HP2-I47 Selling HP PS Lifecycle Services 2023 Questions and Answers

The advantage of HP Imaging and Application Services is that systems are configured during the build process and arrive onsite ready to use, tailored to customer needs. According to the HP Image and Software Configuration Services datasheet1, HP provides several service choices that provide customers with flexibility and help ensure that devices arrive customized to their organization’s IT and business needs. The datasheet also states that HP Imaging and Application Services include support for driver installs/updates, application installs, OS setting changes, image migration, image validation, and image archiving. Therefore, the correct answer is A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.

The important consideration that you should discuss with this customer is D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.

HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

However, HP Care Packs are only available for devices that are in good working condition at the time of purchase. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date. Otherwise, they will not be eligible for HP Care Pack services12.

If you want to help the customer find the right HP Care Pack for their devices, you can use the HP Care Pack Finder tool on the HP website3. You can also contact an HP representative for more details or assistance.

The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.

• Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.
• All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.

The other options are incorrect because:

• HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.
• HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .
• Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .

1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP® Official Site 2: HP Support Services | HP® Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4: HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP® Official Site] : [HP Managed Print Services | HP® Official Site]

The correct answer is C. They are attached to hardware by the device serial number and sold as a transactional upfront payment.

HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.

HP Care Pack Services are sold as a transactional upfront payment, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service. Customers can check the status and coverage of their HP Care Pack Services online by entering their device serial number12.

If you want to learn more about HP Care Pack Services, you can visit the HP website1 or contact an HP representative for more details or assistance. You can also use the HP Care Pack Finder tool on the HP website3 to find the right HP Care Pack for your device.

1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: HP Care Pack Central

The two options that HP Fix Services provide for HP Personal Systems are A. Operating system and firmware updates and C. Multiple response time options to meet customer needs. According to the HP Fix Services website1, HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field. Some of the features of HP Fix Services are:

• Operating system and firmware updates: HP can help customers keep their devices up to date with the latest operating system and firmware updates, as well as provide support for troubleshooting and resolving issues related to these updates1.
• Multiple response time options: HP offers a range of response time options to suit different customer needs, such as next business day onsite support, same day onsite support, or 4-hour onsite support. Customers can also choose from different service levels, such as standard or premium1.

Other features of HP Fix Services are:

• Remote diagnosis and support: HP can remotely diagnose and fix device issues, such as boot-up problems, system performance issues, network connectivity issues, and other problems. HP can also provide phone and chat support for customers who need assistance12.
• Accidental damage protection: HP can protect customers from accidental damage to their devices, such as drops, spills, power surges, or breaks. HP can provide repair or replacement of the damaged device with no hidden fees2.

The best answer for this question is A. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door, regardless of work location. This is because HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help the customer reduce downtime and improve productivity. According to the HP Set Up Services website1, HP can configure the PCs to the customer’s specifications right at the factory, deliver them to the employee’s homes or offices, and provide installation and data migration services if needed. HP Set Up Services also include HP Device Provisioning Services, which allow the customer to provision new devices from the cloud using Microsoft Endpoint Manager1. Therefore, HP Set Up Services can help the customer refresh their PCs with minimal disruption and hassle.