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MB-230 practice test questions answers

Microsoft MB-230 Dumps Questions Answers

Exam Code:
MB-230
Last Update: Dec 17, 2024
309 Questions Answers with Explanation Detail
PDF + Testing Engine
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Microsoft MB-230 Last Week Results!

77

Customers Passed
Microsoft MB-230

87%

Average Score In Real
Exam At Testing Centre

90%

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MB-230 Q&A's Detail

Exam Code:
MB-230
Total Questions:
309 Q&A's
Single Choice Questions:
118 Q&A's
Multiple Choice Questions:
47 Q&A's
Hotspot Questions:
78 Q&A's
Drag Drop Questions:
66 Q&A's

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Microsoft Dynamics 365 for Customer Service Questions and Answers

Questions 1

A client plans to implement a case resolution process.

Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

MB-230 Question 1

Options:

Questions 2

A company is implementing Omnichannel for Customer Service.

You must set up the system to minimize human error and automate actions. The requirements to set up the system are as follows:

• Representatives must create a new support record when a customer contacts them through chat.

• Knowledge base articles must open in a separate tab when representatives research answers.

• When a knowledge base article resolves a customer issue, representatives must send the article to the customer via chat.

You need to set up the macros.

Which macro type should you use? To answer, drag the appropriate macro types to the correct requirements. Each macro type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

MB-230 Question 2

Options:

Questions 3

You are creating surveys for Voice of the Customer (VoC).

You need to configure VoC to ensure that recipients can unsubscribe to surveys.

Which two survey features should you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Add an Unsubscribe check box after each question.

B.

Set the Allow unsubscribe setting to Yes.

C.

Give users the option to unsubscribe from different features of the survey.

D.

Configure the survey to display when Dynamics 365 customers receive email and enable the Unsubscribe option.

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