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Avaya 3312 Dumps Questions Answers

Exam Code:
3312
Last Update: Nov 28, 2024
66 Questions
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Avaya Aura® Contact Center Administration Exam Questions and Answers

Questions 1

A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.

Which view provides a snapshot of the latest and most up-to-date data from the AACC?

Options:

A.

the Contact Center Manager Administration View

B.

the Synchronization View

C.

the Contact Center View

D.

the Local View

Questions 2

Refer to the exhibit.

3312 Question 2

The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.

Using a Queue block, under which tab would the Most Logged in Agents be configured?

Options:

A.

Logic

B.

Processing

C.

Queue

D.

Setup

Questions 3

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

Options:

A.

Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

B.

Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

C.

Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

D.

Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

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