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ADM-261 practice test questions answers

Salesforce ADM-261 Dumps Questions Answers

Exam Code:
ADM-261
Last Update: Dec 17, 2024
354 Questions Answers with Explanation Detail
PDF + Testing Engine
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Testing Engine (only)
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Salesforce ADM-261 Last Week Results!

33

Customers Passed
Salesforce ADM-261

85%

Average Score In Real
Exam At Testing Centre

95%

Questions came word by
word from this dump

ADM-261 Q&A's Detail

Exam Code:
ADM-261
Total Questions:
354 Q&A's
Single Choice Questions:
194 Q&A's
Multiple Choice Questions:
160 Q&A's

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Service Cloud Administration (SU24) Questions and Answers

Questions 1

Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier l and know how far Tier l hadprogressed in troubleshooting?

Options:

A.

Service Console Macros

B.

Lightning Guided Engagement

C.

Path for Cases

D.

Lightning Flow Component

Questions 2

A case has not been closed even after 30 days, but those cases canbe closed in 7 days. What should the consultant do toovercome this? choose 2 options

Options:

A.

Use auto response rule to send an email

B.

Use escalation rule to send an email

C.

Supervisors to investigate those cases

D.

Identify those cases and assign to the closure team

Questions 3

Universal Containers has millions of customers in Salesforce, but only a very smallpercentage have opened support cases in the past. Recently, Universal Containers has implemented a Customer Community and plans to allow customers to be authenticated users to increase self- service rates. Which two methods should be used to enable the customers on the Community? Choose 2 answers

Options:

A.

Have agents manually create Users when Community access is requested by Customers.

B.

Have agents provide Customers with Community registration instructions when working a case.

C.

Identify active Customersand send them registration instructions via email.

D.

Send email notifications to all Customers to join the Community.

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