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ISO-IEC-20000-Foundation practice test questions answers

PECB ISO-IEC-20000-Foundation Dumps Questions Answers

Exam Code:
ISO-IEC-20000-Foundation
Last Update: Oct 21, 2024
53 Questions Detail
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ISO-IEC-20000-Foundation Q&A's Detail

Exam Code:
ISO-IEC-20000-Foundation
Total Questions:
53 Q&A's
Single Choice Questions:
53 Q&A's

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ISO/IEC 20000 Foundation Exam Questions and Answers

Questions 1

To which other process is service design and transition most related?

Options:

A.

Continual improvement

B.

Change management

C.

Incident management

D.

Asset management

Questions 2

Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

Options:

A.

Internal audit

B.

Recertificat ion audit

C.

Surveillance audit

D.

Gap analysis audit

Questions 3

When managing a major incident, what is one of the activities that needs to be performed?

Options:

A.

Keep top management informed

B.

Initiate problem management activities

C.

Escalate the incident

D.

Involve the customer

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