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Salesforce-Contact-Center practice test questions answers

Salesforce Salesforce-Contact-Center Dumps Questions Answers

Exam Code:
Salesforce-Contact-Center
Last Update: Dec 13, 2024
205 Questions Answers with Explanation Detail
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Salesforce-Contact-Center Q&A's Detail

Exam Code:
Salesforce-Contact-Center
Total Questions:
205 Q&A's
Single Choice Questions:
204 Q&A's
Multiple Choice Questions:
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Salesforce Contact Center Accredited Professional Exam Questions and Answers

Questions 1

The company wants to assess brand loyalty and potential for referrals. Which KPI is most relevant?

Options:

A.

Customer Satisfaction (CSAT) Score

B.

Net Promoter Score (NPS)

C.

Average Contact Handle Time (AHT)

D.

Case Resolution Rate

Questions 2

Universal Containers (UC) has been working on a Digital Engagement

implementation C requires minimal customization efforts and, therefore,

has decided to go with change a deployments. UC's current environments

are listed below.

• Production Org

• Test Sandbox

• Developer Sandbox

Which environments should have a two-way deployment connection in this

scenario

Options:

A.

Test Sandbox and Developer Sandbox

B.

Developer Sandbox and Production

C.

Production Ong and Test Sandbox

Questions 3

Your data includes duplicate records across legacy systems. Which tool helps prevent duplicate creation in Salesforce?

Options:

A.

Matching rules defining criteria for identifying and merging duplicate records.

B.

Data Import Wizard with duplicate prevention settings during bulk data importing.

C.

Workflow Rules automatically triggering deduplication logic based on specific data fields.

D.

All of the above, working together to prevent duplicate records and ensure data integrity after migration.

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