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PEGAPCDC87V1 Certified Pega Decisioning Consultant (PCDC) 87V1 Questions and Answers

Questions 4

To calculate the total number of customer responses of four actions in a group, you must use________________.

Options:

A.

four Group By components

B.

one Group By component

C.

four Set Property components

D.

one Set Property component

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Questions 5

U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.

What changes do you need to make in the decision strategy for the updated scorecard to take effect?

Options:

A.

Remap the scorecard property in the decision strategy for the change to take effect.

B.

Add a new Group By component for the mortgage limit calculation.

C.

The score calculation is independent of the strategy and no change is required.

D.

A new proposition filter needs to be configured in the strategy to filter on customer income.

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Questions 6

A volume constraint is configured to apply constraints to actions as a group rather than for each action individually. A customer qualifies for 3 actions, and the volume limit on the top-ranked action is above zero, the limits on the 2 lower-ranked actions have been reached. Given this scenario, how many actions will be selected for the customer in the outbound run?

Options:

A.

3

B.

0

C.

2

D.

1

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Questions 7

MyCo, a telecommunications company, wants to present customers with a free 2GB data offer when contacting the call center for mobile number portability. Which arbitration factor do you configure to implement this requirement?

Options:

A.

Context weighting

B.

Business levers

C.

Action value

D.

Propensity

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Questions 8

Which statement is true about email treatments?

Options:

A.

You must always embed the images in the email

B.

When you use a seed list to test an email, the personalization attributes do not appear in the received email

C.

You can personalize the email subject, for example, Dear

D.

When you design emails using external tools, you cannot include Pega-specific personalization tags

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Questions 9

An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.

PEGAPCDC87V1 Question 9

If the following volume constraint is applied, how many actions are delivered by the outbound run?

Options:

A.

75 emails 25 SMSes

B.

75 SMSes and 25 emails

C.

100

D.

150

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Questions 10

U+ Bank, a retail bank, does not want to annoy customers by offering them a mortgage refinance option if they have less than 5% to pay off on their loan, although it would be profitable for the bank. Which engagement policy condition best suits this requirement?

Options:

A.

Applicability

B.

Eligibility

C.

Suitability

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Questions 11

Reference module: Creating and understanding decision strategies. Enrichment decision components provide the ability to ________.

Options:

A.

set a text value to a strategy property

B.

filter actions based on priority and relevance

C.

set customer properties

D.

enrich a decision strategy with comments

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Questions 12

In Pega Customer Decision Hub™, the characteristics of an action are defined by using

Options:

A.

properties

B.

logos

C.

plain text

D.

banners

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Questions 13

Reference module: Sending offer emails

U+ Bank currently uses Next-Best-Action Designer to manage 1:1 customer engagement in the web channel. The bank would like to promote the same offers in email. Which two additional configurations are needed in Next-Best-Action Designer to promote the offers in email? (Choose Two)

Options:

A.

Ensure that the email channel is enabled

B.

Configure the arbitration to boost prioritization of actions meant for email

C.

Define the primary schedule

D.

Create a separate issue and group business structure in the taxonomy that is specific to email actions

E.

Setup real-time container triggers to communicate with the email server

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Questions 14

U+, a retail bank, runs an audience simulation with only engagement policies in scope (no arbitration) to understand how its engagement policy conditions perform for its sampled customers. The image above shows the results of this simulation. What do the action-level numbers indicate?

PEGAPCDC87V1 Question 14

Options:

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Questions 15

U+ Bank wants to use Pega Customer Decision Hub™ to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.

To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

Options:

A.

Define the starting population

B.

Enable web channel

C.

Add contact policy rules

D.

Map the real-time container to a business structure level

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Questions 16

U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub™. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.

In the Answer Area, select the correct execution for each Task.

PEGAPCDC87V1 Question 16

Options:

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Questions 17

Myco, a telecom company, uses Pega Customer Decision Hub™ to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.

As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

Options:

A.

a list of customer email addresses from the Test Message tab

B.

schedule an outbound run with a limited number of customers

C.

preview section from the email content editor

D.

a seed list from the Test Message tab

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Questions 18

What does a solid arrow from a “Set Property” component to a “Filter” component mean?

Options:

A.

There is a one-to-one relationship between a “Set Property” and a “Filter” component.

B.

A property from the “Set Property” component is referenced by the “Filter” component.

C.

To evaluate the “Set Property” component, the “Filter” component is evaluated first.

D.

Information from the “Set Property” component is copied over to the “Filter” component.

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Questions 19

If the Pega Customer Decision Hub presents Next-Best-Action recommendations to a customer in a call-center, the Next-Best-Action is re-evaluated when _____, ____, and ____ (Choose Three)

Options:

A.

the service representative completes a task

B.

a customer responds to an offer

C.

the service representative is in the middle of completing a task

D.

a customer changes the call context

E.

the marketer retires an offer

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Questions 20

Aggregation components provide the ability to________________.

Options:

A.

filter actions based on priority and relevance

B.

make calculations based upon a list of actions

C.

choose between actions

D.

set a text value to a strategy property

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Questions 21

U+ Bank has decided to use the Pega Customer Decision Hub™ to recommend more relevant banner ads to its customers when they visit the personal portal.

Select each placement type on the left and drag it to the correct requirement on the right.

PEGAPCDC87V1 Question 21

Options:

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Questions 22

Myco, a telecommunications company, has introduced new data plans for students. The company wants to present offers to customers based on the responses of a test group that already received the offer. Which arbitration factor do you configure to implement this requirement?

Options:

A.

Propensity

B.

Context weighting

C.

Business levers

D.

Action value

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Questions 23

Which two of these statements is true about Value Finder? (Choose Two)

Options:

A.

Shows the distribution of under-served customers across different groups

B.

Projects estimated value of the subsequent next-best-action run

C.

Identifies opportunities for improvement

D.

Identifies engagement policy conditions with bias

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Questions 24

Reference module: Sharing action details with third-party distributors.

A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on the project representing the bank, what is your response?

Options:

A.

Action details can only be transferred via secure FTP

B.

Action details will be written to the local filesystem by default. But we will write an external process to transfer them to the cloud

C.

Action details can be directly written to either of those cloud storage solutions

D.

Action details can be written directly to Amazon S3 but not Microsoft Azure

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Questions 25

U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.

Which two valid actions do you create? (Choose Two)

Options:

A.

Credit card status

B.

No annual fee credit card

C.

1% cash back credit card

D.

Credit card number

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Questions 26

As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.

Which three business issues do you recommend? (Choose Three)

Options:

A.

Collections

B.

Service

C.

Retention

D.

Resource Planning

E.

Accounting

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Questions 27

You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.

Select each component on the left and drag it to the correct requirement on the right.

PEGAPCDC87V1 Question 27

Options:

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Questions 28

MyCo, a telecom company, has a new requirement to track customer responses over a period of 20 days. What do you need to create to start tracking customer responses for the given period of time?

Options:

A.

Interaction History component

B.

Data Join component

C.

Interaction History summary rule

D.

Group By component

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Questions 29

U+ Bank has recently defined two contact policies:

1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days

2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days

Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

Options:

A.

Paul rejected other credit card offers twice on the web channel and once in contact center

B.

Paul rejected the Reward card offer once on the web channel

C.

Paul rejected the Reward card offer once in contact center

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Questions 30

U+, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank does not want any bias except to satisfy the eligibility condition Age >=18. As a Decisioning Consultant, how will you configure the ethical bias policy to allow a minimum bias on age?

PEGAPCDC87V1 Question 30

Options:

A.

0 Gini

B.

0.7 Gini

C.

No Detection

D.

0.1 Gini

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Questions 31

U+ Bank, a retail bank, is currently presenting a cashback offer on its website. Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer.

PEGAPCDC87V1 Question 31

While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt-to-income ratio from 48 to 45 As business user, what are the two tasks that you define to update the cashback offer? (Chose Two)

Options:

A.

Add a new treatment

B.

Edit an existing treatment

C.

Remove existing treatment

D.

Edit the action details

E.

Edit the engagement policy

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Questions 32

U+ bank uses a decision table to return a label for a customer. Examine the above decision table and select which label is returned for a customer with a CLV score of 550 and a LOW propensity to leave

PEGAPCDC87V1 Question 32

Options:

A.

B

B.

A

C.

D

D.

C

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Questions 33

U+, a retail bank, does not want to offer a Gold card to customers who already have a Platinum card. Which engagement policy condition best suits this requirement?

Options:

A.

Eligibility

B.

Applicability

C.

Suitability

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Questions 34

U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.

What do you configure to implement this requirement?

Options:

A.

Trigger an external ETL (Extract-Transform-Load) process

B.

Select Refresh the audience

C.

Run the starting population segment daily

D.

Select different audience sample with similar profile

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Questions 35

U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.

What condition possibly prevents Anna from seeing the new Rewards card offer?

Options:

A.

Applicability

B.

Suppression rules

C.

Suitability

D.

Eligibility

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Questions 36

To access a property from an unconnected component, you use the____________.

Options:

A.

dot-property value directly

B.

property value

C.

component-dot-property construct

D.

customer-dot-property construct

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Questions 37

Reference module: Creating and understanding decision strategies.

MyCo, a mobile company, wants you to calculate the total revenue of three new actions offered in the first quarter. What do you configure to compute the total revenue?

Options:

A.

Three Group By components

B.

Three Set property components

C.

A single Group By component

D.

A single Set Property component

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Questions 38

U+ Bank has decided to nudge the Platinum Plus credit card to customers who visit their home page. Which arbitration factor do you configure to implement this requirement?

Options:

A.

Propensity

B.

Context weighting

C.

Action value

D.

Business levers

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Questions 39

U+ Bank has recently implemented Pega Customer Decision Hub"M. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning consultant, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.

What else do you configure for the new treatments to be present in the next-best-action recommendations?

Options:

A.

No need to do anything. The strategy is auto-generated.

B.

Change the generated decision strategy.

C.

Modify the Next-Best-Action Framework strategy to cater to the new web channel.

D.

Create a channel strategy specifically for web.

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Questions 40

U+ Bank's marketing department wants to promote various auto loan offers to qualified customers on its website by using the Pega Customer Decision Hub™. The bank wants to show the offers on the customer's account page when customers log in to their account. The bank has defined several conditions customers must satisfy to see these auto loan offers.

As a decisioning consultant, which two of the following configurations do you implement to achieve the business requirement? (Choose Two)

Options:

A.

Send promotional emails

B.

Create a segment

C.

Create a decision strategy

D.

Set up the business structure

E.

Define contact policy rules

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Questions 41

U+ Bank wants to introduce a new group of offers called Credit cards for all customers. As a decisioning consultant, which two valid actions do you create? (Choose Two)

Options:

A.

Credit card status

B.

No annual fee credit card

C.

1% cashback credit card

D.

Credit card number

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Questions 42

U+ Bank decides to introduce a credit cards group by leveraging the Next-Best-Action capability of Pega Customer Decision Hub™ The bank wants to present the credit card offers through inbound and outbound channels based on the following criteria.

1 Customers must be above the age of 18 to qualify for credit card offers

2. The site offers credit cards only if customers do not explicitly opt-out of any direct marketing for credit cards.

3. The Platinum Card one of the credit card offers, is suitable for customers with debt-to-income ratio < 45

As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.

PEGAPCDC87V1 Question 42

Options:

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Questions 43

U+ Bank wants to leverage Pega Customer Decision Hub's Next Best Action capability to promote new offers to each customer who visits the website based on eligibility. For this requirement, the bank needs to define several complex eligibility criteria. As a decision consultant, how would you configure this requirement?

Options:

A.

Use Prediction Studio to configure the requirement

B.

Make changes to the Next-Best-Action Framework decision strategy

C.

Create new decision strategies

D.

Configure suppression rules in Next-Best-Action Designer

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Questions 44

A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day 1. On day 3, it sends a reminder email to customers who haven't responded to the first email. On day 7, it sends a second reminder to customers who haven't responded to the first two emails. If you were to re-implement this requirement using the always-on outbound customer engagement paradigm, how would you approach this scenario?

Options:

A.

Configure a primary schedule for the original offer email and setup an ad-hoc or emergency schedule to send reminder emails

B.

Create three segments to identify the target audience for each of the three offer emails - day 1, day 3 and day 7. Setup three schedules per day targeting each of the three segments

C.

Create an action with a flow that contains 3 Send Email shapes, one for each email. Set appropriate wait times between the shapes

D.

Configure the primary schedule to run daily and let the AI choose the best action from all the actions that a customer qualifies for based on engagement policies

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Questions 45

A bank wants to leverage Pega Customer Decision Hub’s Next-Best-Action capability to promote new offers to each customer on their website. What information does Pega Customer Decision Hub send back to the website in response to the real-time container request?

Options:

A.

Only the image location and its type

B.

Only the image location

C.

The treatment details and relevant action attributes

D.

Only the action name and description

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Questions 46

Reference module: Creating eligibility rules using customer risk segments.

PEGAPCDC87V1 Question 46

U+ Bank uses a decision table to return a label for a customer. Examine this decision table and select which label is returned for a customer with a credit score of 115 and an average balance of 15000.

Options:

A.

C

B.

B

C.

A

D.

D

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Questions 47

Which two of these statements are true about creating segments? (Choose Two)

Options:

A.

In a segment you can reference customer properties OR another segment, but not both

B.

A segment run can be triggered by the Next-Best-Action outbound schedule

C.

The list of customers in a segment can be viewed from within the segment

D.

When building the segment, if you want to know the count resulting from the criteria defined so far, the only way to do this is by running the segment

E.

The result of a criteria group can be combined with the result above it using AND and OR operators

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Questions 48

Myco, a telecom company, has recently implemented Pega Customer Decision Hub™. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.

What artifact do you configure to translate the traditional segments used to identify the target audience?

Options:

A.

Engagement policies and Arbitration

B.

Contact policies

C.

Segmentation

D.

Audience

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Questions 49

U+ Bank promotes credit card offers on its website and uses Pega Customer Decision Hub to personalize the offer for every customer. Now, the bank wants to lower the number of customers that leave the bank by showing a proactive retention offer to high churn risk customers instead. As an NBA analyst, you are tasked with creating a new applicability setting to comply with the new business rule. Which business issue or issues do you modify?

Options:

A.

The Sales issue

B.

The Retention issue

C.

No modification is required

D.

The Sales issue and the Retention issue

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Questions 50

U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. They have unit-tests in place using persona tests. The bank has recently added new engagement policy conditions to present credit cards to qualified customers and re executed the tests. They see failures in the tests. What do they do next?

Options:

A.

Accept that some of the tests are failing because of the changes

B.

Remove the failing tests to ensure everything is green

C.

Analyze test case failures, change them and re execute until everything is green

D.

Revert the engagement policy rules so that the persona tests not failing

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Questions 51

As a Decisioning Consultant, you are tasked with configuring the ethical bias policy. Which context do you need to select to add bias fields?

Options:

A.

Treatment

B.

Customer

C.

Action

D.

Action Group

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Questions 52

When a customer is offered an action that they already accepted, this is because_________.

Options:

A.

the strategy is not customized to exclude previously accepted offers

B.

there are no suppression rules defined

C.

the actions are filtered based on eligibility

D.

the customer intent was captured incorrectly

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Questions 53

U+ Bank uses Pega Customer Decision Hub™ to display an offer to its customers on the U+ Bank website.

The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.

What do you configure in the Next-Best-Action Designer to achieve this outcome?

Options:

A.

Engagement policies

B.

Contact policy rules

C.

Customer segments

D.

Arbitration rules

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Questions 54

The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub™ on its website to promote new offers to each customer.

Place the events in the sequential order.

PEGAPCDC87V1 Question 54

Options:

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Questions 55

U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.

As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™.

PEGAPCDC87V1 Question 55

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

Options:

A.

Fair

B.

Good

C.

Very Poor

D.

Poor

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Exam Code: PEGAPCDC87V1
Exam Name: Certified Pega Decisioning Consultant (PCDC) 87V1
Last Update: Mar 30, 2025
Questions: 184

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