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820-605 practice test questions answers

Cisco 820-605 Dumps Questions Answers

Exam Code:
820-605
Last Update: Dec 17, 2024
157 Questions Answers with Explanation Detail
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Cisco 820-605 Last Week Results!

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Customers Passed
Cisco 820-605

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Average Score In Real
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820-605 Q&A's Detail

Exam Code:
820-605
Total Questions:
157 Q&A's
Single Choice Questions:
115 Q&A's
Multiple Choice Questions:
38 Q&A's
Drag Drop Questions:
4 Q&A's

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Cisco 820-605 Exam Dumps FAQs

The 820-605 Cisco Customer Success Manager CSM Exam is a certification exam that tests a candidates knowledge and skills to develop and integrate solutions, identify adoption barriers, implement adoption frameworks, and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle

The 820-605 Cisco Customer Success Manager (CSM) Exam is ideal for IT professionals looking to solidify their skills in:

  • Developing and integrating solutions for Cisco customers.
  • Identifying and overcoming adoption barriers.
  • Implementing adoption frameworks and interpreting usage data.
  • Guiding customers towards renewals and uncovering new sales opportunities.

The 820-605 Cisco Customer Success Manager (CSM) Exam focuses on four key areas:

  • Discovery: Understanding customer needs and challenges.
  • Benchmarking & Application: Analyzing customer environments and aligning solutions.
  • Analysis & Evaluation: Assessing solution effectiveness and identifying improvement opportunities.
  • Enablement: Driving customer adoption and success.
The 820-605 Cisco Customer Success Manager (CSM) Exam consists of around 60-70 multiple-choice and drag-and-drop questions.
The duration of the 820-605 Cisco Customer Success Manager (CSM) Exam is 90 minutes.
The passing score for the Cisco 820-605 Cisco Customer Success Manager (CSM) Exam is generally around 70-80%.

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Cisco Customer Success Manager Questions and Answers

Questions 1

What is the customer success objective of a Quarterly Success Review?

Options:

A.

Evaluate renewal contract.

B.

Introduce new products and services.

C.

Align work effort to outcomes.

D.

Create a success plan.

Questions 2

What is the purpose of capturing moments of success with a customer?

Options:

A.

recognizing the value of the engagement

B.

validating deployment of the solution

C.

expanding the purchased solution

D.

renewing the contract and subscription

Questions 3

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

Options:

A.

Suggest that the customer replace their existing staff

B.

Provide the customer with a chargeable deployment service

C.

Re-enforce the time to value of the solution

D.

Give the customer a discount on a future purchase

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