A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic.
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?
Which field is mandatory for a Contact Center Management supervisor in a SIP environment?
A customer with Avaya Aura® Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls.
Which call will be presented to the agent?
A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management agent.
Which three features can be assigned to a Contact Center Management agent? (Choose three.)
A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.
Which block will be required?
When using a host block within a call flow, to what does the Provider ID value refer?