting:

When Contacts are set to Controlled by Parent, the access to Contact records is directly inherited from the parent Account. This simplifies access management, ensuring that if a user has access to the Account, they automatically gain equivalent access to its associated Contact records.

This approach aligns with Health Cloud's best practices for managing Person Accounts, where consistent access to both the Account and Contact components of a Person Account is crucial.

Why Not the Other Options?

A. Set Modify All on the Account object at the Profile level: This grants unrestricted access to all Account records, which may violate security and privacy principles, particularly in healthcare settings (e.g., HIPAA compliance).

B. Set Private for the Contact object: Setting Contacts to Private could restrict access to essential information within Person Accounts, contradicting the need for full access to the entire record.

D. Set the organization-wide default to Public Read Write for the Account object: This would expose all Account records to all users, creating significant data security risks.

Best Practice: Using Controlled by Parent ensures adherence to healthcare compliance standards while simplifying data visibility management within the Health Cloud ecosystem.

References:

Salesforce Security Guide

Health Cloud Person Account Best Practices

To enable Bloomington Caregivers to offer remote monitoring and integrate patient device data into Salesforce Health Cloud, an administrator should configure the following records:

Units of Measure:

Purpose: Define the measurement units for various health metrics (e.g., kilograms for weight, mmHg for blood pressure).

Configuration: Create records in the UnitOfMeasure object to standardize how data from patient devices is interpreted and displayed.

Remote Monitoring Device Types:

Purpose: Catalog the types of devices patients use for remote monitoring (e.g., glucometers, heart rate monitors).

Configuration: Define device types to manage and organize incoming data effectively.

Care Observations:

Purpose: Record and store the health metrics and observations collected from patient devices.

Configuration: Utilize the CareObservation object to capture data such as blood glucose readings or heart rate measurements.

Code Sets:

Purpose: Standardize the types of health metrics being monitored (e.g., defining what constitutes a blood glucose measurement).

Configuration: Create code sets to ensure consistency in data categorization and reporting.

Implementation Steps:

Set Up Remote Monitoring in Health Cloud:

Navigate to Health Cloud settings to configure remote monitoring features.

Create code sets for each health metric to be monitored.

Define units of measure corresponding to these code sets.

Establish care observations to capture and store incoming data.

Configure remote monitoring device types to manage various patient devices.

By setting up these records, Bloomington Caregivers can effectively implement remote monitoring, allowing seamless integration of patient device data into Health Cloud. This setup facilitates real-time health data tracking, enhancing patient care and engagement.

References:

Set Up Remote Monitoring in Health Cloud

Remote Monitoring and Device Registration Data Model

To modify the out-of-the-box Advanced Patient Card in Salesforce Health Cloud to display the Category, SubjectID, and Date for active Clinical Alerts, a developer should follow these steps:

Clone the Parent Card (Option A):

Begin by cloning the existing parent FlexCard that represents the Advanced Patient Card. This allows you to create a customized version without altering the original component.

Cloning ensures that the new card retains the base functionality while providing the flexibility to add or modify features as required.

Create a DataRaptor to Extract Necessary Data (Option C):

Utilize OmniStudio's DataRaptor to define a data extraction process that retrieves the specific fields—Category, SubjectID, and Date—from the Clinical Alerts object.

Configure the DataRaptor to filter and return only active clinical alerts, ensuring that the card displays relevant information.

This step is crucial for sourcing the data that will be presented on the customized patient card.

Change the Child Card State to Show Active (Option E):

After cloning the parent card, modify the state of the child card to ensure it displays active clinical alerts.

This involves setting the appropriate conditions within the card's configuration to filter and present only active alerts, aligning with the requirement to display current clinical information.

By executing these steps, the developer customizes the Advanced Patient Card to effectively display the desired fields for active Clinical Alerts, enhancing the utility of the patient card for healthcare providers.

References:

Advanced Patient Card - Salesforce Help

OmniStudio for Health Cloud

To track account information and its geographical details, the following objects in Salesforce Health Cloud support the scenario:

Location:

Represents the physical location of a healthcare facility, such as a hospital or clinic.

Tracks details like address, contact information, and geocoordinates for mapping purposes.

Facilitates integration with tools for location-based services or routing.

Healthcare Facility:

Represents the organizational entity (e.g., hospital, clinic, or medical practice).

Stores information about the type of facility, services offered, and affiliations with healthcare networks.

Facility Address:

Stores detailed address information specific to a healthcare facility.

Enables differentiation between multiple addresses for the same facility, such as billing and physical addresses.

Why Not the Other Options?

D. Clinic Location: This object is not part of Health Cloud's standard data model.

E. Account: While Account is central to tracking organization details, it does not specifically address geographical details.

Use Case Implementation: By combining Location, Healthcare Facility, and Facility Address objects, organizations can provide comprehensive geographical and organizational data to representatives, enabling efficient onsite operations.

References:

Health Cloud Data Model Documentation

Geolocation Features in Salesforce

When preparing for the go-live of Bloomington Caregivers, it's essential to ensure that system users have the appropriate permissions to access Health Cloud functionalities. Salesforce utilizes permission set licenses to grant users access to specific features beyond their standard user licenses. In this context, two critical permission set licenses should be assigned:

Health Cloud Permission Set License:

Purpose: This license provides users with access to features delivered in the Health Cloud managed package. It enables functionalities that are integral to Health Cloud but not included in the core Salesforce platform.