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Salesforce-AI-Specialist Salesforce Certified AI Specialist Exam Questions and Answers

Questions 4

An AI Specialist is considering using a Field Generation prompt template type.

What should the AI Specialist check before creating the Field Generation prompt to ensure it is possible for the field to be enabled for generative AI?

Options:

A.

That the field chosen must be a rich text field with 255 characters or more.

B.

That the org is set to API version 59 or higher

C.

That the Lightning page layout where the field will reside has been upgraded to Dynamic Forms

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Questions 5

An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.

What should the AI Specialist do to identify the root cause of the problem?

Options:

A.

In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.

B.

Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.

C.

In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.

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Questions 6

In addition to Recipient and Sender, which object should an AI Specialist utilize for inserting merge fields into a Sales email template prompt?

Options:

A.

Recipient Opportunities

B.

Recipient Account

C.

User Organization

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Questions 7

In Model Playground, which hyperparameters of an existing

Salesforce-enabled foundational model can an AI Specialist change?

Options:

A.

Temperature, Frequency Penalty, Presence Penalty

B.

Temperature, Top-k sampling, Presence Penalty

C.

Temperature, Frequency Penalty, Output Tokens

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Questions 8

An AI Specialist wants to use the related lists from an account in a custom prompt template.

What should the AI Specialist consider when configuring the prompt template?

Options:

A.

The text encoding (for example, UTF-8, ASCII) option

B.

The maximum number of related list merge fields

C.

The choice between XML and JSON rendering formats for the list

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Questions 9

An AI Specialist is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform.

What is the correct method for the AI Specialist to assign actions to an Agent?

Options:

A.

Assign the action to a Topic First in Agent Builder.

B.

Assign the action to a Topic first on the Agent Actions detail page.

C.

Assign the action to a Topic first on Action Builder.

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Questions 10

Universal Containers is using Einstein Copilot for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the copilot to match opportunities.

What is one criteria that Einstein Copilot for Sales uses to match similar opportunities?

Options:

A.

Matched opportunities are limited to the same account.

B.

Matched opportunities were created in the last 12 months.

C.

Matched opportunities have a status of Closed Won from last 12 months.

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Questions 11

Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization.

What should the AI Specialist recommend?

Options:

A.

Agent Analytics

B.

Agentforce Analytics

C.

Agent Studio Analytics

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Questions 12

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products Events near the customer Tone and voice examples

How should the AI Specialist obtain related items?

Options:

A.

Call prompt initiated flow to fetch and ground the required data.

B.

Create a flex template that takes the records in question as inputs.

C.

Utilize a standard email template and manually insert the required data fields.

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Questions 13

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and

rebooking the customer flights.

Which Einstein Copilot capability helps the agent accomplish this?

Options:

A.

Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

B.

Invoke a flow which makes a call to external data to create a Knowledge article.

C.

Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

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Questions 14

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base.

Which AI capability should UC use?

Options:

A.

Einstein Email Replies

B.

Einstein Service Replies for Email

C.

Einstein Generative Service Replies for Email

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Questions 15

Before activating a custom copilot action, an AI Specialist would like is to understand multiple real-world user utterances to ensure the action being selected appropriately.

Which tool should the AI Specialist recommend?

Options:

A.

Model Playground

B.

Einstein Copilot

C.

Copilot Builder

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Questions 16

Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The

team needs to configure the system to include all supported objects for grounding.

Which objects should UC select to configure Service AI Grounding?

Options:

A.

Case, Knowledge, and Case Notes

B.

Case and Knowledge

C.

Case, Case Emails, and Knowledge

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Questions 17

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.

What should the AI Specialist be aware of before enabling this feature?

Options:

A.

Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

B.

Custom Call Explorer actions need to be built before it can be configured.

C.

Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

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Questions 18

Which use case is best supported by Salesforce Einstein Copilot's capabilities?

Options:

A.

Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.

B.

Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.

C.

Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities

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Questions 19

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The AI Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production.

Which other configuration steps should the AI Specialist take in the sandbox that can be deployed to the production org?

Options:

A.

create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.

B.

From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.

C.

Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

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Questions 20

Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.

What should the AI Specialist do to meet this requirement?

Options:

A.

Create a prompt template for product tutorials and guides.

B.

Add an Answer Questions custom field in the product object for tutorial instructions.

C.

Publish product tutorials and guides as Knowledge articles.

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Questions 21

Universal Containers is planning a marketing email about products that most closely match a customer's expressed interests.

What should an AI Specialist recommend to generate this email?

Options:

A.

Standard email marketing template using Apex or flows for matching interest in products

B.

Custom sales email template which is grounded with interest and product information

C.

Standard email draft with Einstein and choose standard email template

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Questions 22

A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities.

How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

Options:

A.

The LLM interprets the user's request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities

B.

The LLM uses a static set of rules to match the user's request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.

C.

Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then

performs the steps for each action, such as retrieving a fast of open opportunities.

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Questions 23

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

Options:

A.

Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

B.

Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

C.

Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

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Questions 24

After creating a foundation model in Einstein Studio, which hyperparameter should an AI Specialist use to adjust the balance between consistency and randomness of a response?

Options:

A.

Presence Penally

B.

Variability

C.

Temperature

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Questions 25

Universal Containers needs its sales reps to be able to only execute prompt templates.

What should an AI Specialist recommend to achieve this requirement?

Options:

A.

Prompt Template user permission set

B.

Prompt Template Manager permission set

C.

Prompt Execute Template permission set

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Questions 26

An AI Specialist is creating a custom action in Einstein Copilot.

Which option is available for the AI Specialist to choose for the custom copilot action?

Options:

A.

Apex trigger

B.

SOQL

C.

Flows

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Questions 27

An AI Specialist built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors.

What is the cause of the random nature of this error?

Options:

A.

The number of tokens generated by the dynamic nature of the prompt template will vary by record.

B.

The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.

C.

The number of tokens that can be processed by the LLM varies with total user demand.

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Questions 28

An AI Specialist wants to ground a new prompt template with the User related list.

What should the AI Specialist consider?

Options:

A.

The User related list should have View All access.

B.

The User related list needs to be included on the record page.

C.

The User related list is not supported in prompt templates.

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Questions 29

Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one."

How should UC achieve this in Einstein Copilot?

Options:

A.

Use the standard Copilot action.

B.

Create a custom Copilot action calling a flow.

C.

Create a custom Copilot action calling an Apex class.

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Questions 30

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

Options:

A.

Masked data will be de-masked during response journey.

B.

Masked data will be de-masked during request journey.

C.

Responses that do not meet the relevance threshold will be automatically rejected.

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Questions 31

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.

Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

Options:

A.

Save as New Template and edit as needed.

B.

Clone the existing template and modify as needed.

C.

Save as New Version and edit as needed.

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Questions 32

An AI Specialist configured Data Masking within the Einstein Trust Layer.

How should the AI Specialist begin validating that the correct fields are being masked?

Options:

A.

Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger.

B.

Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

C.

Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

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Questions 33

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.

After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

Options:

A.

Turn on Einstein Copilot.

B.

Turn on Einstein Generative AI.

C.

Turn on Prompt Builder.

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Questions 34

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.

In the score of 1 indicate?

Options:

A.

The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.

B.

The response is not toxic.

C.

The response is the most toxic.

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Questions 35

Universal Containers (UC) plans to send one of three different emails to its customers based on the customer's lifetime value score and their market segment.

Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this?

Options:

A.

Predictive model and generative model

B.

Generative model

C.

Predictive model

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Questions 36

An AI Specialist at Universal Containers (UC) Is tasked with creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is

captured and monitored for adoption and possible enhancements.

Which prompt template type should the AI Specialist use and which consideration should they review?

Options:

A.

Flex, and that Dynamic Fields is enabled

B.

Field Generation, and that Dynamic Fields is enabled

C.

Field Generation, and that Dynamic Forms is enabled

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Questions 37

Universal Containers aims to streamline the sales team's daily tasks by using AI.

When considering these new workflows, which improvement requires the use of Prompt Builder?

Options:

A.

Populate an Al-generated time-to close estimation to opportunities

B.

Populate an AI generated summary field for sales contracts.

C.

Populate an Al generated lead score for new leads.

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Questions 38

Universal Containers wants to incorporate CRM data as well-formatted JSON in a prompt to a large language model (LLM).

What is an important consideration for this requirement?

Options:

A.

"CRM data to JSON" checkbox must be selected when creating a prompt template.

B.

Apex code can be used to return a JSON formatted merge field.

C.

JSON format should be enabled in Prompt Builder Settings.

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Questions 39

The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page.

Which AI capability should the team use?

Options:

A.

Einstein Copilot

B.

Prompt Builder

C.

Model Builder

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Questions 40

Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Einstein Copilot.

How should the AI Specialist monitor Copilot's usability and the assignment of actions?

Options:

A.

Run a report on the Platform Debug Logs.

B.

Query the Copilot log data using the metadata API.

C.

Run Einstein Copilot Analytics.

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Questions 41

An AI Specialist is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends.

What functionality allows the AX Specialist to achieve this?

Options:

A.

User Utterances dashboard

B.

Agent Event Logs dashboard

C.

AI Audit & Feedback Data dashboard

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Questions 42

Universal Containers implements Custom Copilot Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Copilot Action to ensure proper configuration and functionality.

What should the development team review in the Custom Copilot Action configuration to identify one of the core components of a Custom Copilot Action?

Options:

A.

Instructions

B.

Output Types

C.

Action Triggers

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Questions 43

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to

customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.

Which use case functionality of Model Builder aligns with UC's request?

Options:

A.

Product recommendation prediction

B.

Customer churn prediction

C.

Contract Renewal Date prediction

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Questions 44

Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps.

Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

Options:

A.

Einstein Copilot

B.

Einstein Sales Summaries

C.

Einstein Work Summaries

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Questions 45

Universal Containers wants to use an external large language model (LLM) in Prompt Builder.

What should an AI Specialist recommend?

Options:

A.

Use Apex to connect to an external LLM and ground the prompt.

B.

Use BYO-LLM functionality in Einstein Studio,

C.

Use Flow and External Services to bring data from an external LLM.

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Exam Name: Salesforce Certified AI Specialist Exam
Last Update: Feb 3, 2025
Questions: 152

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