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Microsoft MB-220 Dumps Questions Answers

Exam Code:
MB-220
Exam Name:
Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
Last Update: Nov 20, 2024
246 Questions Answers with Explanation Detail
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MB-220 Q&A's Detail

Exam Code:
MB-220
Total Questions:
246 Q&A's
Single Choice Questions:
110 Q&A's
Multiple Choice Questions:
55 Q&A's
Drag Drop Questions:
81 Q&A's

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Microsoft MB-220 Exam Dumps FAQs

The Microsoft MB-220 exam, also known as Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant, assesses your ability to configure and manage marketing solutions within the Dynamics 365 suite.
The MB-220 exam is designed for individuals who work as Microsoft Dynamics 365 Customer Insights - Journeys functional consultants. If youre responsible for implementing marketing solutions, lead nurturing, and maintaining compliance, this exam is relevant to you.

The MB-220 exam covers the following technical tasks:

  • Configuring Dynamics 365 Customer Insights – Journeys
  • Managing segments and preferences
  • Managing leads, contacts, and accounts
  • Managing marketing channels
  • Managing journeys
  • Managing events and webinars
The Microsoft MB-220 exam features a variety of question formats, including multiple-choice, drag-and-drop, and scenario-based questions.
The Microsoft MB-220 exam has a duration of 120 minutes. Candidates are allocated this time to complete all questions and review their answers.
The passing score for the Microsoft MB-220 exam is 700 out of 1000.

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Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Questions and Answers

Questions 1

You have created a customer journey to send an Event Registration Invite to the customers in Norway. You confirm that you selected the correct Marketing Email record with the Norwegian language, and that you are using the correct Segment while creating the customer journey.

As part of going Live with your customer journey, you select “Check for Errors” in the command bar.

Which three checks does this command perform? Each correct answer presents a complete solution.

Options:

A.

Checks for common errors and shows an error message with advice for fixing them.

B.

Performs language checks to ensure localization.

C.

Checks for active links to the marketing services that host your email messages.

D.

Checks to ensure prerequisites are met.

E.

Makes sure all required marketing emails and pages are assigned and published.

F.

Makes sure all required target segment(s) meet your goals.

Questions 2

You have created a customer journey that does the following:

Sends an email regarding a country/region-specific promotional offer.

Creates a phone call activity and sends a text message to the contact.

Which set of actions should you take to activate your customer journey?

Options:

A.

Check the country/region, check the localization check box. Validate, and then Publish.

B.

Check the localization check box. Validate, check for errors, and then Publish.

C.

Verify the segment and email language, check for errors, and then Go Live.

D.

Verify the segment, check the country/region. Validate, and then Go Live.

Questions 3

You need to create a customer journey for the promotion of the upcoming webinar on Azure Services.

You are looking through the gallery of existing customer journey templates to select appropriate one.

Which four pieces of information will help you decide on the right template? Each answer presents a part of the solution.

Options:

A.

Description

B.

Purpose

C.

Name

D.

Recurrence

E.

Language

F.

Owner

G.

Target

Next Question

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