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CRT-261 practice test questions answers

Salesforce CRT-261 Dumps Questions Answers

Exam Code:
CRT-261
Last Update: Dec 17, 2024
198 Questions Answers with Explanation Detail
PDF + Testing Engine
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Testing Engine (only)
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Salesforce CRT-261 Last Week Results!

121

Customers Passed
Salesforce CRT-261

85%

Average Score In Real
Exam At Testing Centre

88%

Questions came word by
word from this dump

CRT-261 Q&A's Detail

Exam Code:
CRT-261
Total Questions:
198 Q&A's
Single Choice Questions:
144 Q&A's
Multiple Choice Questions:
54 Q&A's

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Salesforce CRT-261 Exam Dumps FAQs

The Salesforce Certified Service cloud consultant (SU24) exam validates your knowledge and skills in designing and implementing effective Service Cloud solutions. Earning this certification demonstrates your expertise in helping businesses improve customer service experiences.
The CRT-261 Salesforce Certified Service cloud consultant (SU24) exam is ideal for individuals with experience designing Service Cloud solutions, such as Salesforce administrators, consultants, and developers who want to demonstrate their proficiency in this area.

The Salesforce CRT-261 exam focuses on the following areas:

  • Implementation Strategies
  • Solution Design
  • Knowledge Management
  • Interaction Channels
  • Case Management
  • Contact Center Analytics
  • Integration and Data Management
  • Service Console
The Salesforce CRT-261 exam typically consists of 190 multiple-choice questions.
You will be given 150 minutes to complete the Salesforce CRT-261 exam.

The Salesforce CRT-261 and CRT-550 certification exams assess expertise in completely different areas of the Salesforce platform. Here's a breakdown of the key differences:

  • Salesforce CRT-261 Exam: The Salesforce CRT-261 Exam validates your skills in designing and implementing Service Cloud solutions. It focuses on functionalities that enhance customer service experiences, such as case management, knowledge base creation, and omnichannel communication.
  • Salesforce CRT-550 Exam: The Salesforce CRT-550 Exam concentrates on the Marketing Cloud, testing your ability to develop and execute marketing campaigns, manage contacts and content, and leverage analytics to measure campaign performance.

Marks4sure provides a variety of study materials, including:

  • CRT-261 Practice tests: Simulate the real exam format and help you assess your understanding of key concepts.
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  • CRT-261 PDF downloads: Provide a convenient way to access study materials on the go.
Yes, Marks4sure offers a success guarantee for the Salesforce CRT-261 Exam. If a candidate fails the exam after using Marks4sure's CRT-261 study materials, they may be eligible for a full refund or a free exam retake, subject to certain terms and conditions.

Salesforce Certified Service cloud consultant (SU24) Questions and Answers

Questions 1

Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.

What should a consultant recommend as the next step?

Options:

A.

Prioritize the requirements based on who submitted them.

B.

Identify the requirements needed for initial GoLive.

C.

Provide a timeline that addresses all the requirements.

D.

Organize the requirements from largest to smallest.

Questions 2

Agents at universal containers are required to update the case status to

waiting for customer after they send an email to the case contact.Support

managers are noticing that many agents are forgetting to perform this step.

What should a consultnat recommend to address this problem.

Options:

A.

Define case escalation rules

B.

Configure flow Builder /Process Builder

C.

Activate a validation rule

D.

Create a Case Macro

Questions 3

Universal Containers wants to ensure the contracted service level requirements for its clients are being met. What should be configured to meet this requirement?

Options:

A.

Entitlement processes, milestones, milestone actions, and entitlements

B.

Entitlement processes, contracts, contract line Items, and entitlements

C.

Entitlement processes, contract line items, milestones, and entitlements

D.

Entitlement processes, contracts, milestones, and milestone actions

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