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ON NO: 4 DRAG DROP
You need to conduct discovery meetings to gather information for each job role.
Which type of meeting should you use for each department?
To answer, move the appropriate meeting types to the correct departments. You may use each meeting type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to identify a product that can perform the functions of the current tools with minimal custom development.
Which product should you use?
A company plans to implement Microsoft Power Platform to provide data controls. The current implementation is complex and spans multiple environments.
The IT team will implement DLP policies. Members of the team have different security roles applied to their user accounts, depending on their specified level of access.
You need to identify which policies the IT team can apply for the different security roles.
Which policy type should you recommend for each security role? To answer, move the appropriate policy types to the correct security roles. You may use each policy type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to recommend solutions to meet the integration requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company has a Power Platform environment that connects to a third-party marketing application.
The company reports that the data in the Power Platform lead table does not match data from the marketing application. Issues include:
The owner data in the lead table and the third-party application do not match.
The Topic column has more information than the related record from the marketing application.
There are differences in how telephone numbers are formatted.
You need to determine which processes are causing the issues.
Which three processes may be causing the differences observed? Each correct answer presents a complete
solution.
NOTE: Each correct selection is worth one point.
You are implementing a solution that includes applications which perform high-volume Microsoft Dataverse operations.
The applications must not experience a loss of functionality or loss of performance due to service protection API limits.
You need to evaluate metrics for the service protection API limits.
Which three metrics should you evaluate? Each correct answer pat of the solution.
NOTE Each correct selection is worth one point.
You need to display the All Contracts view in Microsoft Teams for the sales department. In which location in Microsoft Teams should you add the information?
A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.
You need to recommend a solution to automate the process.
What should you recommend?
A company has a Power Platform solution that integrates with a third-party system.
The client reports that unexpected updates are being made to the Accounts table.
You need to determine the root cause of the issue.
In which three locations should you investigate? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You are evaluating a solution design for a model-driven app that will have a large number of complex forms.
Many of the forms take up to 10 seconds to load.
You need to recommend solution to speed up loading times for the forms.
Which two solutions should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You are a Power Platform consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
All support issues must come in by email, need to be logged, and assigned to the support group.
Accounts must synchronize with the parent company Oracle database.
Reports must be sent to the executives on a weekly basis.
No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You are a Microsoft Power Platform architect reviewing requirements for an online shopping app.
You need to identify requirement types for the app.
How should you categorize the requirements? To answer, drag the appropriate categories to the correct requirements. Each category may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content
NOTE; Each correct selection is worth one point.
A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
Handle multiple customer interactions at once
Ensure that users can access information from several business applications.
Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
A customer plans to use Microsoft Power Platform integration capabilities to migrate its on-premises sales database to Microsoft Dataverse. The database has more than 10 years of sales data with complex table relationships. The data is used to generate real-time sales reports and predictive analytics.
The customer requires a data migration strategy that implements the following:
• ensures minimal downtime
• maintains data integrity
• allows for validation of migrated data before switching to the new system
• ensures that the historical data is preserved accurately in the Dataverse environment
Which two strategies should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to recommend solutions to meet the inspection requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend methods for assigning security to each group of users.
The customer provides the following requirements:
Customers need the ability to submit a case through an online portal.
Portal must handle 75 concurrent users submitting cases.
Service data must be retained for at least six years.
You need to determine which requirements are functional or non-functional.
Which requirements are functional or non-functional? To answer, drag the appropriate types to the correct requirements. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to recommend a solution to collect the information required to meet reporting requirements.
What should you recommend?
You need to recommend an environment for the inspection solution.
Where should you recommend installing the solution?
You need to recommend a method for transferring machine information to Dynamics 365 Field Service.
What should you recommend?
You need to manage user access to the app.
Which two connection types should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to recommend the appropriate components to meet the inspection requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend components to meet the re-inspection requirements.
Which components should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You are reviewing a list of business requirements submitted by a plumbing company.
The company has the following requirements:
Send articles to technicians to allow technicians to help customers resolve issues.
Track work progress and inspections at customer sites.
Schedule technicians for service appointments.
You need to recommend solutions to meet the customer’s requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct business requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to recommend a solution to meet user interface requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend a solution for creating the initial inspection checklists.
What should you recommend?
You need to design the quality inspection order data model.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend the field type to use for configuring meal selections during reservation.
Which field type should you recommend?
You need to recommend a solution for handling data entry requirements for the mobile audit teams.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to recommend methods for assigning security to each group of users.
What should you recommend? To answer, drag the appropriate methods to the correct groups of users. Each method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to recommend technology for accessing historical job placement data.
What should you recommend?
You need to recommend solutions to meet the organization’s communication needs.
What should you recommend? To answer, drag the appropriate technologies to the correct groups of users. Each technology may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to recommend a reporting solution for the organization.
Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to design tables for the solution.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend the appropriate messaging channel solutions for the organization.
What should you recommend? To answer, drag the appropriate messaging options to the correct user types. Each messaging option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You need to ensure that the solution meets the data security and compliance requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to recommend methods to resolve the organization’s issues.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to investigate the canvas app functionality issues.
Which two tools can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
TESTED 21 Dec 2024
Organize and track resolution of customer issues
Keep customers updated with the status of their service call and when it's resolved
