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GCP-GC-REP practice test questions answers

Genesys GCP-GC-REP Dumps Questions Answers

Exam Code:
GCP-GC-REP
Last Update: Dec 19, 2024
35 Questions
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Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

Questions 1

Which definition matches the performance view for Agents?

Options:

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Questions 2

Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

Options:

A.

Reports> Report Editor> Report Generation Time> Schedule

B.

Reports> Report Editor> Report Generation Time> Now

C.

Reports> Report Editor> Report Generation Time> Schedule Properties

D.

Reports> Report Editor> Report Generation Time> Recurrence

Questions 3

You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

Options:

A.

Interaction Details reports

B.

Queue Wrap-up reports

C.

Agent Metrics reports

D.

Queue Metrics reports

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